Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    The salesperson was very helpful. I was impressed by how streamlined the process was of i) interview and ii) receiving an email offer.

    Robert from TX
    Review Received: March 24, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we could make travel insurance easy for you. We look forward to insuring your next trip.

    Arch RoamRight policy: Preferred

    The claim was settled for less than the amount claimed, due to lack of receipts. It was a small amount that I didn't have time and desire to fight back which is what happens in most of the insurance claims.

    Art from CA
    Review Received: March 23, 2017
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    6 out of 6 people found this review helpful
    Arch RoamRight policy: Preferred

    jack from CT
    Review Received: March 22, 2017
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    0 out of 0 people found this review helpful

    Excellent response both by phone and on line.

    Arch RoamRight policy: Preferred

    Gregg from NJ
    Review Received: March 21, 2017
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    0 out of 0 people found this review helpful

    My claim was processed very fast, and received a check only a few days after it was complete. It was a very painless procedure!

    Arch RoamRight policy: Active

    RoamRight requires that I submit my claim with my health insurance provider so they can see what, if anything, is covered and presumably pay the difference. I filed the claim with my health insurance last week and I'm waiting for their EoB.

    Cynthia from FL
    Review Received: March 20, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. Since we do not act as your primary health insurance, we require you to submit a claim to your primary insurance first. If you have any questions about filing a claim, you can contact the claims department at claims@RoamRight.com or call 855-762-6252.

    Arch RoamRight policy: Preferred

    Easy to urchase, reasonable price. Good customer service

    Karen from NJ
    Review Received: March 19, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you enjoyed your experience, and we look forward to insuring your next trip.

    Arch RoamRight policy: Preferred

    Called to discuss potential claim re: lost luggage and received polite advice and emailed claim form. Luggage delivered 3 days later/no need for claim. Not sure how things would go if claim was filed, but preliminary experience was positive.

    Susan from NY
    Review Received: March 18, 2017
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    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are glad to hear your luggage arrived, and we assure you if you had to follow through with the claim you would have been satisfied with the process.

    Arch RoamRight policy: Active

    Customer service is outstanding. I have called several times with questions and have always been impressed with the friendliness and helpfulness of the customer reps I have spoken to.

    Walter from MO
    Review Received: March 18, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you had a great experience with our customer service team. We know they are great, but it’s awesome to hear other people say it as well!

    Arch RoamRight policy: Essential

    Had some questions at purchase time which were answered clearly and completely. Would certainly use this service, suggested by our travel agent, again.

    Keng from WA
    Review Received: March 16, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we were able to answer your questions, and we look forward to protecting your future trips.

    Arch RoamRight policy: Preferred

    Although I never needed it, it was good for my own peace of mind to have coverage being in an area where things can and do happen.

    George from IN
    Review Received: March 14, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We agree – peace of mind is always nice to have when on vacation. We are happy to hear yours went well, and we look forward to insuring your next trip.

Last updated: October 30, 2026