Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,307
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AVG. MONTH
50
Total Reviews
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SINCE 2012
2,165
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,165 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1483
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    441
  • 3
    125
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    30
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  • Arch RoamRight policy: Essential

    Everyone is always so helpful and patient. We've used Squaremouth on a couple occasions and never been disappointed. I would be happy to recommend this policy to others.
    Thank you.

    Linda from WA
    Review Received: October 13, 2017
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    Response from Arch RoamRight

    Thank you for your review and for choosing RoamRight. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Essential

    Purchasing the insurance was a nice experience and very easy.
    Unfortunately, I was diagnosed with breast cancer before our scheduled trip. I have already had one surgery an another is scheduled for next week.
    We had to cancel our trip and will try again at a later date.
    We thank you for your assistance and will send paper work. Soon

    Thank you,

    Joan. Richards

    Joan from WA
    Review Received: October 13, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    We are sorry to hear about your diagnosis and we wish you a quick, full recovery. When it comes time to take your next trip, we will be here to help protect it!

    Arch RoamRight policy: Preferred

    I submitted a claim to cancel my trip due to hurricane at that location and have heard nothing more I am really dissatisfied. I have used Roam Right repeatedly for vacations but I am starting to question if I will again. My claim was submitted before hurricane Irma.

    Mary from FL
    Review Received: October 13, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. Since the time you posted your review, a decision has been made with your claim. If you have not already, you should be hearing from us shortly in regards to our decision.

    If you have any questions, feel free to contact our claims department at claims@roamright.com, or by phone at 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Arch RoamRight policy: Preferred

    Prior to my recent trip, I had never before purchased trip insurance. The Squaremouth website allowed me to research and compare several insurance providers. I selected RoamRight and was not disappointed. Hurricane Irma caused a major trip interruption and forced me to file a claim. RoamRight handled my claim very quickly. Their customer service personnel were always helpful and professional. I would definitely select RoamRight insurance for my next trip.

    Renee from FL
    Review Received: October 12, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are sorry to hear your trip was affected by Hurricane Irma, but happy to hear we were able to make the claims process simple for you. We hope you keep is in mind when it’s time to plan for your next trip.

    Arch RoamRight policy: Adventure

    While I did not need to file a claim with RoamRight, I was happy to have coverage in case of any problems.

    Ruth from CA
    Review Received: October 12, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well. We hope you keep us in mind when it’s time to plan your next trip.

    Arch RoamRight policy: Preferred

    This insurance was easy to use and the customer service was great!

    Morgan from WY
    Review Received: October 9, 2017
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Everything was simple and uncomplicated. We didn’t need lots of medical coverage but most other companies only offered policies with extensive med coverages. Very competitive pricing.

    We had to make a change to extend the dates of coverage and this was handled in about 30 seconds. I assure you this isn’t the case with some other insurers.

    Ward from VA
    Review Received: October 8, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very happy to hear you found coverage that best fit your needs. We look forward to helping protect all your future trips.

    Arch RoamRight policy: Preferred

    So far, so good. We are in the process of filing the claim now.

    Neil from FL
    Review Received: October 6, 2017
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    First time to file a claim due to trip interruption and delay. The claims rep was professional and resolution was handled without incident. I will use the carrier in future trips.

    Anthony from FL
    Review Received: October 6, 2017
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Essential

    This is the second time we've used Squaremouth, and I like having the ability to specify the coverage I want and compare policies. I also appreciate that you follow up afterwards to make sure the insurance companies handle claims appropriately.

    Sarah from IL
    Review Received: October 3, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 11/04/2017

    This was our first claim and only the second time we had purchased travel insurance. Roamright agents whom I spoke with on the phone were friendly and helpful, and it was very easy to file a claim online. I got an immediate confirmation that my claim had been received, with the name of the processor who would be handling it. It took about a month to process our claim, but our airline's cancellation of service to our home airport coincided with three major tropical storms that must have generated a huge number of claims, so I think that was reasonable. We received a check for the full cost of the additional flight and taxi fares that resulted from having to fly to New York instead of Chicago on airBerlin and then get another flight home. We were very satisfied and plan to purchase travel insurance from Roamright for future trips.