Arch RoamRight Travel Insurance Reviews

I had no dealings with RoamrRight when I purchased the insurance - only Squaremouth. When I couldn't travel because of a medical issue I filled out all the paperwork with RoamRight to get my claim money returned to me as well as my traveling compantion's, my sister. After quite an ordeal of paper filing I finally received a check for less than half the proper amount and my sister didn't receive any check. After SEVERAL phone calls to RR, the employee in their claims department who was handling our case said they'd cut a second check for the remainder of the claim money to both my sister and myself. My sister still hadn't received her first check. It turns out they'd mailed the checks to my winter address in Arizona with my sister's not being put in care of me. I assume her's was returned to RR. Eventually we both received our correct claim amounts. My major question about this whole process is WHY weren't we cut checks for the total claim amount the first time. We never received any explanation from them. And, secondly, why wasn't my sister's check sent directly to her. I hate to think they were trying to not return the total amount to us but it's either that or poor bookkeeping, because the proper amount was pretty clear on the forms I filled out.

Thank you for listening to my comments. In the end we received our accurate claim amount but not without a lot of time and effort on my part. Roxi Anthony

Easily available service

No further contact after purchase of policy on internet through Squaremouth. Squaremouth's online chat assistance to find the right policy/company providing insurance for "a trip within a trip" with RoamRight was most helpful.

No feedback available at this time as a claim was not filed.

Easy way to purchase trip insurance. Wish you could purchase it for an entire year than per trip.

Easy to find a policy and easy to use the on line AP.

Good coverage and rates. Fortunately, we did not have to file a claim. The limited dealings we had were positive. Staff was always courteous and helpful.

About 7 months prior to our trip the tour group company cancelled the trip and we had to choose a different date. I called RoamRight and explained the situation. Customer service was wonderful. We kept the same policy, but changed the dates of the trip. No hassle, no extra charge... I would definitely use RoamRight again!!

Purchasing the insurance was so very easy, unfortunately my husband required emergency surgery the week we were to travel for our 20th wedding anniversary trip.
I wish we had received an email stating our claim was received and in process.
Yesterday, we received the EOB's, however, nothing states how or when the payment will be issued. We do appreciate the insurance, and how quick the claim processed.
We also wish we could have collected the entire cost of our trip, as now we will have to use the Cheap Caribbean credit for our next booking and they not be the best price or booking.
Thank you for your quick service.

Was ill on cruise. Needed Dr care. Have submitted my medical costs to my insurance company. If they pay all of it, then I won't have to file a claim using my travel insurance policy. If they don't cover it, then I'll file with you.