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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,963
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • “
    Arch RoamRight policy: Essential

    Before Trip
    Got information we needed in good time

    During Trip
    We did not need to use the insurance service during the trip.

    Claim Process
    We did not make a claim.

    Christine from CA
    Review Received: July 12, 2013
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    “
    Arch RoamRight policy: Preferred

    Before Trip
    I was nervous about actually making a claim as the carrier was not a known name. Although I was happy to pay for insurance this way it was more a case of just knowing I had something to fall back on on an emergency.

    Gail from GA
    Review Received: July 3, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Essential

    During Trip
    I had a very hard time trying to reached customer service when I was in the Philippines. Matter of fact, I wasn't able to reach anyone at all! When I tried to call the non-US toll free number, my call didn't go thru so many time and when it did ring, nobody was picking up. Very frustrating...

    Rey from TX
    Review Received: July 2, 2013
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    403 out of 409 people found this review helpful
    Response from Arch RoamRight

    Rey,
    We are sorry you had difficulty reaching us on your trip. For future reference, if you need to contact RoamRight from outside of the US, please call our assistance number collect at 1-603-328-1382 or email us at customerservice@roamright.com. We can also provide some customer service via social media, via our Facebook page (www.facebook.com/roamright) or through Twitter (www.twitter.com/roamright). If you send us a private message online, we can call you back directly.

    “
    Arch RoamRight policy: Elite

    During Trip
    Luckily did not need to use!

    Frequent flier from IN
    Review Received: July 2, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    fof not nred

    Beth from TX
    Review Received: July 1, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Essential

    Before Trip
    Didn't really use customer service function for this trip but if it includes ease of use in making the booking and the documenting that comes with it-- then am satisfied

    During Trip
    Did not need to use any service so cannot rate it.

    Claim Process
    No claim made so no feedback

    Joseph from TX
    Review Received: June 27, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Adventure

    Before Trip
    Squaremouth was extremely easy to use to compare various coverage plans as well as compare specific coverage add-ons. It was very easy to use and highly effective.

    During Trip
    I didn't need to contact the carrier, but using Squaremouth to research coverage options was very easy.

    Claim Process
    I did not make a claim.

    Andrew from MA
    Review Received: June 26, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    There was never a time in which I was concern about needing insurance. It is always better to have insurance and not need it than to need it and not have it.

    During Trip
    I did not need to use any of the services of the company. I'm sure that they would have been there if I had needed them.

    Claim Process
    No claim!!!

    Arthur from LA
    Review Received: June 24, 2013
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    2 out of 4 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    None

    During Trip
    none applied

    Claim Process
    no claims

    Patrick from GA
    Review Received: June 17, 2013
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Essential

    During Trip
    Luckily we didn't need any of the services. These folks are very helpful!

    Glenn from NV
    Review Received: June 8, 2013
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    0 out of 0 people found this review helpful
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Last updated: November 2, 2026