Arch RoamRight Travel Insurance Reviews

If a no star rating was available, I would have chosen it.
When I got ill on my trip with a very bad cough and terrible diarrhea, we were passed on by Roamright to their international "service," On Call International. They could not have been less helpful. They sent me a 5-page form, written in English (we were in Portugal), that had to be completed by a local doctor. The doctor I had seen first was out of town and so called a doctor through the hotel. She could not provide all the vitals required on the form and had to be begged to sign it at all, saying that she couldn't attest to the fact that I was fit to travel not knowing what unseen condition I might have. She finally checked that box and filled in the rest. On Call refused to accept the form because she did not fill in my temperature, etc. Meanwhile, I was getting sicker and sicker. The next day I went to the hospital emergency and, after hours waiting in a series of waiting rooms, some filled with very ill and dying patients, the doctors there refused to fill out and sign the 5-page form. Fortunately, the doctor I had originally seen returned to Lisbon and filled out the form. On Call refused to ticket a flight for my wife to travel with me, saying that she should buy a ticket ($3000) and claim it on our trip interruption. We decided not to take a chance that Roamright would come through (good idea, see below) and I returned alone, using wheelchairs to get me from plane to plane. I could hardly stand and the day after I got home my doctor sent me to the emergency room. I was completely dehydrated and diagnosed with walking pneumonia, c. difficile infection, and thrush. After weeks of treatment and a tentative recovery, I relapsed and was hospitalized for 3 ½ days. I am now 4 ½ months out from returning on my trip and still not completely back to full health.
I filed a claim for trip interruption. It was partly promptly paid. Why partly? I discovered that Roamright's trip interruption doesn't cover air travel, only land and water. So, my return flight from Portugal as well as the unused round-trip flight to Morocco I had planned to take from/to Portugal were not reimbursed. Neither would a $3000 return flight for my wife—recommended by On Call—have been reimbursed. The medical claims portion of my trip has been a nightmare—waiting for my health insurance to deal with it first (required by Roamright) and then not being fully reimbursed for all items covered by Roamright's policy. After numerous phone calls to the claim adjuster, who repeatedly didn't call me back, I am still left with a small portion unreimbursed. They win—I give up.

Only a few minutes on the Phone it was done. No issues

I have used Squaremouth/Roamright several times and have been happy with my experience. I have not had to file a claim, thankfully but I can only hope it is as easy and carefree as purchasing from Squaremouth.

Thank you

I had to cancel my trip because of a miscarriage. My insurance covered nothing. I lost my down payment money for the cruise and wasted money on purchasing roam right insurance on a cruise I couldn’t even go on.

I feel secure nowing that I have a a insurance

Service Reps are always helpful with a positive attitude more than willing to answer any questions, Very easy to deal with.

We had to contact customer service because the dates of our trip had changed. They were very helpful and plan to use Squaremouth, Inc. for future trips.

smooth from start to finish with no issues. would use again and much thanks.

Good service , we'll see how fast they do the claim and what else they need.