Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I've called three times with different questions about filling out the claim.- a couple of weeks apart. Each time the person on the line was helpful, friendly and answered my questions right away. I am in the process of getting the doctor to fill out her form. Hopeful the ongoing process will be just as wonderful.
Review Updated: 08/07/2017
I mailed in the forms on July 18, 2017, received confirmation they were received and being reviewed on July 21, 2017 and received the full amount requested in the mail by August 5, 2017. No problems. Directions and forms were straight forward. I would use them again in a moment.
Thank you for your review. We are happy to hear you had a pleasant experience when you called, and if you need any further assistance in filing your claim, you know how to reach us.
They were helpful and understanding when I called with a question regarding my claim.
Review Updated: 08/04/2017
Actually, I'd give them 4 3/4 stars. I emailed my claim (trip delay), but heard nothing back. I eventually called and was told that my claim was received and it would take 4 weeks or so to process. About four weeks later, I received a check in the mail for for my full claim. Nice!
I would think that it would help the adjusters as well as the clients if some response were to be given on receipt of a claim with information on an appropriate wait time.
Thank you for your review. We are happy to hear you had a good experience with our customer service team, and we look forward to helping protect your next trip.
It's so hard to find anything that I need to file a claim. I called them on the phone and had to wait for a callback. They call back but could not help me. of course! I'm filing a medical claim and they said I have to do it online. But their instructions are not clear. I hope they can just email me the forms and let me know by phone what I need to do.
Thank you for taking the time to reach out to us. You can find information about how to file a claim with us on our website at this link: https://www.roamright.com/claims/how-to-file-a-claim/. Additionally, you do not need to complete the forms online. You can print them and fax them as well. If you would like one of our claims representatives to email you the claim forms and walk you through the process, we are more than happy to do that. You can contact the claims department at 855-762-6252.
You can also call our claims department if you have any questions about the suggested next step that our claims administrator provided to you when you first called. We are more than happy to explain that to you again and provide additional details if needed.
We hope this gave you more clarity into how to file your claim. We look forward to assisting you further.
Customer service was very helpful in helping us choose the best policy for our needs.
Thank you for your review. We are happy to hear you had a great experience with our customer service team, and we look forward to helping protect your next trip.
It was quick and painless. Very satisfied
Thank you for your review. We hope your trip went well, and we look forward to helping protect the next one.
It made an unknown place seem a bit friendlier
Thank you for your kind words. We hope your trip went well, and we look forward to helping protect the next one.
Your need for me to get a reason for the airlines canceled flight out of Canada, has a 30 to 45 day delay, is disappointing. I believe that Roam Right, who requires that statement, could contact the airlines directly to verify the reason for this canceled flight, sparing the client this clerical delay of refunding.
Thank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint Team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
Grandson got sick during our trip. Telephoned international assistance during early morning hours. They answered promptly and staff was very professional.
So reassuring to know they were there if we needed them. Grandson was given medical attention and medicine for a bacterial infection. Incident occurred just two days before our scheduled departure, so no trip interruption occurred. We will be filing a claim for medical expense incurred. I can not begin to explain how thankful we were to know you were there for us.
Thank you for your review. We are sorry to hear about your grandson, and we hope he is now doing better. If you need any help filing a claim, or would like a status update, feel free to contact our claims department at claims@roamright.com.
Outcome was appreciated. But filling out the forms was cumbersome. After I submitted the forms I didn't hear from them at all until I received a check in the mail... even though I emailed a couple of times asking for an update.
Very easy process and payment received in a reasonable timeframe.