Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,197
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1482
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    441
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    125
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    30
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  • Arch RoamRight policy: Essential

    We ended up cancelling the trip to India (11/12/2017 to 11/21/2017) due to serious air pollution problems in the New Delhi area. We are in the process of transferring the policy coverage over to the rescheduled trip to India in February, 2018.

    Howard from WA
    Review Received: November 28, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you had to cancel your trip.

    If you need anything further from us, please do not hesitate to reach out.

    Arch RoamRight policy: Elite

    Your website is excellent and we were easily able to compare policies that fit our needs.

    Fred from IL
    Review Received: November 26, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep RoamRight in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Adventure

    Very easy web site to use, love all the option that are available to purchase.

    TN from WA
    Review Received: November 26, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope you keep RoamRight in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    RoamRight paid a claim on a former trip and they were prompt and fair. Will continue to use them for future trips.
    The tour companies offer insurance but never cover preexisting conditions, or a half-million-dollars med-evac at affordable prices. The best buy is RoamRight.

    JOYCE from NC
    Review Received: November 26, 2017
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    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found the best coverage for you, and we look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Will get insurance with them again.

    Anonymous from TX
    Review Received: November 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Adventure

    I will purchase through you again..

    Nancy from WA
    Review Received: November 23, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Essential

    I filed a claim online on November 31, and I am still waiting to hear the result. I called customer service once and was told I would need to wait one month. So I will know the result in about a week.

    Vivian from DC
    Review Received: November 22, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We appreciate your patience with our claims process, and if you have any questions, please do not hesitate to contact our claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Preferred

    A good policy for a good price with good customer service.

    Charles from FL
    Review Received: November 19, 2017
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    My experience with Roamright exceeded expectations and the people in the Claims department were a pleasure to work with. Having filed a claim for a canceled vacation during all the terrible hurricanes in September, I expected an extremely long turnaround time to process my claim and wouldn't have been surprised if administrative challenges slowed the process. I submitted the required paperwork and just one phone call about 30 days after the claim I was told the check was going out and sure enough two days later it was in my mailbox. Incredible service considering the very high volume of claims they were handling. I just bought another policy that I am hopeful I will not need to file a claim on, but I know it's there with a great company behind it if I do. Thanks to all the great folks at RoamRight. I wouldn't take a vacation without it.

    Ken from CT
    Review Received: November 18, 2017
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Love your service, will continue to use and recommend for every trip.

    Melanie from KS
    Review Received: November 18, 2017
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    0 out of 1 people found this review helpful