Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
I went with this insurance because my traveling friend recommended it and I also researched it on line. I've used other insurance before and this one was similar.
Nancy from ILReview Received: October 23, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We hope you keep us in mind when it’s time to plan your next trip.
“Arch RoamRight policy: PreferredHappily we had no issues that required making a claim, but it was comforting to know that the insurance was there if needed. I don't think I'd ever take such a long trip without having travel insurance.
Susan from WAReview Received: October 22, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it’s time for your next trip.
“Arch RoamRight policy: EssentialMy trip was cancelled, through no fault of my own. The venues in my book tour were inoperative, but The Squaremouth representative said I would receive no refund. I am considering a lawsuit, even if it costs more than my refund.
John from CAReview Received: October 21, 2017Was this review helpful?6 out of 6 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to contact us.
All RoamRight policies come with a 14-day Free Look that allows the insured to cancel the policy and receive a refund within 14 days of purchasing. Unfortunately, you were outside of your 14-day Free Look window when you called to cancel.
Even though you did not go on your trip, your travel insurance policy features a number of pre-trip benefits that were available to you in the days leading up to your scheduled departure date.
However, if you accrued additional costs – other than the premium paid for your insurance policy – as a result of your cancelled trip, then we encourage you to file a claim. Neither RoamRight nor Squaremouth can administer claims decisions over the phone.
If you have any questions about filing a claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762-6252.“Arch RoamRight policy: PreferredA friend recommended them.
Mary from KSReview Received: October 20, 2017Was this review helpful?0 out of 2 people found this review helpfulReview Updated: 11/21/2017
I filed my claim on October 24 and I have verification that it was received. And I have not heard a word yet. I even followed up with an email to check and heard nothing
“Arch RoamRight policy: PreferredTook extra phone call prior to tripdeparture to confirm we had coverage.
Russell from CAReview Received: October 19, 2017Was this review helpful?3 out of 4 people found this review helpful“Arch RoamRight policy: PreferredI have used squaremouth several times for insurance needs. I find them very easy and convent to find what I am looking for. I will use them again.
Thank you!
Thomas from MAReview Received: October 19, 2017Was this review helpful?1 out of 2 people found this review helpful“Arch RoamRight policy: PreferredThe claim payment was a bit slow. Understandable at first due to the hurricanes. However after I was asked to submit documentation which I did promptly, I had to email RoamRight 2 weeks later to inquire about status. I received a response in 24 hours and the claim was paid.
Traveler from MAReview Received: October 17, 2017Was this review helpful?2 out of 2 people found this review helpful“Arch RoamRight policy: PreferredI am currently waiting for a response from my claim with RoamRight
Tracey from FLReview Received: October 16, 2017Was this review helpful?0 out of 1 people found this review helpful“Arch RoamRight policy: PreferredWill comment after settlement of clsim
David from CAReview Received: October 15, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are confident that you will be satisfied in our efficient, transparent, and fair claims process. If you have any questions, please do not hesitate to contact our claims department at claims@roamright.com or by phone at 855-762-6252.
“Arch RoamRight policy: EssentialEveryone is always so helpful and patient. We've used Squaremouth on a couple occasions and never been disappointed. I would be happy to recommend this policy to others.
Thank you.Linda from WAReview Received: October 13, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review and for choosing RoamRight. We hope you keep us in mind when it’s time to plan your next trip.