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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
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    30
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  • “
    Arch RoamRight policy: Preferred

    I quickly and easily got connected with a plan provider, pretty much at the last minute due to my procrastination. The plan was inexpensive and know I had it was a big relief and allowed me to enjoy my trip much better!

    Sandee from WA
    Review Received: August 20, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear we were able to make your trip that much more enjoyable. We look forward to doing the same for your next trip as well.

    “
    Arch RoamRight policy: Essential

    RosmRight was easy to work with, once I emailed for an access number.

    Rene from PA
    Review Received: August 20, 2016
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    1 out of 1 people found this review helpful
    “
    Arch RoamRight policy: Preferred

    Gustavo from VA
    Review Received: August 18, 2016
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    0 out of 1 people found this review helpful

    The company processed my claim without any issues. They took about 4 weeks from submission to receiving a payment. The only area for improvement is that I felt they could have provide more feedback into where in the process the claims was at any given time.

    “
    Arch RoamRight policy: Preferred

    I had to cancel the trip for medical reasons. The claim was promptly processed and approved. I am waiting for the check to arrive in the mail.

    Deb from MI
    Review Received: August 13, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to write a review. We are sorry you had to cancel your trip and hope you'll be able to plan another one in the future. If you have any questions about your claim, please email claims@roamright.com.

    “
    Arch RoamRight policy: Preferred

    It was a great experience, certainly saved me money over the traditional route of getting insurance through the cruiseline, and allowed me the flexibility of choosing specific options that I wanted to add or subtract. I will certainly use it in the future!

    Jeffrey from WA
    Review Received: August 9, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear we were able to help you protect your trip, and we look forward to protecting the next one as well!

    “
    Arch RoamRight policy: Active

    Customer Service helped me with an error that I made and worked with the company to correct it. 2 thumbs up!

    Jeanne from NE
    Review Received: August 9, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are very happy to hear that you were able to see how great our customer service team truly is. We look forward to helping you before your next trip, as well.

    “
    Arch RoamRight policy: Essential

    I and my party had to Cancel the trip due to a medical injury. I and my wife were the only tow that insured by roam Rite. The claim was filed about three weeks ago and more information was submitted last week. Haven't heard back since then.

    Thanks
    John Middendorf

    John from OH
    Review Received: August 8, 2016
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    0 out of 0 people found this review helpful
    Squaremouth

    Thank you for posting a review.

    We apologize for your negative claims experience.

    A member of our Zero Complaint team contacted you to discuss your options if you wish to open a Zero Complaint case.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

    “
    Arch RoamRight policy: Preferred

    i filed a claim on a "delayed luggage" issue. i have yet to hear from the assigned person as to the status of the claim and therefore do not feel qualified to rate RoamRight.

    Lyman from TX
    Review Received: August 8, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for reaching out to us. Your claim was filed only five days ago. Please be aware that from start to finish, in order to insure thorough and full review, our claims process takes about 2-3 weeks. If you have any other questions, please do not hesitate to reach out to our claims department at 855-762-6252 or by email at claims@roamright.com

    “
    Arch RoamRight policy: Essential

    Very easy to obtain the insurance for peace of mind just in case we needed to cancel the trip at the last minute.

    Ed from MA
    Review Received: August 7, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to provide that peace of mind to you during your trip, and we look forward to insuring the next on

    “
    Arch RoamRight policy: Essential

    I was advised to file a claim FIRST with my medical insurance company: Aetna. I intend to mail it tomorrow. After I receive feedback in the mail from Aetna, I will then file with your company.

    marlyn from PA
    Review Received: August 7, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for taking the time to reach out to us. We will be waiting for your claim. If you have any questions when filing your claim, do not hesitate to contact our claims department at 855-762-6252 or by email at claims@roamright.com

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Last updated: October 31, 2026