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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,667
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AVG. MONTH
88
Total Reviews
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SINCE 2012
2,167
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,167 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1484
  • 4
    442
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Easy to work with; provided good information; answered all questions.

    Sylvia from CA
    Review Received: December 8, 2017
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    0 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to hear you had a good experience with RoamRight. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    Sadly I was badly bitten by a dog just before my trip and needed to cancel. I contacted RoamRight and they were very helpful in informing me what I needed to do. I filled out all the forms and sent them in via email. A couple of weeks later I phoned again to check on my claim. I was told that it was approved and that I would be getting a check. It wasn’t long before the check arrived. They made it all so easy. They were efficient, informative, and courteous as well as sympathetic about what happened to me. I will definitely use them again.

    Nina from CA
    Review Received: December 7, 2017
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear that you had to cancel your trip, and we wish you a speedy recovery. We look forward to helping protect your next trip.

    Arch RoamRight policy: Essential

    We ended up cancelling the trip to India (11/12/2017 to 11/21/2017) due to serious air pollution problems in the New Delhi area. We are in the process of transferring the policy coverage over to the rescheduled trip to India in February, 2018.

    Howard from WA
    Review Received: November 28, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you had to cancel your trip.

    If you need anything further from us, please do not hesitate to reach out.

    Arch RoamRight policy: Elite

    Your website is excellent and we were easily able to compare policies that fit our needs.

    Fred from IL
    Review Received: November 26, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep RoamRight in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Adventure

    Very easy web site to use, love all the option that are available to purchase.

    TN from WA
    Review Received: November 26, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope you keep RoamRight in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    RoamRight paid a claim on a former trip and they were prompt and fair. Will continue to use them for future trips.
    The tour companies offer insurance but never cover preexisting conditions, or a half-million-dollars med-evac at affordable prices. The best buy is RoamRight.

    JOYCE from NC
    Review Received: November 26, 2017
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    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found the best coverage for you, and we look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Will get insurance with them again.

    Anonymous from TX
    Review Received: November 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Adventure

    I will purchase through you again..

    Nancy from WA
    Review Received: November 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Essential

    I filed a claim online on November 31, and I am still waiting to hear the result. I called customer service once and was told I would need to wait one month. So I will know the result in about a week.

    Vivian from DC
    Review Received: November 22, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We appreciate your patience with our claims process, and if you have any questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Preferred

    A good policy for a good price with good customer service.

    Charles from FL
    Review Received: November 19, 2017
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    0 out of 0 people found this review helpful

Last updated: June 17, 2026