John Hancock Travel Insurance Reviews

Positive: The first agent at EuropAssist (the assistance service provided by the insurer) that we dealt with was very quick at getting our medical documentation translated, reviewed, and approved for medical repatriation coverage.

Negative: The next series of agents were not so good at rebooking our return flight: after an entire day of phoning and prodding, we found ourselves in a motel at Malpensa airport at 3am still not knowing for sure that we would have a booking at that airport later that morning. But in the end they did get us on a plane at 11am.

The insurance provider seems intent on avoiding as much reimbursement as possible. Transportation to an Italian hospital for treatment after EuropAssist couldn't find us a doctor nearby: not covered. Motel room at Malpensa which EuropAssist told us would be covered, and which we needed because they didn't finish rebooking us till the last minute: not covered. Forfeited hotel and train costs due to trip interruption: the receipts we sent aren't sufficient, please provide more. So far we've received about 5% of our claim, though we're still working on it.

Fortunately for all, I didn't need the insurance so can't rate
services I didn't use!

Did not file a claim

No claim filed. No interaction with insurance company during trip.

Since no claim was made, there is nothing to report

Bought it and had no other contact so nothing really to rate

I had a claim. My other carrier was primary. They took over three months to process the claim. Squaremouth's carrier took less than two weeks.

I have provided no ratings for the last two questions since it was not necessary to contact the provider for any reason for this policy while on the trip.

Not applicable as there was no claim filed.

Purchased the insurance, but had no cause to use it.