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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,667
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AVG. MONTH
88
Total Reviews
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SINCE 2012
2,167
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,167 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1484
  • 4
    442
  • 3
    125
  • 2
    30
  • 1
    51
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  • “
    Arch RoamRight policy: Preferred

    I'm not sure if something like this is covered with insurance. My husband, not through the ship, booked a tour for our 2nd day in Venice, before we boarded the ship. It was from 9 to 1. When we got the Marriott Courtyard on May 12, there was a letter from Azamara stating that the bus would be picking us up the next morning at 10:00. This made it virtually impossible to go on the City Wonders tour ($167.62). Azamara would accept no responsibility for this, even though their paperwork stated that we could board the ship between 11 a.m. and 3 p.m. Would Squaremouth be able to help us on this? I can be contacted at ***.***.**** or *****************. Thank you.

    Patricia from CA
    Review Received: May 31, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out. A member of our claims department will be reaching out to you shortly. They will be able to guide you through the claims process.

    “
    Arch RoamRight policy: Essential

    Easy to set up and reasonably priced... luckily, we didn't need it.
    Thanks

    Judy from WV
    Review Received: May 30, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and we look forward to protecting your next one.

    “
    Arch RoamRight policy: Adventure

    The best experience on a dissapointing cancelled trip. The Roam Right people were excellent in taking care of our case. Other companies delay and question trying to lower the benefit, not Roam Right.
    We will recommend your services to all our friends and family. Top shelf service!

    Paul from CA
    Review Received: May 25, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your very kind review! We are sorry to hear your trip was disappointing, but are delighted to hear we were able to make it easy for you on the claims side. We look forward to helping protect all your future trips (and hope they according to plan!).

    “
    Arch RoamRight policy: Preferred

    Claim was sent to Roam Right on Saturday May 20 not sure what the status is as of yet. 5/24/2017

    Anthony from TX
    Review Received: May 24, 2017
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    1 out of 1 people found this review helpful

    Review Updated: 06/21/2017

    The company was just great no issues about the claim, in fact we just did another policy with them.

    Response from Arch RoamRight

    Thank you for your review. If you would like a status update on your claim, you can contact your assigned claims administrator, email the claims department at claims@roamright.com, or call them at 855-762-6252. Generally, it takes 2-3 weeks for a decision to be made on a claim.

    “
    Arch RoamRight policy: Preferred

    l filed a loss claim and was told l would hear back from them yesterday, but no word yet. l am in the dark...

    KATHERINE from CA
    Review Received: May 24, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. I have forwarded your review to our claims department and you should be hearing from one of our representatives shortly.

    “
    Arch RoamRight policy: Preferred

    Calls to/from OnCall were reassuring, Sometimes it was a while before they did answer a left message ("your agent is busy, will contact you later.")
    I would recommend the insurance despite its large cost.

    John from NC
    Review Received: May 21, 2017
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    1 out of 1 people found this review helpful

    Review Updated: 06/18/2017

    After my wife wounded her leg in Venice, RoamRight was in touch with us during our stay in Italy as we met with doctors in Venice, Florence and Rome. Because of this, we were able to complete our vacation, with no worries about medical care. When I submitted the receipts from our experience, They cut us a check without question, and without delay.

    You can't do any better than that!

    Response from Arch RoamRight

    Thank you for your review. We hope your trip went well and we look forward to helping protect any future trips.

    “
    Arch RoamRight policy: Preferred

    Just glad we did not have to file a claim

    Glenn from TX
    Review Received: May 21, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review! We are happy to hear your trip went well and we look forward to protecting the next one.

    “
    Arch RoamRight policy: Preferred

    I had a good experience purchasing the policy, and, thankfully, did not have to file a claim.

    Eugene from LA
    Review Received: May 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.

    “
    Arch RoamRight policy: Preferred

    RoamRight gave me far better coverage than what was being offered by our tour operator... for much, much less.
    Better coverage means more inclusive.
    We will NEVER travel internationally without RoamRight.

    Edward from MD
    Review Received: May 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review and your kind words. When it comes time to plan that next overseas trip, you know we are here for you!

    “
    Arch RoamRight policy: Preferred

    Very helpful website and quick email responses!
    No issues on our trip--no claims outstanding.
    Thank you

    Michael from PA
    Review Received: May 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and we look forward to protecting the next one!

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Last updated: June 22, 2026