Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Essential
Easy to deal with and very comforting for not a lot of money.
Sherman from NYReview Received: January 1, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are happy we could be that peace of mind while on your trip. We look forward to protecting you again soon.
“Arch RoamRight policy: PreferredGreat experience. But didn't have to use the insurance.
Jeffrey from FLReview Received: January 1, 2017Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well and we look forward to insuring your next one.
“Arch RoamRight policy: PreferredExcellent service! I spoke to a customer rep when I was figuring out coverage and the rep was extremely helpful. Also, there was an incident in the country that I traveled. I received an email from Square mouth with a contact number if I were to need any help. I was very impressed with your service. I would definitely use your service again. Thank you!
Cindy from NYReview Received: December 31, 2016Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear that you had an enjoyable experience with our customer service team, and that you were safe after the incident in your destination country. We hope we can protect your next trip.
“Arch RoamRight policy: Preferredjon from WAReview Received: December 30, 2016Was this review helpful?7 out of 8 people found this review helpfulI mailed claims to RR and rec'd e-mail from them that claims were rec'd on Jan 3, 2017. I included copies fof the bills rom the ship's doctor on ship letterhead (Azamara Journey) with amount paid and date of servide. I called RR to see if they needed anything else and whe I could expect the claims to complete. I was told they had everything and it would take about 3 weeks. On Jan.21 I e-mailed RR for status. On Jan 23 RR answered with e-mail and stated the claims were being processed b ut now they wanted a copy of the cruise itinerasry before they compleded the claims. I immediately responded with the ininerary to RR. On ues. Jan 24 I recieved email from RR that one of the claims had completed. On Wed. Jan 25 I emailed RR (along with another copy of itinerary) asking why the other claim was still open.On Thu Jan 26 RR responded saying they could now process the claim with the "additional" information.
Shortly after ( still Thu, Jan 26) RR sent another email saying the 2nd claim was now completed. As of Jan.27 we are waiting for the claim checks to arrive in the mail.
RR should have stated on Jan.3 that they needed an itinerary to process the claim, not saying so at the end of the process and only when I asked about status.
Other than this I am satisfied with RR's coverage s and pricing and will use them again on my next trip“Arch RoamRight policy: PreferredGood customer service. Good policy with very good features.
I will buy a policy from them again for our next adventure.Thomas from FLReview Received: December 27, 2016Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We look forward to insuring your next trip.
“Arch RoamRight policy: EssentialI have only good things to say about RoamRight and expect this to continue throughout the resolution of my claim..
Joseph from NJReview Received: December 17, 2016Was this review helpful?1 out of 2 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are happy to hear you have had an enjoyable experience thus far, and know that we are working diligently to accurately and thoroughly review your claim. If you have any questions or simply would like to check on the status of your claim, feel free to contact our claims department at claims@roamright.com or at (855) 762-6252.
“Arch RoamRight policy: PreferredSo far my experience has been great. I do need to file a claim so I will see how that goes next.
Jenny from NJReview Received: December 10, 2016Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for leaving a review for us. We are happy to hear that you have had an enjoyable experience thus far, and we hope to continue that throughout the claims experience.
If you need any assistance filing your claim you can visit http://www.roamright.com/claims/how-to-file-a-claim/, or contact our claims team at (855) 762-6252 or at claims@roamright.com.“Arch RoamRight policy: PreferredJohn from WIReview Received: December 8, 2016Was this review helpful?1 out of 1 people found this review helpfulSubmitted claim and got prompt E-mail confirming it was received.. No response when we inquired by E-mail after claim had not been reviewed in over a month. When called they indicated claim was next up for review and it was reviewed and approved that day and paid within a week. Squaremouth had called them the same day so I suspect that helped the process.
SquaremouthThank you for posting a review.
We apologize for your negative experience with RoamRight.
A member of our Zero Complaint team contacted you to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Arch RoamRight policy: PreferredI filed a small ($265) claim for Cancellation for any reason clause. I filed at the end of October. I called to check on it a few weeks ago, and was told claims were backed up due to the volume of hurricane claims. They stated they expected to get to my claim in about a week. Two weeks have passed since that conversation.
I plan to nudge them in about a week.
Ernie from ORReview Received: December 7, 2016Was this review helpful?1 out of 1 people found this review helpfulReview Updated: 01/04/2017
I filed claim in Oct and didn't get a check until December. Took longer than expected. The claims staff was helpful and professional.
Response from Arch RoamRightThank you for taking the time to leave a review. As you mentioned, our claims team is a little backed up after the hurricane. I just checked on the status of your claim and it should be reviewed shortly. Thank you for your patience.
“Arch RoamRight policy: PreferredI found the information clear and complete.
Michael from MIReview Received: December 7, 2016Was this review helpful?0 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope we can protect you on future trips.
Last updated: October 31, 2026