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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,210
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AVG. MONTH
41
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1482
  • 4
    441
  • 3
    125
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    30
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  • “
    Arch RoamRight policy: Preferred

    Margaret from WI
    Review Received: February 7, 2017
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    0 out of 0 people found this review helpful

    Roam Right provided very straight forward directions. I followed them and my claim was processed with no problem, and no back and forth for additional information. I would rate them very highly.

    “
    Arch RoamRight policy: Preferred

    They handled our claim very poorly.

    MS from MD
    Review Received: February 6, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking time to leave a review. We are sorry to hear you found our claims process less than satisfactory, but we must make claim decisions based upon the details of the policy. If you have any further information regarding your claim that you believe would change the resolution, feel free to contact the claims department at claims@roamright.com or 855-762-6252 M-F 8:30AM – 5PM ET.

    Squaremouth

    Thank you for posting a review.

    We apologize for your negative experience with RoamRight.

    A member of our Zero Complaint Team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Essential

    claim is still pending....father in law was hospitalized......no issue should arise with processing this claim, but i've not been paid

    Jennifer from GA
    Review Received: February 5, 2017
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. Please know that your claim is processing as usual. Due to an influx of claims caused by some major weather events we are asking for 4-6 weeks to process claims. Your claim was received just over a week ago.

    If you have any questions about your claim or would like to check on its status, you can contact the claims department at claims@roamright.com or at 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    It was easy to purchase the insurance on your website. I can give 5 stars for the simplicity of your site. The real service could only be judged by how a claim is handled. Thanks.

    Julene from NE
    Review Received: February 1, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to hear that your trip went well and that you didn’t have to file a claim. However, we are confident that you would find our claims process thorough and fair. We hope you keep us in mind when it’s time to plan your next trip!

    “
    Arch RoamRight policy: Essential

    Outstanding.

    Rodney from TX
    Review Received: January 30, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. Don’t forget us when it’s time to plan your next trip.

    “
    Arch RoamRight policy: Preferred

    Felt more secure that we had the right support for this trip. Thanks!

    David from OH
    Review Received: January 30, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are always happy to hear when we can make our customers have peace of mind during their trips. We hope you enjoyed, and we look forward to protecting your next one.

    “
    Arch RoamRight policy: Preferred

    As I increased the cost of my trip, I purchased additional coverage through RoamRight. Everything went smoothly. What I like about the particular RoamRight Preferred policy is that they will pay a claim if the policy holder owns a business and the trip is canceled for business reasons. There are very few NY State travel policies that have this feature.

    Mark from NY
    Review Received: January 29, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you found a RoamRight plan to meet your needs. We hope you keep us in mind when it comes time to book future trips.

    “
    Arch RoamRight policy: Preferred

    On my ski trip to Sunday River, ME I had a minor calf muscle sprain on my first day of skiing. The next day I had to take a rest day and took the opportunity to contact RoamRight to see what my policy would do to assist me if I had to cut my trip short. I was pleasantly surprised to hear that were I to decide to cut my trip short for a non medical reason my RoamRight policy would assist me to get home and pay up to $1500 assist me to do so, all I had to do was present my receipts.
    For a medical evacuation I was covered up to $50,000 and in that case I would have to have a local doctor examine me to ascertain the extent of my injury. The RoamRight representative was very helpful and informative and even opened a case number for me just in cast I decided to file a claim, even though I told the representative I did not intend to file a claim. All in all a pleasant experience, I would recommend RoamRight.
    I skied the rest of the week and had a very nice time.
    John O'Brien

    John from NJ
    Review Received: January 27, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave us a review. First, we are very happy to hear that you had a pleasant experience with our customer service/claims team, and that your injury didn’t keep you from cutting your trip short. We look forward to protecting you during your next ski trip (or any other trip you may be planning)!

    “
    Arch RoamRight policy: Active

    Would recommend to others for the pricing fairness ease of purchasing and knowledgeable customer service.

    Ephraim from NY
    Review Received: January 23, 2017
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    2 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear you enjoyed your RoamRight experience, and we look forward to protecting you on your next trip.

    “
    Arch RoamRight policy: Preferred

    I had occasion to contact Customer Service when the costs of our trip increased and I needed to increase our coverage. They were very efficient and pleasant in accomplishing the task.

    Danna from NH
    Review Received: January 18, 2017
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that you found RoamRight customer service helpful. We look forward to protecting your next trip.

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