Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Easy to urchase, reasonable price. Good customer service
Thank you for your review. We are happy to hear you enjoyed your experience, and we look forward to insuring your next trip.
Called to discuss potential claim re: lost luggage and received polite advice and emailed claim form. Luggage delivered 3 days later/no need for claim. Not sure how things would go if claim was filed, but preliminary experience was positive.
Thank you for your review. We are glad to hear your luggage arrived, and we assure you if you had to follow through with the claim you would have been satisfied with the process.
Customer service is outstanding. I have called several times with questions and have always been impressed with the friendliness and helpfulness of the customer reps I have spoken to.
Thank you for your review. We are happy to hear you had a great experience with our customer service team. We know they are great, but it’s awesome to hear other people say it as well!
Had some questions at purchase time which were answered clearly and completely. Would certainly use this service, suggested by our travel agent, again.
Thank you for your review. We are happy to hear we were able to answer your questions, and we look forward to protecting your future trips.
Although I never needed it, it was good for my own peace of mind to have coverage being in an area where things can and do happen.
Thank you for taking the time to leave a review. We agree – peace of mind is always nice to have when on vacation. We are happy to hear yours went well, and we look forward to insuring your next trip.
I will gladly provide more feedback after I know the outcome of my claim. Our rental car was broken into and a little over $1,000 of hidden electronic equipment and a very expensive rain jacket were stolen. I have provided police report and all supporting documentation. Looking forward to a future review after claim is settled.
Thank you for your review. If you have any questions about the status of your claim or need additional help filing, please feel free to contact our claims department at claims@roamright.ocm or by phone at 855-762-6252.
I have filed for the loss of cell phone ,which I had lost it on 14th February while I was in Bangkok, the claim was filed on my return in Tx. on 3rd of march. and I am waiting for the customer service or an email from the insurance claim.
kirit patel.
The doctor said they were typically able to direct bill travel insurance yet I had to pay cash and file a claim after I got home.
Review Updated: 04/06/2017
The medical doctor in Costa Rica usually can directly bill and be paid by travel insurance yet I had to pay the doctor and file the medical bills when we returned home.
Terrible insurance company. I've gotten no communication unless i reach out. Terrible, terrible business, and the still haven't processed my claim.
Review Updated: 04/03/2017
Better communication and status would have been helpful.
Thank you for your review. Please know that your claim is near the top of our queue and should be processed shortly.
If you have any questions about the status of your claim, please do not hesitate to reach out to our claims department at claims@roamright.com or by phone at 855-762-6252.
Thank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint team will contact you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
I sent in a claim almost a week ago but haven't heard anything back as of yet.
Thank you for your review. Your claim is in our queue and you will be hearing from us shortly.
If you have any questions or want to check on the status of your claim, you can contact our claims department at claims@roamright.com or by phone at (855) 762-6252.