Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Online claim filing was easy, and uploading the documentation to support the claim was a snap!

    Tim from MN
    Review Received: June 22, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found our services convenient and easy to use. We look forward to helping protect your next trip.

    Arch RoamRight policy: Essential

    Glad I didn't have to make a claim but re-assured by having it.

    Helen from CA
    Review Received: June 22, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and that we could help provide some peace of mind while you travel. We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    Will purchase your insurance again thanks?

    James from IL
    Review Received: June 22, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to helping protect your next trip.

    Arch RoamRight policy: Preferred

    The app they have for smartphones does not work very well and needs to be improved. I had to delete and reload the app several times in order for the app to work.

    Judy from AZ
    Review Received: June 19, 2017
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    1 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    We are safe and sound: While we were in London, there was a terrorist attack. We so very much appreciated receiving an email from Roam Right with useful information as to how to contact the US Consolate if we would need to do so. We appreciated the tone of the email, which was calm and direct and prompt. We plan to buy Roam Right in the future as needed.

    JOAN from GA
    Review Received: June 19, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear you are safe after the incidents in England. We always do whatever we can to help keep our travelers informed and safe. We look forward to helping protect your future trips!

    Arch RoamRight policy: Preferred

    We will get squaremouth insurance again next time we travel.

    Blas from NY
    Review Received: June 19, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We agree: Squaremouth is pretty great. We hope you choose RoamRight for the next trip, too.

    Arch RoamRight policy: Essential

    I purchased the policy. Later I added more coverage. Then I was hospitalized and could not take our trip. I filed a claim and it was paid up to the policy limits.
    Everything about the claim process occurred as it should have. I anticipated hassles and delays, but that did not occur. Therefore, the the entire process exceeded my expectations!

    William from CO
    Review Received: June 18, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you weren’t able to take your trip, and we hope you get the chance to make it up soon. However, we are happy to hear our claims process exceeded your expectations. We look forward to helping protect any trips in the future!

    Arch RoamRight policy: Preferred

    6

    Carl from GA
    Review Received: June 16, 2017
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    Arch RoamRight policy: Essential

    Chris L from support was excellent to work with and provided concise information and I felt confident in my purchase

    Joann from FL
    Review Received: June 15, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We hope your trip went well, and we look forward to helping you protect the next one!

    Arch RoamRight policy: Preferred

    Unfortunately, we had to cancel/postpone our planned trip. I dealt with Arch Insurance & they handled our claim quickly and professionally.

    Tarlay from NH
    Review Received: June 12, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear you had to cancel your trip, but we look forward to helping protect the next one!

Last updated: October 30, 2026