Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Very easy to enroll.
    The coverage was what I was looking for. The price was right. Since I never needed Roam Rights assistance or coverage, I.can't comment on that.
    I will enroll again, when I travel in the future.

    Susan from WY
    Review Received: June 12, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next one!

    Arch RoamRight policy: Preferred

    The only real way to know if an insurance company is good or not is when or if a claim is filed. Impossible to rate otherwise. I felt better traveling with some insurance, so would use them again.

    Michelle from CA
    Review Received: June 10, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are pretty confident that if you needed to file a claim, you would have been satisfied with the process. Regardless, we are happy to hear your trip went well, and we look forward to helping protect your next one.

    Arch RoamRight policy: Essential

    Cynthia from IL
    Review Received: June 8, 2017
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    RoamRight processed the claim quickly, even though the airline was uncooperative in giving me all the information I needed. The online claim form was easy to use. Great experience. I would purchase travel insurance from them again.

    Arch RoamRight policy: Preferred

    I submitted a claim for an emergency room visit while in Costa Rica. It has been one week and I have not heard back from RoamRight, but this is a short turn around. I did telephone RoamRight to be sure they had my claim and the customer service rep was very courteous and friendly.

    Mary Lou from MI
    Review Received: June 8, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We do have your claim, but please note it takes 3-4 weeks for an examiner to make a decision. If you have any further question about your claim, please feel free to contact our claims department at 855-762-6252.

    Arch RoamRight policy: Preferred

    Our trip went well and we had no real opportunity to interact with the company other than checking on possible contingency needs in case of a missing a flight connection.

    David from FL
    Review Received: June 8, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we hope we can help protect your next one!

    Arch RoamRight policy: Preferred

    Great product and great service. Very easy application process. Would recommend this to everyone. Gave us a piece of mind as we traveled 12 days out of country.

    Dennis from IA
    Review Received: June 8, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and the insurance gave you peace of mind. We look forward to protecting your next trip.

    Arch RoamRight policy: Preferred

    We chose Roam Right due to past experience-no claim, but comprehensive policy.

    Paul from CA
    Review Received: June 7, 2017
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Preferred

    Although I did not file a claim, Squaremouth and RoamRight representatives were very kind and answered all of my questions swiftly which made me feel really comfortable when purchasing my insurance.

    Jacob from TX
    Review Received: June 7, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a good experience choosing travel insurance, and we hope you choose RoamRight again in the future. Thanks!

    Arch RoamRight policy: Preferred

    Fortunately, we did not have any claims. However, our flights were rescheduled without our knowledge, which was very frustrating. Unfortunately, such chicanery was not covered by our travel insurance.

    Mark from CA
    Review Received: June 4, 2017
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    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your flight being rescheduled, but we hope the rest of your trip went off without a hitch! We look forward to helping protect your next one as well!

    Arch RoamRight policy: Essential

    I phoned with a question and it was handled promptly and professionally.

    Richard from OK
    Review Received: June 4, 2017
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    Response from Arch RoamRight

    I phoned with a question and it was handled promptly and professionally.

Last updated: October 30, 2026