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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,316
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AVG. MONTH
50
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • “
    Arch RoamRight policy: Essential

    Before Trip
    Didn't really use customer service function for this trip but if it includes ease of use in making the booking and the documenting that comes with it-- then am satisfied

    During Trip
    Did not need to use any service so cannot rate it.

    Claim Process
    No claim made so no feedback

    Joseph from TX
    Review Received: June 27, 2013
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    “
    Arch RoamRight policy: Adventure

    Before Trip
    Squaremouth was extremely easy to use to compare various coverage plans as well as compare specific coverage add-ons. It was very easy to use and highly effective.

    During Trip
    I didn't need to contact the carrier, but using Squaremouth to research coverage options was very easy.

    Claim Process
    I did not make a claim.

    Andrew from MA
    Review Received: June 26, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

    Arthur from LA
    Review Received: June 24, 2013
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    2 out of 4 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    None

    During Trip
    none applied

    Claim Process
    no claims

    Patrick from GA
    Review Received: June 17, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Essential

    During Trip
    Luckily we didn't need any of the services. These folks are very helpful!

    Glenn from NV
    Review Received: June 8, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    After shopping several travel insurance carriers, I chose Sqaremouth because they offered better coverage for less money than their competition. I was able to choose the level of insurance I wanted that contained the specific item coverage I was looking for. Although I will not be making a claim, I would definitely choose Sqaremouth again, especially for costly trips overseas.

    Katheryn from AZ
    Review Received: June 6, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    Glad policy was not needed. But felt confident that we had purchased it.

    Ann from FL
    Review Received: June 2, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    After purchase, I really had no contact with the company.

    Claim Process
    Trip was uneventful...

    Fred from TX
    Review Received: May 19, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    I called to ask about travel insurance ID tags for my luggage to help in recovery if they were lost or delayed and they said that they did not supply them. I had received some from another travel insurance carrier and they saved the day while traveling in Italy on a previous trip.

    During Trip
    I did not encounter any problems during our trip, therefore I did not have to contact them.

    James from NY
    Review Received: May 13, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    I did not need any interaction with the insurance during my trip.

    Claim Process
    I do not have a claim.

    Debra from FL
    Review Received: May 12, 2013
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    0 out of 0 people found this review helpful
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