Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,201
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
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    30
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  • Arch RoamRight policy: Preferred

    This was my first experience with RoamRight and I booked online so there was no contact. There was no need for a claim so I do not feel that I can provide helpful information regarding their service. They did send e-mails providing the details of coverage and another one near the date of departur

    A traveler from SC
    Review Received: November 2, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Essential

    It Took Roam Right Way Too Long To Settle My Claim

    craig from FL
    Review Received: November 1, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out. Due to the busy hurricane season this year causing an influx of claims, claims decisions took longer than usual. Please know we are back to our normal turnaround time, and we hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Preferred

    Nothing but positive things to say so far. I was unable to take my trip due to parental illness. I was supposed to travel with my brother but both of us needed to be with the family. The claim will be for $590 which was the cost of canceling flights for myself and my brother through TAP. TAP is supposed to refundus some monies directly and I am waiting for that amount to be credited to the credit card.

    I have already recommended Squaremouth to other people. Customer service has been very helpful before and after the scheduled trip.

    Mary Anne from MA
    Review Received: November 1, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. If you have any questions about our claims process, please feel free to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

    Arch RoamRight policy: Preferred

    After tripping on the stairs and breaking my elbow in London, I was extremely glad I had purchased insurance from Squaremouth. The National Health Service charges non-EU customers 150% of the hospital costs. Squaremouth people helped navigate that experience, took care of the flight back home and did an excellent job of follow up every night to see how I was doing. Amazing!

    Janet from CO
    Review Received: October 31, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. We are sorry to hear about your injury and we wish you a speedy recovery. If you need any assistance in filing a claim, please feel free the contact the RoamRight claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Active

    I give this company 5 stars - the entire process was very easy, not only to purchase, but I unfortunately needed to file a claim. My husband wound up having to have knee replacement surgery and we needed to cancel our trip to Romania and the Czech Republic. We were compensated for every $ we had spent AND I learned a very unfortunate lesson. I had failed to insure my "ticket" as it was purchased with points. Note to self for future travel - make sure you are covering everything from beginning to end.

    I would definitely do business with Roam Right again.

    Susan from WA
    Review Received: October 27, 2017
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    3 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and we wish your husband a speedy recovery. We are happy to hear you were satisifed with our claims process, and we hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Essential

    We will when the claim procedure is complete

    Chou-Chik from MD
    Review Received: October 27, 2017
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    0 out of 1 people found this review helpful

    Review Updated: 11/28/2017

    Besides being slow in processing the claim, the matter has been settled fairly since it is a small amount of claim ($95 minus $50 deduction).

    Response from Arch RoamRight

    Thank you for your review. If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    Arch RoamRight policy: Preferred

    Had to extend my dates from the original plans and they helped me with the Insurance extension. No problems. And they were very helpful.

    Ruth from WA
    Review Received: October 25, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a good travel insurance experience, and we hope you keep us in mind when it's time for your next trip.

    Arch RoamRight policy: Essential

    I was satisfied with the coverage and the price.

    Mary from MO
    Review Received: October 24, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with your travel insurance coverage, and we hope you keep RoamRight in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    Very helpful telephone staff

    Shelley from MD
    Review Received: October 24, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Essential

    I filed a claim on September 9, because our trip to the Virgin Islands was canceled due to the hurricane. They had all the correct information and I still have not received a check. They emailed me shortly after I filed a claim and said they had all the correct information and it was being processed. I have called several times to check on the status and still have not received a check.

    John from NH
    Review Received: October 24, 2017
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    6 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. Since the time you’ve left your review, your claim has been resolved and you should be hearing from our claims department shortly. We apologize for the delay and we thank you for your patience.