Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
Unable to take trip due to medical problem( spiber bite and infection). Claim was paid but I feel it took longer than it should have.
John from KYReview Received: January 17, 2017Was this review helpful?1 out of 1 people found this review helpful“Arch RoamRight policy: PreferredClaim is being processed to early to say good or bad. But will let you know.
Michael from ILReview Received: January 14, 2017Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialI have not filed a claim yet because I am waiting on my primary insurance.
James from WAReview Received: January 14, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are ready whenever you are prepared to file your claim. If you have any questions about how to file your claim, feel free to contact the claims department at claims@roamright.com or by phone at (855) 762-6252.
“Arch RoamRight policy: EssentialI need Claim assistant to contact me since I have not received any communication back from you after initial acknowledgement.
Gajendra from ILReview Received: January 14, 2017Was this review helpful?3 out of 3 people found this review helpfulReview Updated: 02/11/2017
Best Travel claim experience. They are by far the best and hassle free claim.
Response from Arch RoamRightThank you for taking the time to leave a review. Because of an influx of claims resulting from a series of natural disasters, our claims department is asking for 30-45 days to process claims. If you would like to check on the status of your claim, you can contact the claims department by email at claims@roamright.com or by phone at (855) 762-6252.
“Arch RoamRight policy: EssentialWe did not go on the trip. My husband Jerome broke his hip on 12-23-2016. My claim # is **** ********. ***** ********* in claims handling. I have not talked to her. Please have her contact me at ***-***-****. Thank you Joyce Aman
Joyce from WAReview Received: January 13, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for reaching out to us. Our claims department will be reaching out to you shortly.
Please know that you are also able to contact the claims department at claims@roamright.com or by phone (855) 762-6252.“Arch RoamRight policy: EssentialOur claim is currently in your hands and we are waiting for your final review. Thank you for all your assistance.
Alexander from WAReview Received: January 13, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to reach out to us. Due to a series of natural disasters that caused an influx of claims, our claims process time is currently at 30-45 days. Please know that we are working diligently to return to our normal processing time. Also know that you will hear from us every step of the process.
If you have any questions about our claims process or the status of your claim, please feel free to contact our claims department at claims@roamright.com or by phone at (855) 762-6252.“Arch RoamRight policy: PreferredDaniel from WAReview Received: January 12, 2017Was this review helpful?0 out of 0 people found this review helpfulI had a claim of stolen property. Filed claim with RoamRight. Two weeks later, approved and check came 3 days later. The peace of mind knowing it we were covered made a huge difference to the quality of our holiday. Thanks Squaremouth for such a great website!
“Arch RoamRight policy: PreferredIt was very comforting to know that I was covered for my trip and it was well worth it .
Hisashi from CAReview Received: January 11, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are happy to have been your peace of mind while on your trip, and we hope you think of us when planning your next trip.
“Arch RoamRight policy: Essentialslow response from claims
Edward from WAReview Received: January 11, 2017Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review for us. Because of an influx of claims caused by a series of natural disasters our claims resolution time is longer than normal. Please know that under normal conditions our claims process is much quicker, and we are working diligently to return to that state.
We hope you consider us again when searching for travel insurance.“Arch RoamRight policy: PreferredDaniel from COReview Received: January 10, 2017Was this review helpful?1 out of 1 people found this review helpfulThus far, RoamRight is avoiding paying the claim based on language that is not in its contract or EOB.
I was reluctant to buy travel insurance and unfortunately, my fear was justified.