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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,951
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AVG. MONTH
71
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
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    30
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  • “
    Arch RoamRight policy: Essential

    My flight to Iceland was cancelled, causing me to miss my next flight to France and losing a day of a prepaid tour. I had purchased a RoamRight Essential policy and when I returned home I filed a claim for the missed day. I filed a lot of supporting documentation with the claim. My claim was honored and I had a check within a few weeks.

    Susan from WA
    Review Received: January 8, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we are happy that you were satisfied with our claims process.

    We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Our luggage did not arrive with us. They contacted the airlines on our behalf and were in touch daily until we finely received it four days later.

    Israel from CT
    Review Received: January 3, 2018
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. It was our pleasure to help you with your luggage issue, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    The woman who helped me from RoamRight was delightful and clear. I have had no further contact with RoamRight.

    Leslie from CO
    Review Received: December 28, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with our service, and we hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    Too early to make any conclusions.

    Michael from PA
    Review Received: December 24, 2017
    Was this review helpful?
    1 out of 3 people found this review helpful

    Review Updated: 01/21/2018

    Word trickery in the policy was used to under-compensate my losses.

    Response from Arch RoamRight

    Thank you for leaving a review.

    When a traveler purchases a RoamRight travel insurance policy, they receive a confirmation email that includes their Confirmation of Benefits as well as the Description of Coverage for the plan purchased, which we encourage all travelers to read.

    Within the Description of Coverage, benefit limits and benefit definitions are clearly outlined. Claims examiners must administer payment based on the limits and definitions in the Description of Coverage.

    If you have any further questions, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    RoamRight is a great coverage to have. I travel frequently and will keep you on board for future travel insurance needs. I did have to file a claim on luggage delay. Thank you

    Amy from PA
    Review Received: December 23, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for being such a loyal RoamRight traveler! We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    Easy and quick claim filed and completed. Would recommend.

    Britt from NC
    Review Received: December 20, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    So far my interaction with SquareMouth has been very good. I am very impressed with the professionalism and due diligence of company employees.

    Firpo from CA
    Review Received: December 19, 2017
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you choose RoamRight again when it’s time for your next trip.

    “
    Arch RoamRight policy: Preferred

    in process of filing a claim after our connecting flight home was cancelled in Paris and rescheduled for the following day. During that time my husband was pick pocketed in the metro.

    Richard from CA
    Review Received: December 19, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your troubles during your trip, but we hope you are satisfied with our claims process.

    “
    Arch RoamRight policy: Essential

    I'm happy with this insurance service and it provides peace of mind.

    Christina from CA
    Review Received: December 12, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Essential

    Had to canal due to husband being in hospital. Even had note from dr saying not to travel.. I filed a completely legitimate claim and. It been. 30 days and still no resolution. I think they are just giving me the runaround to delay having to pay a legit claim. I will never use them again and will recommend same to friends.

    Neal glaske from OR
    Review Received: December 11, 2017
    Was this review helpful?
    10 out of 10 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out. Currently, due to the volume of claims, we are asking claimants to expect a turnaround time of 30 days.

    Since your claim was filed on 11/27/17, it has only been roughly two weeks since we have received your claim.

    We appreciate your patience as we work towards thoroughly and accurately reviewing your claim. If you have any questions, feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

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Last updated: October 29, 2026