Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,963
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    During Trip
    Did not use

    Arla from IL
    Review Received: April 20, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Before Trip
    My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.

    Kathy from AZ
    Review Received: April 14, 2013
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    32 out of 34 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    reasonable rate

    During Trip
    did not need to use it

    Claim Process
    did not need to use it

    carol from CA
    Review Received: April 6, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    During Trip
    I had no contact with the insurance carrier before or during our trip.

    Claim Process
    I will not make a claim

    Robert from FL
    Review Received: March 31, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    This is an easy to use site for comparing and selecting the travel insurance that meets your needs.

    During Trip
    Had no need to use the insurance during this trip.

    Kurt from WI
    Review Received: March 31, 2013
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    1 out of 3 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.

    During Trip
    No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.

    Claim Process
    Currently assembling claim details -- company responses at this point are unknown.

    Harold from WA
    Review Received: March 27, 2013
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    174 out of 182 people found this review helpful
    Arch RoamRight policy: Preferred

    During Trip
    Never needed any services

    Claim Process
    No claims

    Carol from MA
    Review Received: March 12, 2013
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    1 out of 8 people found this review helpful
    Arch RoamRight policy: Preferred

    Before Trip
    No contact with customer service other than purchasing the insurance online.

    During Trip
    Did not use insurance.

    Claim Process
    NA

    Debra from WI
    Review Received: March 10, 2013
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    1 out of 3 people found this review helpful
    Arch RoamRight policy: Preferred

    During Trip
    no need to contact

    Claim Process
    No claim

    Jessica from PA
    Review Received: March 10, 2013
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    During Trip
    Never used insurance, good deal though of we needed it

    Melissa from AK
    Review Received: March 10, 2013
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    1 out of 2 people found this review helpful

Last updated: November 2, 2026