John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
Fortunately no claim was necessary. However, I was impressed in the process of arranging for our coverage for the personal attention.
Would gladly recommend your service to others.
To be determined when my claim is resolved.
Took two requests to obtain actual policy from John Hancock.
Your service thus far leads me to anticipate the same quality of attention to my claim that you provided initially. I regret that I was not able to participate in my trip but am grateful for your service. I am not able to secure the proper documentation until after March 15, 2017. Thank you
The person who answered the phone would have been fine if I were calling the cable company because my internet connection was slow. I called because I had a problem and had paid for a policy that offered this service. The thought that my situation would have been more serious makes me shudder. I will not use your company again.
Just outside of 30 days before our cruise my wife broke her foot and had to have surgery - so we had to cancel. The cruise line only refunded about 50% but the insurance came through for the rest plus the non-reusable airline tickets. I will always buy cruise insurance and Squaremouth is a great place to find it.
Simple and easy to complete claim form. Quick dispo and payment.
Second time we have used them. It was quick and simple and nice to know that we were covered by a reputable Insurance company should it be needed. Fortunately again it was not needed
We felt protected. We have our long term insurance with your company.
We had 2 claims. Both were payed quickly and without question.