John Hancock Travel Insurance Reviews

The only reason for 4 stars, not 5 was a slight confusion in their reading my first claim submission, but this was readily cleared up and the claim reasonably
promptly paid.

They made the buying process very easy and informative with many options. Fortunately did not have to use.

I had no claims.

I am wondering if there is any insurance company that, when you know where you are traveling to, can link you to a specific doctor or clinic that they find reliable and that can process claims easily. Let me know.

No claim

not sure yet - didn't take trip, in the midst of submitting claim now

No claims no problems

There was no claim so it is hard to evaluate.

Purchase and documentation was quick and efficient.

Positive: The first agent at EuropAssist (the assistance service provided by the insurer) that we dealt with was very quick at getting our medical documentation translated, reviewed, and approved for medical repatriation coverage.

Negative: The next series of agents were not so good at rebooking our return flight: after an entire day of phoning and prodding, we found ourselves in a motel at Malpensa airport at 3am still not knowing for sure that we would have a booking at that airport later that morning. But in the end they did get us on a plane at 11am.

The insurance provider seems intent on avoiding as much reimbursement as possible. Transportation to an Italian hospital for treatment after EuropAssist couldn't find us a doctor nearby: not covered. Motel room at Malpensa which EuropAssist told us would be covered, and which we needed because they didn't finish rebooking us till the last minute: not covered. Forfeited hotel and train costs due to trip interruption: the receipts we sent aren't sufficient, please provide more. So far we've received about 5% of our claim, though we're still working on it.