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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,214
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AVG. MONTH
42
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
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    30
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  • “
    Arch RoamRight policy: Preferred

    So far my experience has been great. I do need to file a claim so I will see how that goes next.

    Jenny from NJ
    Review Received: December 10, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review for us. We are happy to hear that you have had an enjoyable experience thus far, and we hope to continue that throughout the claims experience.

    If you need any assistance filing your claim you can visit http://www.roamright.com/claims/how-to-file-a-claim/, or contact our claims team at (855) 762-6252 or at claims@roamright.com.

    “
    Arch RoamRight policy: Preferred

    John from WI
    Review Received: December 8, 2016
    Was this review helpful?
    1 out of 1 people found this review helpful

    Submitted claim and got prompt E-mail confirming it was received.. No response when we inquired by E-mail after claim had not been reviewed in over a month. When called they indicated claim was next up for review and it was reviewed and approved that day and paid within a week. Squaremouth had called them the same day so I suspect that helped the process.

    Squaremouth

    Thank you for posting a review.

    We apologize for your negative experience with RoamRight.

    A member of our Zero Complaint team contacted you to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Preferred

    I filed a small ($265) claim for Cancellation for any reason clause. I filed at the end of October. I called to check on it a few weeks ago, and was told claims were backed up due to the volume of hurricane claims. They stated they expected to get to my claim in about a week. Two weeks have passed since that conversation.

    I plan to nudge them in about a week.

    Ernie from OR
    Review Received: December 7, 2016
    Was this review helpful?
    1 out of 1 people found this review helpful

    Review Updated: 01/04/2017

    I filed claim in Oct and didn't get a check until December. Took longer than expected. The claims staff was helpful and professional.

    Response from Arch RoamRight

    Thank you for taking the time to leave a review. As you mentioned, our claims team is a little backed up after the hurricane. I just checked on the status of your claim and it should be reviewed shortly. Thank you for your patience.

    “
    Arch RoamRight policy: Preferred

    I found the information clear and complete.

    Michael from MI
    Review Received: December 7, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we were able to make travel insurance easy for you. We hope we can protect you on future trips.

    “
    Arch RoamRight policy: Preferred

    I'll let you know as soon as the claim process takes place in a week or so! Thank you! Day Lynn

    Day Lynn from CO
    Review Received: December 4, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We just want to also thank you for being patient as we review your claim. We pride ourselves on great service, and that includes providing thorough and fair claims examination.

    “
    Arch RoamRight policy: Essential

    Customer service was knowledgeable, courteous, professional and exceeded expectations. Will not hesitate to use this company again!

    Mrs. Mac from PA
    Review Received: December 3, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review and for your kind words. We are very happy to hear you had a great experience with our customer service team, and we look forward to giving you that same service when you book your next trip.

    “
    Arch RoamRight policy: Preferred

    To early to rate them since they are first working on my claim

    Jerome from MO
    Review Received: December 3, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We also want to thank you for your patience as we review your claim. Customer experience is our top priority, and that includes thorough and accurate review of all claims.

    If you need to check on the status of your claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762 6252.

    “
    Arch RoamRight policy: Active

    First time purchasing trip insurance. Process was smooth and easy to understand. When I had to add additional coverage, the process was quick and painless.
    I had no need to file a claim since our trip went off without a hitch.
    I will use the service again when I need trip insurance.

    Tamara from CA
    Review Received: December 3, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that your trip went well! We are also very happy to hear from our first-time buyers of trip insurance. It was our pleasure to make this experience as easy as possible for you, and we look forward to covering you on your next trip.

    “
    Arch RoamRight policy: Preferred

    I found it easy to reach you and appreciated the return call.

    Damber from MA
    Review Received: December 2, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If you need to protect another trip, you know how to reach us!

    “
    Arch RoamRight policy: Preferred

    Our trip was interrupted due to a death in the family. I have not begun the paperwork yet. Will let you know how it works our for the group.

    Cheryl from NY
    Review Received: November 30, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. Please know that if you need any help filing your claim we are here for you.

    You can read more about our claim-filing process at http://www.roamright.com/claims/how-to-file-a-claim/. You can also contact our claims department directly at 855-762-6252 or at claims@roamright.com.

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