Arch RoamRight Travel Insurance Reviews

I would absolutely recommend this insurance carrier. I sent in my paperwork and received an email that it had been received. I received a check for the full amount I had spent in about 2 weeks. Very happy with their promptness.

website not intuitive enough for me to figure out how to buy just the emergency medical insurance part of insurance - had to call for assistance

I called the claims dept. on 3/1/17 to ask some questions about how to fill out the claim form and I spoke to Jamie. She was so friendly and answered my questions so clearly and good-naturedly I hung up with the feeling that I was treated so well. She was awesome.

Your website is not that user friendly. It's kind of confusing to find things. Things aren't where you would expect them to be. I'm no website designer so I can't tell you how to make it better, but it's just not great, that's all.

I had my purse stolen in Hong Kong 2/27/17.
I did lose some expensive items and had to replace my passport, driver's license, credit cards, I-phone, other miscellaneous items and my Honk Kong and China Visa at a very high expense. If I had not replaced the Visa's I wouldn't have been able to continue my group tour that was paid for. There was a police report filed in Hong Kong. My mother has been in the hospital since I returned and I haven't had the time to file the claim, but will call your office on Monday.

on-line instructions a bit difficult to follow, but I liked being able to file via email attachments of documents

overall experience purchasing online was good

Used for a relatively pricey 50 day cruise to Brazil. No problems getting it ordered. Printable cards were a little confusing to access. Email and cards did not match (reversed names/numbers on the two passengers). Phone call to customer service indicated - insurance in force, no problem. Since I never needed to file a claim it's hard to know for sure if that was accurate.

I thought the policies were on the expensive side but wouldn't do this kind of a trip without it.

Great piece of mind

I was able to travel during the high flu season without worrying if I got sick before or during my trip. This meant the world to me and was worth the money I paid.

Weather was also of no concern when it came to maybe needing to stay over night or longer.