Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Email address that RoamRight gave to submit claims gave a read receipt but roamright never received it. Claim has been submitted twice now with NO response from roamright. I am having to resort to certified mail and I still don't know if I will be covered. So far I am very unimpressed with this insurance. I have not gotten any confirmation of receipt of my claim from a human for the past two email submissions.
Hugh from FLReview Received: September 20, 2017Was this review helpful?11 out of 12 people found this review helpful“Arch RoamRight policy: PreferredI will wait until my claim is resolved.
Amiya from FLReview Received: September 20, 2017Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/18/2017
Worked well.
“Arch RoamRight policy: PreferredBeen using Squaremouth for the last 3 years and had excellent interaction with customer service. I rate them a 5star out of 5. Will continue to use their services on all my international travels. They provide a great peace of mind.
William from TXReview Received: September 20, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI called RoamRight to increase my policy before I departed. The person I spoke to was helpful and resolved my request very quickly. Positive experience.
J from CAReview Received: September 20, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredUnfortunately we were unable to go on our trip due to an injury sustained by my husband. Indeed this is still an ongoing problem. We obtained very explicit details and the forms necessary to file a claim. The whole process from file to reimbursement took less than three weeks. We were notified by e-mail of the progress of our claim and then that it had been settled and the check was being issued. We could not be happier with Roam Right and Arch Insurance. We have another trip planned for early next year and will be obtaining a policy through Roam Right again.
Thanks for being so great to work with in a very stressful time! For too many businesses today, "customer service" has become an oxymoron. Thanks for saying what you do and doing what you say! You will be highly recommended.Neal and Roxy from WAReview Received: September 19, 2017Was this review helpful?3 out of 3 people found this review helpful“Arch RoamRight policy: EssentialI filed around August 9th and I still have not received a penny from Roam Right
anthony from FLReview Received: September 19, 2017Was this review helpful?8 out of 8 people found this review helpfulReview Updated: 10/17/2017
They never got tired of asking for more info. To the point that even though the travel company showed my total payments and what my penalty was for canceling, they now wanted credit card receipts. All just a game to see if you would just give up. I will never use them again
Response from Arch RoamRightIn order to thoroughly and accurately review your claim, your claims administrator needs more documentation. She sent an email requesting these documents on August 24, but she will be in contact with you again shortly.
If you have any questions, please contact our claims team at 855-762-6252 Monday-Friday from 9AM to 5PM, or by email at claims@roamright.com.“Arch RoamRight policy: PreferredNicole from FLReview Received: September 18, 2017Was this review helpful?0 out of 0 people found this review helpfulThe process took a little longer than expected, but it was approved and I am happy.
“Arch RoamRight policy: EssentialI have always used the services of a Travel Insurance Agent, until she retired at the end of 2016. She recommended RoamRight as a reliable insurer. I felt I got the coverage that I needed. Since I encountered no issues during my travels, I have no experience with filing a claim of any sort.
Sylvia from CAReview Received: September 17, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it's time for your next trip.
“Arch RoamRight policy: EssentialI utilized the live chat to answer a question I had, and it was fast and easy and I was able to complete my insurance purchase quickly.
Hudson from NYReview Received: September 17, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are very happy to hear you utilized our online chat feature. We hope you keep us in mind when it's time to plan your next trip.
“Arch RoamRight policy: PreferredSuper easy to sign up it eased my nerves on the trip
Corry from WAReview Received: September 17, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear we made the travel insurance process easy for you. We hope you keep us in mind when it's time to plan your next trip.