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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,201
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AVG. MONTH
40
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    We will get squaremouth insurance again next time we travel.

    Blas from NY
    Review Received: June 19, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We agree: Squaremouth is pretty great. We hope you choose RoamRight for the next trip, too.

    Arch RoamRight policy: Essential

    I purchased the policy. Later I added more coverage. Then I was hospitalized and could not take our trip. I filed a claim and it was paid up to the policy limits.
    Everything about the claim process occurred as it should have. I anticipated hassles and delays, but that did not occur. Therefore, the the entire process exceeded my expectations!

    William from CO
    Review Received: June 18, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you weren’t able to take your trip, and we hope you get the chance to make it up soon. However, we are happy to hear our claims process exceeded your expectations. We look forward to helping protect any trips in the future!

    Arch RoamRight policy: Preferred

    6

    Carl from GA
    Review Received: June 16, 2017
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Chris L from support was excellent to work with and provided concise information and I felt confident in my purchase

    Joann from FL
    Review Received: June 15, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope your trip went well, and we look forward to helping you protect the next one!

    Arch RoamRight policy: Preferred

    Unfortunately, we had to cancel/postpone our planned trip. I dealt with Arch Insurance & they handled our claim quickly and professionally.

    Tarlay from NH
    Review Received: June 12, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you had to cancel your trip, but we look forward to helping protect the next one!

    Arch RoamRight policy: Preferred

    Very easy to enroll.
    The coverage was what I was looking for. The price was right. Since I never needed Roam Rights assistance or coverage, I.can't comment on that.
    I will enroll again, when I travel in the future.

    Susan from WY
    Review Received: June 12, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next one!

    Arch RoamRight policy: Preferred

    The only real way to know if an insurance company is good or not is when or if a claim is filed. Impossible to rate otherwise. I felt better traveling with some insurance, so would use them again.

    Michelle from CA
    Review Received: June 10, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are pretty confident that if you needed to file a claim, you would have been satisfied with the process. Regardless, we are happy to hear your trip went well, and we look forward to helping protect your next one.

    Arch RoamRight policy: Essential

    Cynthia from IL
    Review Received: June 8, 2017
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    0 out of 0 people found this review helpful

    RoamRight processed the claim quickly, even though the airline was uncooperative in giving me all the information I needed. The online claim form was easy to use. Great experience. I would purchase travel insurance from them again.

    Arch RoamRight policy: Preferred

    I submitted a claim for an emergency room visit while in Costa Rica. It has been one week and I have not heard back from RoamRight, but this is a short turn around. I did telephone RoamRight to be sure they had my claim and the customer service rep was very courteous and friendly.

    Mary Lou from MI
    Review Received: June 8, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We do have your claim, but please note it takes 3-4 weeks for an examiner to make a decision. If you have any further question about your claim, please feel free to contact our claims department at 855-762-6252.

    Arch RoamRight policy: Preferred

    Our trip went well and we had no real opportunity to interact with the company other than checking on possible contingency needs in case of a missing a flight connection.

    David from FL
    Review Received: June 8, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we hope we can help protect your next one!