Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I submitted a claim for an emergency room visit while in Costa Rica. It has been one week and I have not heard back from RoamRight, but this is a short turn around. I did telephone RoamRight to be sure they had my claim and the customer service rep was very courteous and friendly.
Thank you for your review. We do have your claim, but please note it takes 3-4 weeks for an examiner to make a decision. If you have any further question about your claim, please feel free to contact our claims department at 855-762-6252.
Our trip went well and we had no real opportunity to interact with the company other than checking on possible contingency needs in case of a missing a flight connection.
Thank you for your review. We are happy to hear your trip went well, and we hope we can help protect your next one!
Great product and great service. Very easy application process. Would recommend this to everyone. Gave us a piece of mind as we traveled 12 days out of country.
Thank you for your review. We are happy to hear your trip went well and the insurance gave you peace of mind. We look forward to protecting your next trip.
We chose Roam Right due to past experience-no claim, but comprehensive policy.
Although I did not file a claim, Squaremouth and RoamRight representatives were very kind and answered all of my questions swiftly which made me feel really comfortable when purchasing my insurance.
Thank you for your review. We are happy to hear you had a good experience choosing travel insurance, and we hope you choose RoamRight again in the future. Thanks!
Fortunately, we did not have any claims. However, our flights were rescheduled without our knowledge, which was very frustrating. Unfortunately, such chicanery was not covered by our travel insurance.
Thank you for your review. We are sorry to hear about your flight being rescheduled, but we hope the rest of your trip went off without a hitch! We look forward to helping protect your next one as well!
I phoned with a question and it was handled promptly and professionally.
I phoned with a question and it was handled promptly and professionally.
It was so easy using their Web site to select the "perfect" policy for our needs, from dozens of different companies, with varying policies and coverages.
The site is well laid out and they make it quick and easy for me to compare different policies. When I had a question, their representative was immediately available to assist me in plain simple English.
This is the 2nd time we used Squaremouth and we have recommended it to many of our globe trotting friends.
PS. Did I mention they were about half the price of the policy my travel agent recommended?
Dave Dickler, BOCA RATON FL, USA
This was my first cruise and I got burned by a few rookie errors.
The one related to insurance was that I thought I needed firm dates before buying insurance and it took several weeks before the travel agent and. Cruise co agreed on extensions. So the deadline passed and I was not covered for pre existing conditions.
Good experience !
1st time to use
We will use every time we travel in the future.
Thanks!
Myla Phillips
Thank you for your review! We hope you enjoyed your trip, and we look forward to protecting your next one!
Last updated: June 22, 2026