Arch RoamRight Travel Insurance Reviews

RoamRight denied our claim in full because we canceled our trip because of my wife's health issies. I did indicate in our claim that she had many health issues including heightened anxiety . Her physician also filed a 20 page document in support of our claim . My understanding is that he focused on her mental health issues including progressive dementia and anexoria. My understanding is that he onluy mentioned anxiety in passing . Yet , RoamRight recently sent us a claim denial based upon anxiety issues .being raised . They failed to indicate whether any consideration was even givento any other health-related issues. Needless to say , I am angry and confused by their callous attitude and insinuation that we were filing a frivolous claim .

I plan to file an appeal based upon additional evidence that I've since obtained . Obviously , I am not hopeful based upon the the previous curt and insensitive reply that we received . Just to be clear , I am constantly dealing with her health problems and firmly believe that they would have overwhemed both of us if we had traveled to a foreign country . At this point , I would have rated my experience as a "0" based upon yje poor attitude and service shown by this loathsome company currently being supported by your internet site .I would further recommend that other tracelers avoid RoamRight at all costs if you choose to still include them on your internet site .

Claim not paid yet!

Would be 5 stars if claim was paid.

Claim is in process

We saved premium money over what our travel agent offered, who offered a generic policy.
Because of the many options for coverage given to me, I was able to customize our travel policy to more closely cover our specific needs, While at the same time, lower our premium cost.
I will use square-mouth the next time I travel again.

We need to make a claim for a delayed bag, and so far everything sounds like it is going well. They were quick to provide directions and assistance to us regarding what we were able to do and what was covered while our bag was delayed.

I called to inquire about cancellation information since my Grandson had injured his knee one week before our trip. I was assured that we would be covered and the representation emailed me the claim form to be filled out by the Doctor. ( if needed)
We were fortunate that the injury did not require surgery and that we all were able to enjoy our trip. Great customer service!!! Thanks

We felt secure in the knowledge our trip was insured.

At this point, not much to report. I need to file the claim. Ordering the insurance was very simple and went smoothly. Thank you. The person I spoke with was not particularly helpful. She just sent me forms.