John Hancock Travel Insurance Reviews
Compare John Hancock Insurance Agency, Inc. Plans in Just A Few Simple Steps
Overview
John Hancock offers three comprehensive policies on Squaremouth; Bronze, Silver, and Gold. All plans provide adequate medical coverage for international travel and the option to add Cancel for Any Reason insurance for eligible trips.
See how John Hancock Insurance Agency, Inc. compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
John Hancock customers praise the provider for their helpful customer service, especially when modifying existing policies. Some customers report slow communication and time-consuming paperwork when filing a claim.
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“John Hancock Insurance Agency, Inc. policy: Gold
Before Trip
The information on the insurance was quite clear and delivered promptly.During Trip
Not applicableClaim Process
Not applicableNarendra from TXReview Received: January 30, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: BronzeDuring Trip
didn't need to use them, so not applicableJean from MAReview Received: January 21, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
Did not require any service.KAY from NMReview Received: January 20, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
Your representatives are very knowledgeable and very, very, very polite.During Trip
These aren't applicable. I didn't use these services.Claim Process
These aren't applicable. I didn't use these services.Lowell from CAReview Received: January 17, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
fortunately, no issuesRonald from AZReview Received: January 16, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldDuring Trip
should (snail) mail policy to buyers...other than that OKjohn from SDReview Received: January 14, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverBefore Trip
I did not receive documentation prior to my trip, nor had any interaction with the insurance companyDuring Trip
I did not receive any documentation or instructions as to what needed to be done in case of emergency or illnessRex from VAReview Received: January 13, 2013Was this review helpful?80 out of 83 people found this review helpful“John Hancock Insurance Agency, Inc. policy: GoldBefore Trip
I never received anything in the mail, I had downloaded the Policy from the WEB site, but thought I was to receive documentation prior to my departure. Either John Handcock failed to follow up or It was not clear in the WEB site that there would only be the printed material from the Squaremouth.During Trip
I had no contact with the insurance carrier, there was no need.Claim Process
No claims were filledSteve from NCReview Received: January 10, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverBefore Trip
didn't really need personalized customer service but online purchase process was easyDuring Trip
did not useClaim Process
no claimsa family from NHReview Received: January 6, 2013Was this review helpful?0 out of 0 people found this review helpful“John Hancock Insurance Agency, Inc. policy: SilverDuring Trip
ABSOLUTELY AMAZING SERVICE... I'm a customer for life!!!! I had to come home early due to an debilitating illness and the help I got was incredible. I was sick and in pain and it was so great to be able to get home without having to try and arrange everything. On top of that the level of service I got was incredible. They even called to check on me at the airport and my home to make sure I had gotten back safely.Claim Process
I took longer than normal to turn in my paper wook since I waited for a second visit to a specialists to get that paper work included. So even though my claim is from October, it was just submitted in december..... There was alot of paperwork - but that was expected.Melissa from TXReview Received: January 4, 2013Was this review helpful?76 out of 77 people found this review helpful