Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
we are still waiting for information on the claim submitted
Thank you for reaching out to us about your claim. Due to increased claims activities in the wake of Hurricane Matthew, we are asking for 30 days to thoroughly and accurately review all claims.
From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.
If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.
Thank you for posting a review of RoamRight.
We apologize for your negative experience.
A member of our Zero Complaint team contacted you today to discuss this further.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
We didn't take our cruise vacation due to medical circumstances! We contacted RoamRight and have sent in all the necessary forms and required paperwork and have not heard anything from them since we sent in the forms except an email stating that they received our claim and were reviewing it on October 31, 2016.
Reference claim number ***********
Claim administrator: ******* *******
I called twice and was put on hold and then told our claim wasn't even reviewed after being received over 1 month prior, due to the high volume of hurricane claims and then put on hold again and disconnected. The second time I called I was disconnected immediately without even an operator answering the call. I am very disappointed with our treatment to say the least.
I really would like some assistance with this claim.
Our access code is ******
Margaret *******
*****************
************
Review Updated: 12/29/2016
Our claim was processed and a check was sent without any hassle. We were very satisfied with the way it was handled.
Thank you for taking the time to reach out to us. First, allow us to apologize for the disconnections when you called earlier this month. It seems we were experiencing some technical issues when you called.
As you mentioned, due to increased claims activities, we are asking for 30 days to thoroughly and accurately review all claims in the wake of Hurricane Matthew. From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.
If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.
Very friendly obtained forms easily.
Thank you for taking the time to leave a review. We hope we can insure you again in the future.
Great service. No problems during trip but nice to have peace of mind of expense and health coverage while traveling in a remote area.
Thank you for taking the time to leave a review. We are happy to hear that your trip went well and that we were able to provide you with peace of mind. Hopefully we can do that for many more trips to come.
Kiplingers Magazine mentioned insurance through Squaremouth in its Travel article so I felt confident that it was a reputable site. When I found the RoamRight policy that fit our needs the price was so low I was concerrned . I read every review, checked the BBB and presented many questions to the insurance rep. It passed with flying colors. Fortuneately we did not have a medical need during our trip but I feel confident that it would have been handled very professionally.
Thank you for taking the time to leave a review for us. We admire the diligence you showed in choosing a travel insurance company, and we are very happy to hear that we were your choice! It is great to hear that your trip went well, and we hope that we can insure you on many more trips to come.
trio canceled insurance was not needed i received no refund on the cost for insurance.
While your trip was cancelled, your claim forms did not list any trip-related cancellation expenses. Based on your review, it seems you are seeking a refund on your premium and not filing a claim for trip cancellation insurance.
If this is the case, please call RoamRight customer service at 855-762-6744 or email customerservice@roamright.com for further assistance.
If you do have expenses you would like to submit as part of your trip cancellation claim, a member of our claims department would be happy to assist you. They can be reached at claims@roamright.com or 855-762-6252, Monday – Friday 9:00am – 5:00pm ET.
It was easy to purchase and spelled out your coverage .Also a phone number was provided in case of any problem you might have while on our trip.
Knowing that we had insurance from Roam Right enabled us to have a peace of mind as we left for our dream vacation. We have used and recommended Roam Right before and will continue to do so in the future!! Thanks for making a very important aspect of travel so stress free!! Happy to give a rating of 5 stars!!
Thank you for your very kind review. We are happy to hear that we are able to help make your travels stress-free. We can’t wait to insure your next trip and help you make more great memories!
They were very courteous to me
Thank you for taking the time to leave a review. We hope you will keep us in mind of for your next trip.
The website made it easy to compare plans and pick the one that I thought was best for me. I called customer service while travelling to inquire about my filing a claim and they offered to help me with it but I decided to wait until I returned home to do it.
Thank you for your review. We are happy to hear you found our website useful. If you end up needing any additional help filing your claim, please feel free to reach out to our team. We would be more than happy to help.