Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
Only a few minutes on the Phone it was done. No issues
Harry from WAReview Received: October 1, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for leaving us a review. We appreciate the fact that you chose RoamRight.
“Arch RoamRight policy: PreferredI have used Squaremouth/Roamright several times and have been happy with my experience. I have not had to file a claim, thankfully but I can only hope it is as easy and carefree as purchasing from Squaremouth.
Thank you
Robert from TXReview Received: October 1, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for choosing RoamRight and taking the time to leave us a review. We’re happy to help protect you during your travels, and rest assured, we’re here for you if you ever need us.
“Arch RoamRight policy: PreferredI had to cancel my trip because of a miscarriage. My insurance covered nothing. I lost my down payment money for the cruise and wasted money on purchasing roam right insurance on a cruise I couldn’t even go on.
Cruiseless from CAReview Received: September 30, 2017Was this review helpful?4 out of 4 people found this review helpfulResponse from Arch RoamRightWe are very sorry for your loss. Please accept our condolences.
Thank you for reaching out to us. However, upon review of your claim, the reason for trip cancellation provided differs from the reason provided in your review.
Your claim was denied because the reason provided on your claim form is not a covered reason for trip cancellation.
If you have any additional information that you feel would affect our determination, you can submit it for review. You can also contact our claims department directly with any questions at claims@roamright.com or by phone at 855-762-6252.
“Arch RoamRight policy: AdventureI feel secure nowing that I have a a insurance
Mery from NYReview Received: September 26, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you felt a little better during your trip knowing you had insurance. We hope you keep us in mind when it’s time to plan your next trip.
“Arch RoamRight policy: ActiveService Reps are always helpful with a positive attitude more than willing to answer any questions, Very easy to deal with.
Walter from MOReview Received: September 25, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are very happy to hear you had a good experience with our customer service team, and we look forward to helping protect your future trips.
“Arch RoamRight policy: PreferredWe had to contact customer service because the dates of our trip had changed. They were very helpful and plan to use Squaremouth, Inc. for future trips.
camille from ILReview Received: September 23, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you were satisfied with your RoamRight travel insurance, and we look forward to helping protect all your future trips.
“Arch RoamRight policy: PreferredAlexander from ILReview Received: September 23, 2017Was this review helpful?0 out of 0 people found this review helpfulEven with all of the hurricanes that I'm sure kept RoamRight busy, they handled my claim well and I had a check within two weeks of filing a claim.
A couple of tips:
- Calling was much more effective than e-mailing.
- Payout for a claim will come split between everyone in your party. If only the policy purchaser has an account on the RoamRight website, you'll only see the amount you personally are receiving, not the total, so don't be confused.“Arch RoamRight policy: Preferredsmooth from start to finish with no issues. would use again and much thanks.
clifton from MDReview Received: September 23, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear we were able to make the travel insurance process easy for you. We look forward to helping protect your next trip.
“Arch RoamRight policy: ActiveGood service , we'll see how fast they do the claim and what else they need.
Keith from CAReview Received: September 22, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear that you had a good experience buying your insurance, and we believe you will have a similar experience during our claims process.
“Arch RoamRight policy: PreferredEasy experience.
Kay from MOReview Received: September 21, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We hope you keep us in mind when it’s time to plan for your next trip.