Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
During Trip
Did not use
Before Trip
My claim was slightly unusual but the reps walked me through filing & a few weeks later I received a check.
Before Trip
reasonable rate
During Trip
did not need to use it
Claim Process
did not need to use it
During Trip
I had no contact with the insurance carrier before or during our trip.
Claim Process
I will not make a claim
Before Trip
This is an easy to use site for comparing and selecting the travel insurance that meets your needs.
During Trip
Had no need to use the insurance during this trip.
Before Trip
Although I received immediate confirmation and policy information from Squaremouth, I NEVER received any confirmations from RoamRight and only received the promised hard-copy of the policy after contacting Squaremouth -- RoamRight did not respond. I'm not looking forward to an encounter with their claims processing, but feel reassured that I can call on SquareMouth for help with any glitches -- as they have done for us in the past.
During Trip
No emergency contact was necessary. I would hope that their service in this area would exceed their customer servicing before the trip.
Claim Process
Currently assembling claim details -- company responses at this point are unknown.
During Trip
Never needed any services
Claim Process
No claims
Before Trip
No contact with customer service other than purchasing the insurance online.
During Trip
Did not use insurance.
Claim Process
NA
During Trip
no need to contact
Claim Process
No claim
During Trip
Never used insurance, good deal though of we needed it
Last updated: November 2, 2026