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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,214
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AVG. MONTH
42
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    441
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  • “
    Arch RoamRight policy: Preferred

    I am in the process of gathering my receipts to file a claim.

    samantha from CA
    Review Received: January 9, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. If you have any questions about filing a claim, you can visit our site at http://www.roamright.com/claims/how-to-file-a-claim/, email our claims department at claims@roamright.com, or give them a call at (855) 762-6252.

    “
    Arch RoamRight policy: Preferred

    We are still in the process of filing the claim. So far there has been no problem. Customer service was very helpful in explaining the process and the coverage.

    Patrick from FL
    Review Received: January 7, 2017
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very pleased to hear that our customer service team was helpful during your purchase process. If you have any questions about filing a claim, you can visit our site at http://www.roamright.com/claims/how-to-file-a-claim/, email our claims department at claims@roamright.com, or give them a call at (855) 762-6252.

    “
    Arch RoamRight policy: Essential

    I feel that RoamRight has been giving me the run around. I forwarded everything they asked for and them they asked for a photo copy of my payment. I gave it to them after a week they said that they couldn't read it and to please scan or sent it again. which I did. This is strange to ask for a payment when the cruise line said that I paid in full and they were retuning the tax . which they did. it took them one week to process it. now I called and they said it is still in process as they have had three disaster and are still working on a lot of claims. If that is true they are just staling as money is short because of the pay offs. They could at least tell the people that they don't have enough people or funds to process all claims in a timely manner. If they knew what customer service is they would tell the people that they are running behind and don't wait for the customer to call. I will make sure that when I purchase travel insurance it will not be with RoamRight.

    Bruce from TX
    Review Received: January 6, 2017
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    10 out of 10 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. As of today (January 9, 2017) we still have not received a legible proof of payment from you regarding your trip interruption claim. The images you sent us after we first alerted you to their illegibility were identical to the original images and also illegible. For your convenience, please note that we accept documentation via email, fax, as well as traditional, physical mail. Documentation such as proof of purchase is required in order for us to thoroughly and accurately process claims.

    As you noted in your review and as mentioned when you contacted the claims department shortly after filing your claim, an influx of claims caused by a series of natural disasters have stretched the claims resolution times to 30 to 45 days. We are actively working toward returning to our normal claims resolution time.

    Additionally, we adamantly condemn the notion that we are “stalling” to resolve your claim because of financial restraints. Our underwriter, Arch Insurance Company, holds an A+ rating with the Better Business Bureau as well as an A+ financial rating with the A.M. Best Company.

    Our standing as the highest-rated insurance provider on Squaremouth as well as our 11 consecutive months as the site’s top travel insurance provider speaks to the ethics and standards of our claims review process.

    If you have any further questions about your claim or your proof of payment, please feel free to contact our claims department at 855-762-6252 or at claims@roamright.com.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you to discuss further.

    Please contact us at 800-240-0369 if you have any questions, we are delighted to help.

    “
    Arch RoamRight policy: Essential

    Good experience - we didn't have to use the policy!

    Marvin from CA
    Review Received: January 3, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear your trip went well, and we hope we can protect you again in the future.

    “
    Arch RoamRight policy: Essential

    Easy to deal with and very comforting for not a lot of money.

    Sherman from NY
    Review Received: January 1, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy we could be that peace of mind while on your trip. We look forward to protecting you again soon.

    “
    Arch RoamRight policy: Preferred

    Great experience. But didn't have to use the insurance.

    Jeffrey from FL
    Review Received: January 1, 2017
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well and we look forward to insuring your next one.

    “
    Arch RoamRight policy: Preferred

    Excellent service! I spoke to a customer rep when I was figuring out coverage and the rep was extremely helpful. Also, there was an incident in the country that I traveled. I received an email from Square mouth with a contact number if I were to need any help. I was very impressed with your service. I would definitely use your service again. Thank you!

    Cindy from NY
    Review Received: December 31, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that you had an enjoyable experience with our customer service team, and that you were safe after the incident in your destination country. We hope we can protect your next trip.

    “
    Arch RoamRight policy: Preferred

    jon from WA
    Review Received: December 30, 2016
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    7 out of 8 people found this review helpful

    I mailed claims to RR and rec'd e-mail from them that claims were rec'd on Jan 3, 2017. I included copies fof the bills rom the ship's doctor on ship letterhead (Azamara Journey) with amount paid and date of servide. I called RR to see if they needed anything else and whe I could expect the claims to complete. I was told they had everything and it would take about 3 weeks. On Jan.21 I e-mailed RR for status. On Jan 23 RR answered with e-mail and stated the claims were being processed b ut now they wanted a copy of the cruise itinerasry before they compleded the claims. I immediately responded with the ininerary to RR. On ues. Jan 24 I recieved email from RR that one of the claims had completed. On Wed. Jan 25 I emailed RR (along with another copy of itinerary) asking why the other claim was still open.On Thu Jan 26 RR responded saying they could now process the claim with the "additional" information.
    Shortly after ( still Thu, Jan 26) RR sent another email saying the 2nd claim was now completed. As of Jan.27 we are waiting for the claim checks to arrive in the mail.
    RR should have stated on Jan.3 that they needed an itinerary to process the claim, not saying so at the end of the process and only when I asked about status.
    Other than this I am satisfied with RR's coverage s and pricing and will use them again on my next trip

    “
    Arch RoamRight policy: Preferred

    Good customer service. Good policy with very good features.
    I will buy a policy from them again for our next adventure.

    Thomas from FL
    Review Received: December 27, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We look forward to insuring your next trip.

    “
    Arch RoamRight policy: Essential

    I have only good things to say about RoamRight and expect this to continue throughout the resolution of my claim..

    Joseph from NJ
    Review Received: December 17, 2016
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    1 out of 2 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear you have had an enjoyable experience thus far, and know that we are working diligently to accurately and thoroughly review your claim. If you have any questions or simply would like to check on the status of your claim, feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.

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