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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • “
    Arch RoamRight policy: Preferred

    I'll let you know as soon as the claim process takes place in a week or so! Thank you! Day Lynn

    Day Lynn from CO
    Review Received: December 4, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We just want to also thank you for being patient as we review your claim. We pride ourselves on great service, and that includes providing thorough and fair claims examination.

    “
    Arch RoamRight policy: Essential

    Customer service was knowledgeable, courteous, professional and exceeded expectations. Will not hesitate to use this company again!

    Mrs. Mac from PA
    Review Received: December 3, 2016
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review and for your kind words. We are very happy to hear you had a great experience with our customer service team, and we look forward to giving you that same service when you book your next trip.

    “
    Arch RoamRight policy: Preferred

    To early to rate them since they are first working on my claim

    Jerome from MO
    Review Received: December 3, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We also want to thank you for your patience as we review your claim. Customer experience is our top priority, and that includes thorough and accurate review of all claims.

    If you need to check on the status of your claim, you can contact our claims department at claims@roamright.com, or by phone at 855-762 6252.

    “
    Arch RoamRight policy: Active

    First time purchasing trip insurance. Process was smooth and easy to understand. When I had to add additional coverage, the process was quick and painless.
    I had no need to file a claim since our trip went off without a hitch.
    I will use the service again when I need trip insurance.

    Tamara from CA
    Review Received: December 3, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear that your trip went well! We are also very happy to hear from our first-time buyers of trip insurance. It was our pleasure to make this experience as easy as possible for you, and we look forward to covering you on your next trip.

    “
    Arch RoamRight policy: Preferred

    I found it easy to reach you and appreciated the return call.

    Damber from MA
    Review Received: December 2, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. If you need to protect another trip, you know how to reach us!

    “
    Arch RoamRight policy: Preferred

    Our trip was interrupted due to a death in the family. I have not begun the paperwork yet. Will let you know how it works our for the group.

    Cheryl from NY
    Review Received: November 30, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. Please know that if you need any help filing your claim we are here for you.

    You can read more about our claim-filing process at http://www.roamright.com/claims/how-to-file-a-claim/. You can also contact our claims department directly at 855-762-6252 or at claims@roamright.com.

    “
    Arch RoamRight policy: Essential

    we are still waiting for information on the claim submitted

    philip from WI
    Review Received: November 30, 2016
    Was this review helpful?
    3 out of 4 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us about your claim. Due to increased claims activities in the wake of Hurricane Matthew, we are asking for 30 days to thoroughly and accurately review all claims.

    From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.

    If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you today to discuss this further.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Essential

    We didn't take our cruise vacation due to medical circumstances! We contacted RoamRight and have sent in all the necessary forms and required paperwork and have not heard anything from them since we sent in the forms except an email stating that they received our claim and were reviewing it on October 31, 2016.

    Reference claim number ***********

    Claim administrator: ******* *******

    I called twice and was put on hold and then told our claim wasn't even reviewed after being received over 1 month prior, due to the high volume of hurricane claims and then put on hold again and disconnected. The second time I called I was disconnected immediately without even an operator answering the call. I am very disappointed with our treatment to say the least.

    I really would like some assistance with this claim.

    Our access code is ******

    Margaret *******
    *****************
    ************

    Margaret from NV
    Review Received: November 29, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful

    Review Updated: 12/29/2016

    Our claim was processed and a check was sent without any hassle. We were very satisfied with the way it was handled.

    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. First, allow us to apologize for the disconnections when you called earlier this month. It seems we were experiencing some technical issues when you called.

    As you mentioned, due to increased claims activities, we are asking for 30 days to thoroughly and accurately review all claims in the wake of Hurricane Matthew. From the time you posted your review, a decision has been made on your claim. You should be hearing from us shortly if you have not already.

    If you have any further questions, please feel free to contact us at claims@roamright.com or 855-762-6252.

    “
    Arch RoamRight policy: Preferred

    Very friendly obtained forms easily.

    Laura from WA
    Review Received: November 29, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We hope we can insure you again in the future.

    “
    Arch RoamRight policy: Adventure

    Great service. No problems during trip but nice to have peace of mind of expense and health coverage while traveling in a remote area.

    Leigh from FL
    Review Received: November 26, 2016
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear that your trip went well and that we were able to provide you with peace of mind. Hopefully we can do that for many more trips to come.

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Last updated: October 31, 2026