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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,215
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AVG. MONTH
42
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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  • “
    Arch RoamRight policy: Preferred

    NO ISSUES.

    BERNARD from FL
    Review Received: October 24, 2016
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    0 out of 2 people found this review helpful
    “
    Arch RoamRight policy: Essential

    About three weeks before my trip was to begin i had emergency surgery that would prevent me from flying for at least three weeks. I contacted RoamRight, cancelled my trip, submitted the paperwork requested, and was very pleased to find a check in the mail about three weeks later for the full amount I requested. I will always purchase RoamRight for my future travels and strongly recommend it to friends and family.

    SHARON from FL
    Review Received: October 22, 2016
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review for us. We are sorry to hear that you had to cancel your trip, but are very happy that we were able to make it a little easier for you. Let us know when you’re ready to take that next trip – we’ll be here for you!

    “
    Arch RoamRight policy: Preferred

    Nocomments

    Richard from MD
    Review Received: October 22, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review for us. We hope we can insure your next trip.

    “
    Arch RoamRight policy: Preferred

    Roam Right insures people over 71! I was happy about that and pleased with phone staff, who were so helpful.

    Nancy from MD
    Review Received: October 17, 2016
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    0 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to hear you had a good experience with our customer service team, and we look forward to insuring your next trip!

    “
    Arch RoamRight policy: Preferred

    To our great disappointment, were unable to make the trip due to a very unexpected medical diagnosis. We filed with Roam Right more than a month in advance of our scheduled departure. There was a request made for additional medical records in mid Sept. (We had submitted the medical form signed by the Cardiac doctor who made the diagnosis.) It is now a month later and we are still waiting to hear back from Roam Right. Currently Roam Right is flooded with new claims because of hurricane Matthew. From the reviews of Roam Right, we had not anticipated the claim would take this long to be resolved.

    Harry from PA
    Review Received: October 17, 2016
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    1 out of 1 people found this review helpful

    Review Updated: 11/17/2016

    We had anticipated a quicker resolution to our claim. The process took 2 1/2 months. Apparently there was a delay due to RoamRight needing additional information from the medical facility and that took more time. Hurricane Matthew also occurred during the time our claim was being processed and that may have been part of the delay. We received the entire amount we claimed and we would use RoamRight again. We did receive prompt responses to our inquiries during the process.

    Response from Arch RoamRight

    Thank you for taking the time to contact us. As you mentioned, there was a request for additional medical records that is currently being processed by the medical facility. As soon as we receive these records from the facility we will be able to proceed with processing your claim.

    If you would like more information on the status of your claim, please feel free to contact your assigned claim examiner, or call the claims department at 855-762-6252.

    Squaremouth

    Thank you for posting a review of RoamRight.

    We apologize for your negative experience.

    A member of our Zero Complaint team contacted you with a claim update.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    “
    Arch RoamRight policy: Preferred

    Michelle from FL
    Review Received: October 14, 2016
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    0 out of 1 people found this review helpful

    I was sent a check for $200 which was very much appreciated since I had to pay for a room and a rental car to get home.

    The only reason I did not rate 5 was during the claim process I felt that RoamRight should have sent me email updates about where they were in the process.

    “
    Arch RoamRight policy: Essential

    Roam Right was responsive and efficient in the claims process. They settled our claim very quickly and to our satisfaction. I was very impressed with them. I will use them again.

    Stephen from IL
    Review Received: October 11, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very happy to hear about your positive experience. We look forward to protecting your next trip.

    “
    Arch RoamRight policy: Preferred

    Squaremouth is just the best way for a consumer to find and purchase travel insurance. Each policy is a little different and Squaremouth allows you to easily compare the policies and choose the travel insurance that bet fits your needs for that particular trip. Depending on where we are traveling sometimes it is the trip interruption that is the more important coverage and some times it medical , lost baggage, etc.

    Ann from CA
    Review Received: October 9, 2016
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    0 out of 0 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Don't buy the insurance

    Jennifer from GA
    Review Received: October 9, 2016
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    0 out of 8 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. We would love to hear more about your experience with us. If you would like, feel free to contact our claims department at 855-762-6252, or by email at claims@roamright.com.

    “
    Arch RoamRight policy: Preferred

    Able to submit claim online. Claim for expenses for being stuck in Los Angeles when people thought someone was shooting at LAX. Filed as soon as I got home. In one week, received my check for amount requested.

    LLP from CA
    Review Received: October 8, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are sorry to hear about your inconvenient travel experience, but we are happy to hear you were covered. Hopefully we can cover your next trip as well.

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