Arch RoamRight Travel Insurance Reviews

I didn't initially notice that this was a secondary insurance policy. I was assured that even though Medicare doesn't provide coverage outside the U.S.A, that after coverage was denied RoamRight coverage would still kick in and cover any claims. Since I don't have any claims I have no way of confirming this. I know my medicare supplemental insurance will not cover anything not first covered by Medicare. If in fact, your insurance would cover outside the U.S. in spite of medicare - it would be very helpful to make it clear in your ads, website, etc. - and would undoubtedly greatly increase your sales. The coverage and price would certainly be a great value.

Regards,
Phil

Easy to deal with and very helpful

Good responsiveness at the beginning of the claim. More to come as the claim is reviewed and processed.

Easy to sign up and reasonable for the coverage

My husband was injured and we were unable to make the trip. I am not real computer savvy so I called Roam Right, hoping to have someone explain the process to me and answer some questions. The first phone call, I got a female, there was a lot of background noise as if there was a party. The person basically blew me off and told me to go to the website. So I did, and eventually I got thru it and figured it out. But it made it much more stressful and I was already stressed from my husbands injury and the impact on our lives. I mailed my packet and got a receipt it was delivered but heard nothing. So I called again. Very nice person said they had received packet and had sent us email. I never got it and it was not in my junk mail. She sent it again. I did not get it. A couple weeks later I called again and was told checks were in the mail. That was true. All is well. But............ the poor communication or almost complete lack of communication caused a lot of concern on my part.
Was it simple, yes. Could it have been less stressful, yes.
I would use them again but I am sure they have lost business over their poor communication.

I would absolutely recommend this insurance carrier. I sent in my paperwork and received an email that it had been received. I received a check for the full amount I had spent in about 2 weeks. Very happy with their promptness.

website not intuitive enough for me to figure out how to buy just the emergency medical insurance part of insurance - had to call for assistance

I called the claims dept. on 3/1/17 to ask some questions about how to fill out the claim form and I spoke to Jamie. She was so friendly and answered my questions so clearly and good-naturedly I hung up with the feeling that I was treated so well. She was awesome.

Your website is not that user friendly. It's kind of confusing to find things. Things aren't where you would expect them to be. I'm no website designer so I can't tell you how to make it better, but it's just not great, that's all.

I had my purse stolen in Hong Kong 2/27/17.
I did lose some expensive items and had to replace my passport, driver's license, credit cards, I-phone, other miscellaneous items and my Honk Kong and China Visa at a very high expense. If I had not replaced the Visa's I wouldn't have been able to continue my group tour that was paid for. There was a police report filed in Hong Kong. My mother has been in the hospital since I returned and I haven't had the time to file the claim, but will call your office on Monday.