Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
I had a good experience purchasing the policy, and, thankfully, did not have to file a claim.
Eugene from LAReview Received: May 20, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we look forward to helping protect your next trip.
“Arch RoamRight policy: PreferredRoamRight gave me far better coverage than what was being offered by our tour operator... for much, much less.
Better coverage means more inclusive.
We will NEVER travel internationally without RoamRight.Edward from MDReview Received: May 20, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review and your kind words. When it comes time to plan that next overseas trip, you know we are here for you!
“Arch RoamRight policy: PreferredVery helpful website and quick email responses!
No issues on our trip--no claims outstanding.
Thank youMichael from PAReview Received: May 20, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well and we look forward to protecting the next one!
“Arch RoamRight policy: PreferredOverall experience at this time is 5 star. We did have to file a claim for a lost iPhone 5S upon our return as it was lost on an excursion for a sunset cruise. I have filed the necessary paperwork to RoamRight, and we are awaiting completion of that claim.
Based on our past experiences with SuareMouth and RoamRight we expect our overall rating of the purchase to remain a 5 star experience.
Robert from TXReview Received: May 19, 2017Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 06/16/2017
Exactly the outcome I expected. Process moved consistently through the process, and payment was promptly received.
Response from Arch RoamRightThank you for your review. If you have any questions during the claims process or would like an update on your claim, feel free to contact our claims department at claims@roamright.com or 855-762-6252.
“Arch RoamRight policy: EssentialPiece of cake. Had to change the dates, but did so without event.
Miriam from ILReview Received: May 18, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear we helped make the travel insurance process easy. We look forward to helping to protect your future trips.
“Arch RoamRight policy: PreferredContacted 24 hour assistance by mistake but they connected me to RoamRight customer service. Am in the process of filing a claim but must attempt a refund by the airlines first which, as I understand it, takes a minimum of six weeks. I also need to file a claim against a hotel but plan to file that claim with the airline claims. I was unable to travel due to intense back pain. Also had to get a letter from my doctor detailing reason for no travel. Hope to file during early June.
Daniel from WVReview Received: May 18, 2017Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 06/15/2017
Great customer service.
Response from Arch RoamRightThank you for your review. We are sorry to hear you were unable to take your trip and we hope you are feeling better. If you have any questions during the claims filing process, feel free to reach out to our claims department at claims@roamright.com, or by phone at 855-762-6252. You can also visit https://www.roamright.com/claims/how-to-file-a-claim/.
“Arch RoamRight policy: ActiveMy customer service contact was helpful and knowledgeable and the policy inclusions and price were excellent. I will contact RoamRight for a policy for my next trip.
Patricia from PAReview Received: May 16, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review! We are happy to hear you had a great experience, and we look forward to helping protect your next trip!
“Arch RoamRight policy: PreferredClaudia from WAReview Received: May 15, 2017Was this review helpful?0 out of 2 people found this review helpfulAfter reading the fine print in the policy, I have submitted a claim to my own insurance, Uniform Medical. I also spoke to one of your representatives and was told that my insurance must pay first before Roam Right would pay any remaining costs. I was also told that I would have one year to file a claim with you. If I misunderstood the Information I received or was given incorrect information, please let me know.
My claim experience is not really valid as a claim has not been submitted. However, I do wish I had read the policy carefully and would not have selected the medical portion.
Sincerely, Claudia Ferguson, claudia@cirocom.net
“Arch RoamRight policy: ActiveLeslie from CAReview Received: May 15, 2017Was this review helpful?0 out of 0 people found this review helpfulWe travel at least three times a year, and over the years have had several companies provide us with travel insurance. Through experience, we have discovered that Arch Roam Right is BY FAR the most helpful and responsive company with which we have had dealings. I rarely have needed to make a claim, but when we did, we followed their instructions carefully, including all the requested documentation. They did not write back requesting more or different information (we submitted everything requested) or demanding things we no longer had access to, or unnecessarily dragging out the claim process when it's clear the claim is valid and everything is above board. Other companies have not behaved in such an ethical manner and occasionally I have had to lose my temper at them. Not so with Roam Right- - do yourself a favor and get their policies! The claim was paid promptly and in full, no haggling, no upset, no discussion, and that is as it should have been.
Also, when we have had need of their concierge help abroad, they have been wonderful and don't leave us hanging with no support. Kudos to them for being such a great company!
“Arch RoamRight policy: PreferredHours before our flight, my daughter became very ill. I called RoamRight's customer support line, and they let me know right away that I needed to cancel my flight with the airline and then file a claim with them.
I filed my paperwork for my claim; it was approved 3 weeks later and I had my check within a couple days for the amount I was expecting. My only complaint was that I wish it had been a little shorter processing time, but overall, it was a great experience. I will be purchasing travel insurance from them again in the future!
Emily from UTReview Received: May 15, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are sorry to hear that you had to cancel your trip and we hope that your daughter is now feeling better. When it comes time to book your next trip, we will be here to help protect it!
Last updated: October 30, 2026