Arch RoamRight Travel Insurance Reviews

We had to contact customer service because the dates of our trip had changed. They were very helpful and plan to use Squaremouth, Inc. for future trips.

smooth from start to finish with no issues. would use again and much thanks.

Good service , we'll see how fast they do the claim and what else they need.

Easy experience.

Email address that RoamRight gave to submit claims gave a read receipt but roamright never received it. Claim has been submitted twice now with NO response from roamright. I am having to resort to certified mail and I still don't know if I will be covered. So far I am very unimpressed with this insurance. I have not gotten any confirmation of receipt of my claim from a human for the past two email submissions.

I will wait until my claim is resolved.

Been using Squaremouth for the last 3 years and had excellent interaction with customer service. I rate them a 5star out of 5. Will continue to use their services on all my international travels. They provide a great peace of mind.

I called RoamRight to increase my policy before I departed. The person I spoke to was helpful and resolved my request very quickly. Positive experience.

Unfortunately we were unable to go on our trip due to an injury sustained by my husband. Indeed this is still an ongoing problem. We obtained very explicit details and the forms necessary to file a claim. The whole process from file to reimbursement took less than three weeks. We were notified by e-mail of the progress of our claim and then that it had been settled and the check was being issued. We could not be happier with Roam Right and Arch Insurance. We have another trip planned for early next year and will be obtaining a policy through Roam Right again.
Thanks for being so great to work with in a very stressful time! For too many businesses today, "customer service" has become an oxymoron. Thanks for saying what you do and doing what you say! You will be highly recommended.