Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Just waiting for documentation from airline
While the paperwork required to complete a claim was significant, it seemed reasonable to require.
Thank you for your review. As I am sure you noticed, every piece of documentation we request during the claims process is necessary to ensuring that our claimants receive a fair and thorough adjudication. We hope you keep us in mind when it’s time to plan your next trip.
I was happy with the specialized type of insurance you offered. I only needed medivac insurance for two days (I had just gotten over a stomach virus and was scheduled to hike the Grand Canyon) so I wanted to reassure myself that if I got sick and had to leave the canyon, I would be covered.
Thank you for your review. We are happy to hear your trip went well, and we hope you keep us in mind when it’s time to plan your next trip!
Always very responsive. Have no reason to look anywhere else. Competitive rates and know they are reliable.
I feel safe with your company and your customer service has been very helpful to me. They are patient and knowledgeable. It has been quick and easy to get a response. I had a terrible experience with another insurance company and feel right at home with Roam Right. R. Dunlap
Thank you for your review. We are happy to hear that you found a new home with us. When it comes time for you to plan for your next trip, you know where to find us!
I found the representatives to be friendly and knowledgeable while i was getting quotes. Getting the policy was very easy and luckily I did not need to make a claim.
Thank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope you keep us in mind when it’s time to plan your next trip.
RoamRight 24 hour assistance is excellent in our opinion. During the first half of our trip, we forgot our medications that contain mine and my husband’s important medication at the cruise ship. I called RoamRight 24 hour assistance and the person that answers the phone was very polite and very helpful. She contacted the cruise ship, the cruise company customer service, and my husband's doctor right away. We we're able to resolve our problem within 2 days. I highly recommend RoamRight and we will definitely purchase travel insurance again with them in the future.
Thank you for your review. We are happy to hear our 24/7 emergency response team was able to quickly resolve your issues. We hope you keep us in mind when it’s time to plan for your next trip.
Both customer service and 24 hr assistance staff were friendly, clear spoken, and helpful in addressing my concerns as they came up - both in advance of the trip and while abroad
Thank you for your review. We are happy to hear you had a great interaction with our team, and we hope you keep us in mind when it’s time to plan for your next trip.
I ended up in the ER of University of Amsterdam Medical Center. I was there for 13 hours and had multiple test. We presented the documents you gave us. To date, we have not been billed.
Thank you for your review. We are sorry to hear about your travel experience. If you have any questions when filing your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.
Thank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Quick, efficient, to the point
Thank you for your review. We are happy to hear we met your travel insurance needs, and we hope to help protect your future trips.