Arch RoamRight Travel Insurance Reviews

added security now days and medical cant be beat glad we didnt need it.

RoamRight emailed the appropriate paperwork prior to my departure and that is the only communication prior to my trip so it isn't possible to rate my experience prior to contacting customer service. However, I had items stolen during my trip and had to contact them to file a claim.

I contacted RoamRight by phone and they emailed me the claim form. They did not inform me at the time that I could have filed online and they did not discuss the time frame or procedure in any length. They also did not tell me what to do if I did not have a receipt so I had to make another call to get more information. I faxed the claim and received an email notice the claim was assigned. I waited 8 days to contact the claims adjuster. I emailed and received the same automated response I got 8 days earlier, which was we have your claim, but no further information was given . I decided to call the adjuster instead and was not allowed to speak to them and was told " it takes 2-3 weeks" and that is standard but your near the top of the list so that's good. It had not even been reviewed or seen by the adjuster so it takes 3 weeks before they even look at the claim. The customer representative was curt and somewhat sarcastic when I informed her that one of the items I was doing without was a cell phone that was stolen. She thought it was ridiculous that I could be living without a cell phone due to the claim with them. Because cell phones cost over $800 I would like to at least be partially reimbursed before I buy a new one. Therefore, I am living without one. Her attitude was not one of wanting to help. Overall, they have not been very informative, helpful, or efficient. I would not recommend them. We will see if they even do what they are supposed to do in the end.

It was easy to enroll, and when I called with a question, even though the person couldn't answer confidently, he directed me to email the correct person and assured me I would get an answer during office hours. Which happened early Monday morning. I'm very happy with my encounter with customer service, and having the insurance gave us peace of mind during the trip.

We were terribly disappointed in not being able to go on our trip at the last minute due to medical reasons. So I was not terribly thrilled with having to go through a bunch of paperwork and hassle about the insurance. But, lo! and behold! It was hassle-free! From downloading the forms to receiving our checks in a timely manner, the process was easy and forthright. We will definitely utilize Roam Right for future trips.

I quickly and easily got connected with a plan provider, pretty much at the last minute due to my procrastination. The plan was inexpensive and know I had it was a big relief and allowed me to enjoy my trip much better!

RosmRight was easy to work with, once I emailed for an access number.

I had to cancel the trip for medical reasons. The claim was promptly processed and approved. I am waiting for the check to arrive in the mail.

It was a great experience, certainly saved me money over the traditional route of getting insurance through the cruiseline, and allowed me the flexibility of choosing specific options that I wanted to add or subtract. I will certainly use it in the future!

Customer Service helped me with an error that I made and worked with the company to correct it. 2 thumbs up!