Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    I have used squaremouth several times for insurance needs. I find them very easy and convent to find what I am looking for. I will use them again.

    Thank you!

    Thomas from MA
    Review Received: October 19, 2017
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    The claim payment was a bit slow. Understandable at first due to the hurricanes. However after I was asked to submit documentation which I did promptly, I had to email RoamRight 2 weeks later to inquire about status. I received a response in 24 hours and the claim was paid.

    Traveler from MA
    Review Received: October 17, 2017
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    2 out of 2 people found this review helpful
    Arch RoamRight policy: Preferred

    I am currently waiting for a response from my claim with RoamRight

    Tracey from FL
    Review Received: October 16, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Will comment after settlement of clsim

    David from CA
    Review Received: October 15, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are confident that you will be satisfied in our efficient, transparent, and fair claims process. If you have any questions, please do not hesitate to contact our claims department at claims@roamright.com or by phone at 855-762-6252.

    Arch RoamRight policy: Essential

    Everyone is always so helpful and patient. We've used Squaremouth on a couple occasions and never been disappointed. I would be happy to recommend this policy to others.
    Thank you.

    Linda from WA
    Review Received: October 13, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Essential

    Purchasing the insurance was a nice experience and very easy.
    Unfortunately, I was diagnosed with breast cancer before our scheduled trip. I have already had one surgery an another is scheduled for next week.
    We had to cancel our trip and will try again at a later date.
    We thank you for your assistance and will send paper work. Soon

    Thank you,

    Joan. Richards

    Joan from WA
    Review Received: October 13, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    We are sorry to hear about your diagnosis and we wish you a quick, full recovery. When it comes time to take your next trip, we will be here to help protect it!

    Arch RoamRight policy: Preferred

    I submitted a claim to cancel my trip due to hurricane at that location and have heard nothing more I am really dissatisfied. I have used Roam Right repeatedly for vacations but I am starting to question if I will again. My claim was submitted before hurricane Irma.

    Mary from FL
    Review Received: October 13, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. Since the time you posted your review, a decision has been made with your claim. If you have not already, you should be hearing from us shortly in regards to our decision.

    If you have any questions, feel free to contact our claims department at claims@roamright.com, or by phone at 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Arch RoamRight policy: Preferred

    Prior to my recent trip, I had never before purchased trip insurance. The Squaremouth website allowed me to research and compare several insurance providers. I selected RoamRight and was not disappointed. Hurricane Irma caused a major trip interruption and forced me to file a claim. RoamRight handled my claim very quickly. Their customer service personnel were always helpful and professional. I would definitely select RoamRight insurance for my next trip.

    Renee from FL
    Review Received: October 12, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear your trip was affected by Hurricane Irma, but happy to hear we were able to make the claims process simple for you. We hope you keep is in mind when it’s time to plan for your next trip.

    Arch RoamRight policy: Adventure

    While I did not need to file a claim with RoamRight, I was happy to have coverage in case of any problems.

    Ruth from CA
    Review Received: October 12, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    This insurance was easy to use and the customer service was great!

    Morgan from WY
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful

Last updated: October 30, 2026