Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Easy to find a policy and easy to use the on line AP.
Mary from MNReview Received: May 7, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your rview, and thank you for choosing us to protect your trip. We hope you keep us in mind when it comes time for your next trip.
“Arch RoamRight policy: EssentialGood coverage and rates. Fortunately, we did not have to file a claim. The limited dealings we had were positive. Staff was always courteous and helpful.
Rocky from ILReview Received: May 6, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are very happy to hear your trip went well and that you had a great experience during the purchase process. We hope you keep us in mind for your next trip.
“Arch RoamRight policy: PreferredAbout 7 months prior to our trip the tour group company cancelled the trip and we had to choose a different date. I called RoamRight and explained the situation. Customer service was wonderful. We kept the same policy, but changed the dates of the trip. No hassle, no extra charge... I would definitely use RoamRight again!!
Amy from FLReview Received: May 6, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear we made your change as easy as possible! We look forward to protecting your next trip!
“Arch RoamRight policy: PreferredPurchasing the insurance was so very easy, unfortunately my husband required emergency surgery the week we were to travel for our 20th wedding anniversary trip.
I wish we had received an email stating our claim was received and in process.
Yesterday, we received the EOB's, however, nothing states how or when the payment will be issued. We do appreciate the insurance, and how quick the claim processed.
We also wish we could have collected the entire cost of our trip, as now we will have to use the Cheap Caribbean credit for our next booking and they not be the best price or booking.
Thank you for your quick service.Jaclyn from MOReview Received: May 5, 2017Was this review helpful?0 out of 1 people found this review helpful“Arch RoamRight policy: PreferredWas ill on cruise. Needed Dr care. Have submitted my medical costs to my insurance company. If they pay all of it, then I won't have to file a claim using my travel insurance policy. If they don't cover it, then I'll file with you.
Sandra from MDReview Received: May 5, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are sorry to hear that you got sick on your trip, but if you need to file a claim with us feel free to contact us at claims@roamright.com, by phone at 855-762-6252, or visit our webpage on how to file a claim -- https://www.roamright.com/claims/how-to-file-a-claim/
“Arch RoamRight policy: EssentialMy husband and I filed a claim regarding our early departure back to Utah due to terrorism that took place in Paris which was our next destination.
We have provided details with expense receipts and are hopeful for our claim to be accepted and processed by Squaremouth.
We are waiting on your decision, Thank you.Jeanne & Douglas Hardy
Jeanne from UTReview Received: May 4, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. If you have any questions about the status of your claim, please feel free to contact the claims department at claims@roamright.com or at 855-762-6252.
“Arch RoamRight policy: Essentialdon from FLReview Received: May 3, 2017Was this review helpful?0 out of 0 people found this review helpfulVery impressed with handling claim without running through hoops and delays.
“Arch RoamRight policy: PreferredThe process is a bit time consuming, but necessary to ensure the desired coverage and options are in place.
Bernard from FLReview Received: April 27, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. It is always important to ensure that our customers have the coverage that best suits their needs, and we try our best to make that process simple and painless. We hope your trip went well, and we look forward to protecting all your future vacations.
“Arch RoamRight policy: EliteSpoke with Roam Right customer service 2 or 3 times to increase coverage amounts as we finalized trip arrangements. They were informative, reassuring, and happily we incurred no additional costs to do small changes in coverage amounts.
Rachel from FLReview Received: April 26, 2017Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are always very happy to hear when our customers have good experiences with our outstanding customer service team. We hope your trip went well, and we look forward to protecting all your future trips.
“Arch RoamRight policy: PreferredVery easy and reliable company!
Edwin from NYReview Received: April 25, 2017Was this review helpful?0 out of 0 people found this review helpful