Need help? Call a SquareMouth Travel Expert 1-800-240-0369 | 8AM to 10PM ET Daily

Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
Calendar icon
SINCE 2012
83,316
Calendar icon
AVG. MONTH
50
Total Reviews
Star icon
SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • “
    Arch RoamRight policy: Preferred

    Before Trip
    Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.

    During Trip
    No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.

    Claim Process
    Currently assembling claim details -- company responses at this point are unknown.

    Harold from WA
    Review Received: March 27, 2013
    Was this review helpful?
    174 out of 182 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    Never needed any services

    Claim Process
    No claims

    Carol from MA
    Review Received: March 12, 2013
    Was this review helpful?
    1 out of 8 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    No contact with customer service other than purchasing the insurance online.

    During Trip
    Did not use insurance.

    Claim Process
    NA

    Debra from WI
    Review Received: March 10, 2013
    Was this review helpful?
    1 out of 3 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    no need to contact

    Claim Process
    No claim

    Jessica from PA
    Review Received: March 10, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    Never used insurance, good deal though of we needed it

    Melissa from AK
    Review Received: March 10, 2013
    Was this review helpful?
    1 out of 2 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Before Trip
    They have a 24 hour customer service line, but it is answered after hours (9-5 EST) by a person who was both judgmental and incapable of helping with anything more than answering the phone(Stephanie with On Call International). I had a pressing policy question on a Friday night (PST), and had to wait for nearly 3 days to talk with someone actually related to RoamRight.

    During Trip
    I had to call RoamRight with policy questions. Ed, who is apparently the claims administrator, was extremely helpful, laid back, and knowledgable. Late in my travel I had to extend my insurance, which was easy and quick to take care of with another lady (Didn't catch her name) at RoamRight.

    Claim Process
    No claims

    Mara from CA
    Review Received: March 8, 2013
    Was this review helpful?
    134 out of 141 people found this review helpful
    “
    Arch RoamRight policy: Essential

    During Trip
    N/A to all

    Claim Process
    Did not file for a claim.

    Ally from NY
    Review Received: February 26, 2013
    Was this review helpful?
    1 out of 2 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Claim Process
    No claims necessary.

    Matthew from MI
    Review Received: February 26, 2013
    Was this review helpful?
    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Essential

    Before Trip
    Unfortunately I had to file a claim because of delays with Sunwing Airlines. Mailed the claim in last week.

    During Trip
    Called your office immediately when I knew trip was delayed. I received fast and friendly information and a claim was sent to my e-mail address. Thanks!

    Nancy from KY
    Review Received: February 24, 2013
    Was this review helpful?
    73 out of 77 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    During Trip
    I didn't contact customer service during my trip.

    Claim Process
    I haven't filed a claim

    The Antiboortz from GA
    Review Received: February 16, 2013
    Was this review helpful?
    0 out of 4 people found this review helpful
  • Load More Reviews