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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • “
    Arch RoamRight policy: Preferred

    I found the representatives to be friendly and knowledgeable while i was getting quotes. Getting the policy was very easy and luckily I did not need to make a claim.

    Renate from AZ
    Review Received: July 17, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope you keep us in mind when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    RoamRight 24 hour assistance is excellent in our opinion. During the first half of our trip, we forgot our medications that contain mine and my husband’s important medication at the cruise ship. I called RoamRight 24 hour assistance and the person that answers the phone was very polite and very helpful. She contacted the cruise ship, the cruise company customer service, and my husband's doctor right away. We we're able to resolve our problem within 2 days. I highly recommend RoamRight and we will definitely purchase travel insurance again with them in the future.

    Maria from WA
    Review Received: July 17, 2017
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear our 24/7 emergency response team was able to quickly resolve your issues. We hope you keep us in mind when it’s time to plan for your next trip.

    “
    Arch RoamRight policy: Preferred

    Both customer service and 24 hr assistance staff were friendly, clear spoken, and helpful in addressing my concerns as they came up - both in advance of the trip and while abroad

    Michael from MA
    Review Received: July 13, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a great interaction with our team, and we hope you keep us in mind when it’s time to plan for your next trip.

    “
    Arch RoamRight policy: Preferred

    I ended up in the ER of University of Amsterdam Medical Center. I was there for 13 hours and had multiple test. We presented the documents you gave us. To date, we have not been billed.

    CJohnson from HI
    Review Received: July 10, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your travel experience. If you have any questions when filing your claim, feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint Team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Preferred

    Quick, efficient, to the point

    Ari from MD
    Review Received: July 8, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we met your travel insurance needs, and we hope to help protect your future trips.

    “
    Arch RoamRight policy: Preferred

    I've called three times with different questions about filling out the claim.- a couple of weeks apart. Each time the person on the line was helpful, friendly and answered my questions right away. I am in the process of getting the doctor to fill out her form. Hopeful the ongoing process will be just as wonderful.

    Marilyn from CT
    Review Received: July 8, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 08/07/2017

    I mailed in the forms on July 18, 2017, received confirmation they were received and being reviewed on July 21, 2017 and received the full amount requested in the mail by August 5, 2017. No problems. Directions and forms were straight forward. I would use them again in a moment.

    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a pleasant experience when you called, and if you need any further assistance in filing your claim, you know how to reach us.

    “
    Arch RoamRight policy: Adventure

    They were helpful and understanding when I called with a question regarding my claim.

    Mary from CA
    Review Received: July 7, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 08/04/2017

    Actually, I'd give them 4 3/4 stars. I emailed my claim (trip delay), but heard nothing back. I eventually called and was told that my claim was received and it would take 4 weeks or so to process. About four weeks later, I received a check in the mail for for my full claim. Nice!

    I would think that it would help the adjusters as well as the clients if some response were to be given on receipt of a claim with information on an appropriate wait time.

    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a good experience with our customer service team, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Essential

    It's so hard to find anything that I need to file a claim. I called them on the phone and had to wait for a callback. They call back but could not help me. of course! I'm filing a medical claim and they said I have to do it online. But their instructions are not clear. I hope they can just email me the forms and let me know by phone what I need to do.

    carmelina from CA
    Review Received: July 7, 2017
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    3 out of 3 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. You can find information about how to file a claim with us on our website at this link: https://www.roamright.com/claims/how-to-file-a-claim/. Additionally, you do not need to complete the forms online. You can print them and fax them as well. If you would like one of our claims representatives to email you the claim forms and walk you through the process, we are more than happy to do that. You can contact the claims department at 855-762-6252.

    You can also call our claims department if you have any questions about the suggested next step that our claims administrator provided to you when you first called. We are more than happy to explain that to you again and provide additional details if needed.

    We hope this gave you more clarity into how to file your claim. We look forward to assisting you further.

    “
    Arch RoamRight policy: Essential

    Customer service was very helpful in helping us choose the best policy for our needs.

    John from AZ
    Review Received: July 5, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a great experience with our customer service team, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    It was quick and painless. Very satisfied

    robert from MA
    Review Received: July 4, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope your trip went well, and we look forward to helping protect the next one.

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Last updated: October 30, 2026