Overview

Nationwide offers five comprehensive policies through Squaremouth, including three specifically designed for cruisers. Additionally, Nationwide stands out by including ‘Interruption for Any Reason’ benefits as standard protection, which is rare among providers.

Trips Protected
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SINCE 2018
45,784
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AVG. MONTH
376
Total Reviews
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SINCE 2018
672
Detailed Rating
Customer Service Before Trip
4.15/5
Customer Service During Trip
3.42/5
Customer Service During Claim
3.37/5

See how Nationwide Mutual Insurance Company compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.01 (672 reviews)

Customers generally have positive experiences with Nationwide’s customer service, praising agents for being helpful and easy to reach. However, some note that claims can take longer than expected to process, with delays in response times once a claim is filed.

  • 5
    381
  • 4
    114
  • 3
    75
  • 2
    34
  • 1
    68
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  • Nationwide Mutual Insurance Company policy: Essential

    Mary from IL
    Review Received: February 17, 2024
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    3 out of 4 people found this review helpful

    I haven't heard from anyone yet on my claim.

    Nationwide Mutual Insurance Company policy: Essential

    Nationwide staff promptly provided paperwork for claim, gave assistance in completing the paperwork and paid the claim in full in a timely manner. Interactions with staff were pleasant. Highly recommend.

    Ramona from FL
    Review Received: February 12, 2024
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Cruise company cancelled the sailing. I filed the claim to get money back for air tickets purchased to join said cruise. Prior to filing the claim, I called insurance to consult and was told that I need to cancel air tickets with airline company first, then submit the claim. I followed steps as advised. The claim was denied stating that my policy would only cover up to $100 fee to change air tickets. I appealed explaining that I am not in possession of tickets any longer on the advise of insurance company agent. My appeal was denied stating that agent did tell me that the compensation is not guaranteed. So, I lost the possession of air tickets all together following the advise of the insurance company agent and I did not get any compensation from insurance company for any money paid for the trip. I have been purchasing travel insurance using Squaremouth for many years. Involvement of your company in this situation on my behalf would be greatly appreciated. Sincerely, Olga Shnaidman.

    Olga from NY
    Review Received: February 11, 2024
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    17 out of 17 people found this review helpful
    Nationwide Mutual Insurance Company policy: Cruise Choice

    You made it easy for me to select the right policy for our needs!

    Howard from IL
    Review Received: February 10, 2024
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    0 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Good coverage at a reasonable price, especially for pre-existing conditions.

    Suzanne from VA
    Review Received: February 9, 2024
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    2 out of 2 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    We unfortunately had to cancel two days before our trip due to a positive COVID test. We were emailed the claim paperwork right away and received the full refund within about 5 weeks which, over the Christmas holidays, is pretty good. We would rather have been on our trip, but the claims process was smooth and efficient.

    Laura from NC
    Review Received: February 9, 2024
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    10 out of 10 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    The coverage did nothing to help us when our trip had to be aborted due to a malfunctioning boat charter. we lost our entire vacation.

    Gary from CO
    Review Received: February 5, 2024
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    9 out of 11 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    Filed claim. They then handled everything necessary for a safe return from a foreign destination.

    kathy from FL
    Review Received: February 4, 2024
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Essential

    I had to contact Squaremouth to push the claim along which they were very helpful. Squaremouth is a great company that is not afraid to step into a situation to assist. I appreciate their help.

    Gale from NC
    Review Received: January 21, 2024
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    7 out of 7 people found this review helpful
    Nationwide Mutual Insurance Company policy: Prime

    It's always a great experience.

    Merri from IN
    Review Received: January 17, 2024
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    0 out of 0 people found this review helpful