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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • “
    Arch RoamRight policy: Essential

    We will when the claim procedure is complete

    Chou-Chik from MD
    Review Received: October 27, 2017
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    0 out of 1 people found this review helpful

    Review Updated: 11/28/2017

    Besides being slow in processing the claim, the matter has been settled fairly since it is a small amount of claim ($95 minus $50 deduction).

    Response from Arch RoamRight

    Thank you for your review. If you have any questions about your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Had to extend my dates from the original plans and they helped me with the Insurance extension. No problems. And they were very helpful.

    Ruth from WA
    Review Received: October 25, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a good travel insurance experience, and we hope you keep us in mind when it's time for your next trip.

    “
    Arch RoamRight policy: Essential

    I was satisfied with the coverage and the price.

    Mary from MO
    Review Received: October 24, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with your travel insurance coverage, and we hope you keep RoamRight in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    Very helpful telephone staff

    Shelley from MD
    Review Received: October 24, 2017
    Was this review helpful?
    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope you keep us in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Essential

    I filed a claim on September 9, because our trip to the Virgin Islands was canceled due to the hurricane. They had all the correct information and I still have not received a check. They emailed me shortly after I filed a claim and said they had all the correct information and it was being processed. I have called several times to check on the status and still have not received a check.

    John from NH
    Review Received: October 24, 2017
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. Since the time you’ve left your review, your claim has been resolved and you should be hearing from our claims department shortly. We apologize for the delay and we thank you for your patience.

    “
    Arch RoamRight policy: Preferred

    I went with this insurance because my traveling friend recommended it and I also researched it on line. I've used other insurance before and this one was similar.

    Nancy from IL
    Review Received: October 23, 2017
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope you keep us in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    Happily we had no issues that required making a claim, but it was comforting to know that the insurance was there if needed. I don't think I'd ever take such a long trip without having travel insurance.

    Susan from WA
    Review Received: October 22, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it’s time for your next trip.

    “
    Arch RoamRight policy: Essential

    My trip was cancelled, through no fault of my own. The venues in my book tour were inoperative, but The Squaremouth representative said I would receive no refund. I am considering a lawsuit, even if it costs more than my refund.

    John from CA
    Review Received: October 21, 2017
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to contact us.

    All RoamRight policies come with a 14-day Free Look that allows the insured to cancel the policy and receive a refund within 14 days of purchasing. Unfortunately, you were outside of your 14-day Free Look window when you called to cancel.

    Even though you did not go on your trip, your travel insurance policy features a number of pre-trip benefits that were available to you in the days leading up to your scheduled departure date.

    However, if you accrued additional costs – other than the premium paid for your insurance policy – as a result of your cancelled trip, then we encourage you to file a claim. Neither RoamRight nor Squaremouth can administer claims decisions over the phone.

    If you have any questions about filing a claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    A friend recommended them.

    Mary from KS
    Review Received: October 20, 2017
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    0 out of 2 people found this review helpful

    Review Updated: 11/21/2017

    I filed my claim on October 24 and I have verification that it was received. And I have not heard a word yet. I even followed up with an email to check and heard nothing

    “
    Arch RoamRight policy: Preferred

    Took extra phone call prior to tripdeparture to confirm we had coverage.

    Russell from CA
    Review Received: October 19, 2017
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    3 out of 4 people found this review helpful
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Last updated: October 30, 2026