John Hancock Travel Insurance Reviews
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Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Gold
Before Trip
Documents were emailed within 24 hours of purchaseDuring Trip
Did not require service during tripClaim Process
Did not need to file claimScott from CAReview Received: April 3, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
Adequate. They sent the required paperwork.During Trip
I received a number to call when traveling outside the U.S. Because I was on a friend's cell phone in Ireland, I couldn't call collect (apparently that service is not offered in the Republic). I called directly and was put on hold. When I explained I was paying for the call and to please expedite the call, I was asked numerous questions and then put on hold again. I emailed and the company tracked down my phone number (which I hadn't provided as it wasn't my phone) and provided me with a case number.Claim Process
The next time I buy travel insurance it will be through a company that does not require preauthorization. The idea of being hurt or ill and having to call a number for preapproval before seeking medical care is ludicrous.Kay from VTReview Received: April 2, 2013Was this review helpful?242 out of 244 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
No activation of benefits or cust service was required.N. S. from CTReview Received: April 1, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
I did not need the insurance, but it was good to know that I was covered in case something happened.Claim Process
I did not file any claimAndres from COReview Received: March 29, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
Easy to get. Clear explanations of terms and coverage. Prompt (almost instant delivery thru internet.)During Trip
Did not have to contact or use (perfect trip)Doris from NHReview Received: March 16, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
did not have to use insurance.Judith from MIReview Received: March 14, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
agents freely and politely answered questions which helped select product.During Trip
Did not need any help or customer service during the trip. Came close one day, when all trains stopped running from London's Eustus Station. Got rerouted from Paddington, and actually caught the ferry to Ireland so did not need help.Karen from FLReview Received: March 14, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeBefore Trip
All information and documentation was provided as promised, no hassle.Ketch from COReview Received: March 13, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
Online survey of carriers and transaction was easy. Many options to choose from.During Trip
It is hard to rate because I never needed to make a claim.Daniel from CAReview Received: March 12, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeDuring Trip
We did not have any issues.Claim Process
We have no claimsJohn from MAReview Received: March 10, 2013Was this review helpful?0 out of 0 people found this review helpful