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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,955
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1487
  • 4
    442
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    126
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    30
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  • “
    Arch RoamRight policy: Adventure

    I will gladly provide more feedback after I know the outcome of my claim. Our rental car was broken into and a little over $1,000 of hidden electronic equipment and a very expensive rain jacket were stolen. I have provided police report and all supporting documentation. Looking forward to a future review after claim is settled.

    James from WA
    Review Received: March 12, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If you have any questions about the status of your claim or need additional help filing, please feel free to contact our claims department at claims@roamright.ocm or by phone at 855-762-6252.

    “
    Arch RoamRight policy: Elite

    I have filed for the loss of cell phone ,which I had lost it on 14th February while I was in Bangkok, the claim was filed on my return in Tx. on 3rd of march. and I am waiting for the customer service or an email from the insurance claim.

    kirit patel.

    Kirit from TX
    Review Received: March 9, 2017
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    0 out of 1 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    The doctor said they were typically able to direct bill travel insurance yet I had to pay cash and file a claim after I got home.

    JENNA from IN
    Review Received: March 9, 2017
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    1 out of 1 people found this review helpful

    Review Updated: 04/06/2017

    The medical doctor in Costa Rica usually can directly bill and be paid by travel insurance yet I had to pay the doctor and file the medical bills when we returned home.

    “
    Arch RoamRight policy: Preferred

    Terrible insurance company. I've gotten no communication unless i reach out. Terrible, terrible business, and the still haven't processed my claim.

    Wilbur from CA
    Review Received: March 6, 2017
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    0 out of 0 people found this review helpful

    Review Updated: 04/03/2017

    Better communication and status would have been helpful.

    Response from Arch RoamRight

    Thank you for your review. Please know that your claim is near the top of our queue and should be processed shortly.

    If you have any questions about the status of your claim, please do not hesitate to reach out to our claims department at claims@roamright.com or by phone at 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Adventure

    I sent in a claim almost a week ago but haven't heard anything back as of yet.

    MARK from CA
    Review Received: March 6, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. Your claim is in our queue and you will be hearing from us shortly.

    If you have any questions or want to check on the status of your claim, you can contact our claims department at claims@roamright.com or by phone at (855) 762-6252.

    “
    Arch RoamRight policy: Preferred

    Stephanie from CA
    Review Received: March 5, 2017
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    0 out of 0 people found this review helpful

    No problems what-so-ever with filing a claim. Will continue to choose RoamRight.

    “
    Arch RoamRight policy: Preferred

    Will not use RoamRight again as they do not have Port Cancellation coverage. Nationwide (thru insuremytrip) does. Same cruise - friend made claim and got reimbursed for Trip Interruption. When I called customer service, I was told I was not covered, and that they were unaware of anyone having this type of coverage. Obviously they were either not well informed, or not honest. Lesson learned - but want to warn others to look for this clause if a port of call is important to you.

    Diana from GA
    Review Received: March 4, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If the change of port caused you to miss non-refundable activities then you would have been covered under trip interruption as long as the change of port was for a covered reason. However, in your case, the change of port did not cause you to miss non-refundable activities, thus it is not covered under trip interruption.

    If you have any further questions, you can contact the claims department at claims@roamright.com or by phone at (855) 762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team will contact you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Adventure

    A Squaremouth customer service agent, via online chat, answered all my questions about how to make changes to my policy and what time frames need to be met in order to maintain proper coverage. Because of that I felt like I could keep my policy up to date with my latest travel arrangements. I highly recommend Squaremouth for selecting the best travel insurance policy and will certainly be using Squaremouth for my next trip.

    Jonathan from NY
    Review Received: March 4, 2017
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Agent was very clear in explanation and forms were clear and complete. Forms sent immediately by email. Now we are waiting for the M.D.'s form to be returned so we can file the claim.

    JOYCE from NC
    Review Received: March 2, 2017
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    The app doesn't work with Windows phone. It only works with iPhone and android phone.

    Warren from HI
    Review Received: February 21, 2017
    Was this review helpful?
    2 out of 2 people found this review helpful
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Last updated: October 30, 2026