Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
Calendar icon
SINCE 2012
83,197
Calendar icon
AVG. MONTH
40
Total Reviews
Star icon
SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
Loading...

*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
  • Filter By
    Filter
    Sort By
    Sort
  • Arch RoamRight policy: Preferred

    Easy and quick claim filed and completed. Would recommend.

    Britt from NC
    Review Received: December 20, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    So far my interaction with SquareMouth has been very good. I am very impressed with the professionalism and due diligence of company employees.

    Firpo from CA
    Review Received: December 19, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you choose RoamRight again when it’s time for your next trip.

    Arch RoamRight policy: Preferred

    in process of filing a claim after our connecting flight home was cancelled in Paris and rescheduled for the following day. During that time my husband was pick pocketed in the metro.

    Richard from CA
    Review Received: December 19, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we hope you are satisfied with our claims process.

    Arch RoamRight policy: Essential

    I'm happy with this insurance service and it provides peace of mind.

    Christina from CA
    Review Received: December 12, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

    Arch RoamRight policy: Essential

    Had to canal due to husband being in hospital. Even had note from dr saying not to travel.. I filed a completely legitimate claim and. It been. 30 days and still no resolution. I think they are just giving me the runaround to delay having to pay a legit claim. I will never use them again and will recommend same to friends.

    Neal glaske from OR
    Review Received: December 11, 2017
    Was this review helpful?
    10 out of 10 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out. Currently, due to the volume of claims, we are asking claimants to expect a turnaround time of 30 days.

    Since your claim was filed on 11/27/17, it has only been roughly two weeks since we have received your claim.

    We appreciate your patience as we work towards thoroughly and accurately reviewing your claim. If you have any questions, feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

    Arch RoamRight policy: Preferred

    My wife and I purchased RoamRight travel insurance before our trip to Paris in September, 2017. While in Paris, my wife had to visit an emergency room due to her medications being stolen. RoamRight covered the ER visit, medication cost at a pharmacy, and transportation to and from the hospital, minus the small deductible. I downloaded the claim forms, completed them, and attached a cover letter since the circumstances didn't fit well in the forms. But, there was no hassle, the insurance worked as it was supposed to work, and I am very satisfied.

    David W from MO
    Review Received: December 9, 2017
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your trip.

    Arch RoamRight policy: Preferred

    Trip was cancelled due to surgery on October 6, with a predicted 6 month recovery. All paperwork has been submitted and acknowled as received. I still don't know if the credit card charge has been cancelled

    Ben from WA
    Review Received: December 9, 2017
    Was this review helpful?
    0 out of 2 people found this review helpful
    Arch RoamRight policy: Essential

    It was great.

    Sherwood from IA
    Review Received: December 9, 2017
    Was this review helpful?
    0 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    Easy to work with; provided good information; answered all questions.

    Sylvia from CA
    Review Received: December 8, 2017
    Was this review helpful?
    0 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to hear you had a good experience with RoamRight. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    Sadly I was badly bitten by a dog just before my trip and needed to cancel. I contacted RoamRight and they were very helpful in informing me what I needed to do. I filled out all the forms and sent them in via email. A couple of weeks later I phoned again to check on my claim. I was told that it was approved and that I would be getting a check. It wasn’t long before the check arrived. They made it all so easy. They were efficient, informative, and courteous as well as sympathetic about what happened to me. I will definitely use them again.

    Nina from CA
    Review Received: December 7, 2017
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear that you had to cancel your trip, and we wish you a speedy recovery. We look forward to helping protect your next trip.