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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,215
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AVG. MONTH
42
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1482
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    441
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    125
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    30
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  • “
    Arch RoamRight policy: Preferred

    24 hour assistance is false advertising. You hired an I'll equipped answering service to handle non businesses hours calls. This is REPREHENSIBLE!!
    SHAME, SHAME, SHAME. I am a travel writer, and will use every effort to expose this fraud to the public.

    None from WA
    Review Received: November 7, 2016
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    5 out of 6 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. We have reviewed the call recordings of your conversations with our after-hours emergency service team, and we see that you have not filed a claim for your delayed luggage.

    As is standard practice across the insurance industry in regards to baggage claims, the insured must submit receipts and other applicable documentation for review before being reimbursed.

    We understand that you had issues filing a claim online. Our claims department would be more than happy to help you with this process. You can reach them 9am to 5pm ET Monday through Friday at 855-762-6252 or by email at claims@roamright.com.

    Additionally, please note that you do not have to file a claim online. You can download and complete the claims forms sent to you by our after-hours call service and email them to claims@roamright.com. You can even send the forms through the mail to the address on your description of coverage.

    If you have any further questions, please do not hesitate to reach out to our claims department.

    “
    Arch RoamRight policy: Preferred

    Questions were answered promptly . I did not have any claim so I don't know how efficient they are in processing claims

    Joy from CA
    Review Received: November 7, 2016
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    0 out of 1 people found this review helpful
    “
    Arch RoamRight policy: Essential

    It was simple. Felt reassured that if I got sick or injured and couldn't go to Hawaii, after dreaming about it for 30 years, I could file a claim and get some of my money back!

    I didn't get sick or injured and enjoyed every minute!!!

    Lynne from MN
    Review Received: November 2, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very happy to hear that your trip went well and that we are able to help with that a bit. Please don’t forget about us the next time you plan a trip.

    “
    Arch RoamRight policy: Preferred

    The call center for claims was uninformed about specifics of the claim. Other than that, the customer svc was ok.

    James from GA
    Review Received: October 31, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. When calling our claims department, any one of our examiners should be able to respond directly to any question you have about your claim. We would love to get some more information about your communication with us. Could you please send an email to claims@roamright.com with information about when you called, who you spoke to, and what you asked? Once we get that information, we will be glad to immediately address the situation.

    “
    Arch RoamRight policy: Preferred

    Am still waiting for delay documentation from the airlines to accompany our claim. Will review again after claim has been filed and response received from Roam Right.

    Up to this point, have been very pleased with the easy comparison and purchasing features on the Roam Right website, the quick access to help via the emergency line while still in China, and the follow up e-mail with claim forms and information included before we had even returned to the United States.

    Rose from FL
    Review Received: October 31, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We pride ourselves on fair and thorough claims evaluation, so we expect you will be satisfied with that process, as well. If you need anything else from our claims team, feel free to reach out to us either by phone or email.

    “
    Arch RoamRight policy: Essential

    A fair price for a week's insurance, and fortunately, everything went well. Thank you!

    Sandra from FL
    Review Received: October 29, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are very happy to hear everything went well on your trip, and we hope we can help protect the next one.

    “
    Arch RoamRight policy: Preferred

    RoamRight had the appropriate variety of policies at reasonable prices to cover emergency evacuation, if required, for our China vacation excursion. We traveled with our 92 year old father, WWII veteran who purchased his own policy separately. Your policy enabled us to have the security to support him in case of an emergency as well as coverage for us.

    Rick from NC
    Review Received: October 26, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are very happy that we were able to make your trip easier for you as well as your father. Hopefully we can protect the two of you on some more trips!

    “
    Arch RoamRight policy: Preferred

    It was easy to purchase the policy on line. My husband got dehydrated and ended up in a Mexican hospital (a very nice one). We are on Medicare and supplemental insurance and thought neither would pay. Medicare does NOT pay for out of USA medical bills. But our secondary did. After they paid, minus our deductible, we submitted the paperwork to SquareMouth and got our out of pocket money (deductible of secondary insurance minus SM deductible of $50.) The whole process was paperwork, sure, but otherwise painless. We would certainly buy a policy from them again!

    Polly from NM
    Review Received: October 26, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for sharing your great story, and we hope your husband is now feeling better. We were very happy to help you, and we hope when it comes time to plan your next trip, you won’t forget about RoamRight!

    “
    Arch RoamRight policy: Essential

    Thanks

    Betty from TX
    Review Received: October 25, 2016
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    0 out of 2 people found this review helpful
    “
    Arch RoamRight policy: Essential

    Completely satisfied. I gave you a 3 on "experience with RoamRight during your trip" because happily, I didn't need to contact you. It was comforting to know that I was covered if anything happened.

    Robert from FL
    Review Received: October 24, 2016
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    0 out of 1 people found this review helpful
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