Arch RoamRight Travel Insurance Reviews

Contacted 24 hour assistance by mistake but they connected me to RoamRight customer service. Am in the process of filing a claim but must attempt a refund by the airlines first which, as I understand it, takes a minimum of six weeks. I also need to file a claim against a hotel but plan to file that claim with the airline claims. I was unable to travel due to intense back pain. Also had to get a letter from my doctor detailing reason for no travel. Hope to file during early June.

My customer service contact was helpful and knowledgeable and the policy inclusions and price were excellent. I will contact RoamRight for a policy for my next trip.

Hours before our flight, my daughter became very ill. I called RoamRight's customer support line, and they let me know right away that I needed to cancel my flight with the airline and then file a claim with them.

I filed my paperwork for my claim; it was approved 3 weeks later and I had my check within a couple days for the amount I was expecting. My only complaint was that I wish it had been a little shorter processing time, but overall, it was a great experience. I will be purchasing travel insurance from them again in the future!

I had no dealings with RoamrRight when I purchased the insurance - only Squaremouth. When I couldn't travel because of a medical issue I filled out all the paperwork with RoamRight to get my claim money returned to me as well as my traveling compantion's, my sister. After quite an ordeal of paper filing I finally received a check for less than half the proper amount and my sister didn't receive any check. After SEVERAL phone calls to RR, the employee in their claims department who was handling our case said they'd cut a second check for the remainder of the claim money to both my sister and myself. My sister still hadn't received her first check. It turns out they'd mailed the checks to my winter address in Arizona with my sister's not being put in care of me. I assume her's was returned to RR. Eventually we both received our correct claim amounts. My major question about this whole process is WHY weren't we cut checks for the total claim amount the first time. We never received any explanation from them. And, secondly, why wasn't my sister's check sent directly to her. I hate to think they were trying to not return the total amount to us but it's either that or poor bookkeeping, because the proper amount was pretty clear on the forms I filled out.

Thank you for listening to my comments. In the end we received our accurate claim amount but not without a lot of time and effort on my part. Roxi Anthony

Easily available service

No further contact after purchase of policy on internet through Squaremouth. Squaremouth's online chat assistance to find the right policy/company providing insurance for "a trip within a trip" with RoamRight was most helpful.

No feedback available at this time as a claim was not filed.

Easy way to purchase trip insurance. Wish you could purchase it for an entire year than per trip.