John Hancock Travel Insurance Reviews

Thanks! Great!

John Hancock out sources there calls. The person I talked with was not very nolagable on travel insurance .very disappointed !

Very pleased with the coverage and the service received. The policy covered a travel companion's family hospitalization that prevented us from taking the trip. Within 6 days of filing the claim, the checks were issued. Fantastic service!

Good value policy compared to what is sold by SmarTours.

Great pricing with well known insurance company

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So far, I'm not very impressed with the response I've had. I was told that it didn't look like my situation would be covered but to go ahead and file a claim anyway. How can mechanical problems with the plane which causes you to miss your connecting flights and you have to buy 2 new plane tickets to get home not be something that would be covered.The first requirement is a letter from the carrier that caused the delay so I am at the mercy of them for now. Hoping for a happy ending....

Awesome customer service, the agent took time to explain the coverage with me. The price was unbeatable! Will purchase again! Thank You!

I cancelled my trip 10 days prior to departure, did not and do not intend to file a claim. Asked if I could be refunded what I paid for the insurance plan. Received 2 form emails asking for 'proof' of cancellation. Just sent another email with the refund amount from the travel agent....doesn't designate what is 'proof' of cancellation.

A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!