Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
My husband and I filed a claim regarding our early departure back to Utah due to terrorism that took place in Paris which was our next destination.
We have provided details with expense receipts and are hopeful for our claim to be accepted and processed by Squaremouth.
We are waiting on your decision, Thank you.Jeanne & Douglas Hardy
Jeanne from UTReview Received: May 4, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. If you have any questions about the status of your claim, please feel free to contact the claims department at claims@roamright.com or at 855-762-6252.
“Arch RoamRight policy: Essentialdon from FLReview Received: May 3, 2017Was this review helpful?0 out of 0 people found this review helpfulVery impressed with handling claim without running through hoops and delays.
“Arch RoamRight policy: PreferredThe process is a bit time consuming, but necessary to ensure the desired coverage and options are in place.
Bernard from FLReview Received: April 27, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. It is always important to ensure that our customers have the coverage that best suits their needs, and we try our best to make that process simple and painless. We hope your trip went well, and we look forward to protecting all your future vacations.
“Arch RoamRight policy: EliteSpoke with Roam Right customer service 2 or 3 times to increase coverage amounts as we finalized trip arrangements. They were informative, reassuring, and happily we incurred no additional costs to do small changes in coverage amounts.
Rachel from FLReview Received: April 26, 2017Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are always very happy to hear when our customers have good experiences with our outstanding customer service team. We hope your trip went well, and we look forward to protecting all your future trips.
“Arch RoamRight policy: PreferredVery easy and reliable company!
Edwin from NYReview Received: April 25, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI really like the fact that SquareMouth allowed me to compare a number of travel insurance plans across carriers. I have never purchased travel insurance before and the thought of researching carriers and then requesting quotes was overwhelming. I called a customer service agent to book a plan and that agent was knowledgeable about the product and was able to explain the terms in plain language so that I understood what I was purchasing. I very am pleased with this service.
Ellen from CTReview Received: April 24, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI filed a claim about 6 weeks ago. I had to contact Squaremouth's service of helping me with it because I never heard back from roamright. I received an email last week from Squaremouth stating that roamright has all of the necessary documents and that they are processing the claim. I still haven't heard from roamright since I first filed the claim. This is really taking way too long. I would hesitate using roam right again.
Yair from NJReview Received: April 22, 2017Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 05/24/2017
There was a lot of back and forth with them about required documents. One email said my file was complete and I'd hear from them soon, while weeks later, another email said the file was incomplete. I also used Squaremouth's service that seemed it would help with the process, but they never forwarded to Roam right one of the documents I sent them, which caused further delays. In the end, everything worked out ok, but it was a much more tedious process than I thought necessary.
Response from Arch RoamRightThank you for reaching out. This morning a customer service representative reached out to you obtain additional documentation regarding your claim. If you have any further questions, please feel free to contact your claims examiner or call the claims department at 855-762-6252.
“Arch RoamRight policy: EssentialI tried to file a claim but was told my reason for filing a claim was not covered. I had a panic attack due to claustrophobia after boarding my flight home, and had to get off the plane. Needing to buy a new ticket home the next day and an overnight stay at a hotel cost me $1000. Mental issues are not covered so be forewarned about this. This had never happened to me before, but you would think today that people would realize that physical and mental problems should. Be treated equally.
Linda from NYReview Received: April 22, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. As explained when you spoke to one of our customer service representatives, mental or emotional disorders are not covered unless it causes hospitalization. This is outlined in Exclusion #6 under “Limitations and Exclusions” on page 8 of your Description of Coverage. If you would like further explanation, need another copy of your Description of Coverage, or have any questions, feel free to contact our customer service team at 855-762-6744 or my email at customerservice@roamright.com.
“Arch RoamRight policy: PreferredQuick response to questions and changes. Couldn't be happier.
Jeff from MNReview Received: April 21, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you enjoyed your experience with us, and we hope to have the opportunity to give you the same experience in the near future.
“Arch RoamRight policy: PreferredCustomer service is is very responsive and helpful.
Aer from TXReview Received: April 21, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are very happy to hear that you had a great experience with our excellent customer service team. We look forward to helping you protect your future trips.
Last updated: October 30, 2026