John Hancock Travel Insurance Reviews

A immediate family member passed away three days before our trip. The death was sudden and unexpected, after filling out mountains of paper work and providing a death certificate we have not received any followup. We are only asking for a partial refund since the airlines gave us a refund. Absolutely would not recommend this company. Extremely poor customer service!

Low ratings because I sent an email 30+ days ahead of cruise requesting consideration of refunding payment account not able to make cruise.....never got a response from your Company, and will NOT us again! Even if declining refund, a response is proper way to handle Customers

Price and what it offered.
Yes I would recommend this policy to others

A claim is currently being filed for luggage that did not arrive a week ago

I never interacted with the provider, only with Squaremouth. My interaction with Squaremouth was excellent.

No claim applicable

Happy with the insurance policy offered. Happily, we did not need it!

Great coverage. Reasonable price.

I did not need to call them during my trip or to make a claim.

Need to keep the claim part oped as it has been just over a week frrom the reported accident of my wife, Linda. I did call to report the accident from the ship because my cell phone had no service. I was placed on hold twice and ran up a charge of $84.83 for 17 minutes on the phone at $4.99 per minute. I left the ship's number and my room number, but no one called back. I called again when I got home to make sure the accident was on file. Should be reimbursed for the call.