Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
RoamRight checked in with us after the attack in France to give us information if we needed help. Fortunately, we did not but it was nice to know that they were available and ready to help.
Tamara from VAReview Received: August 1, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are very happy to hear you were safe during those unfortunate events in France. We look forward to insuring your next trip.
“Arch RoamRight policy: PreferredFinding and taking out a trip policy was a breeze. Then when I cancelled, no objections were made. I would use this company's service again in a heartbeat.
Jon from MIReview Received: July 31, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for taking the time to leave a review. We are happy to hear our services were helpful, and we look forward to insuring your next trip.
“Arch RoamRight policy: PreferredThere was a little bit of a mix up initially, but it got straightened out and RoamRight paid the full amount due. It was very quick and the customer service rep couldn't have been nicer. Thank you RoamRight; I will certainly recommend you to family and friends.
Phyllis from CTReview Received: July 30, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: ActiveDo not understand pricing. My daughter got similar insurance in the same time period with your company. She paid less for two people
Mary from MAReview Received: July 30, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. Our pricing is based on a number of factors, including age of travelers and trip cost. So even if your daughter purchased two policies, there is a chance her premium was lower because of the factors mentioned above.
If you have any other questions, please feel free to contact customer service at 855-762-6744 or by email at customerservice@roamright.com.“Arch RoamRight policy: EssentialEverything was easy to understand and having the insurance gave me peace of mind...even though we didn't end up needing it. Money well spent!
Anonymous from OHReview Received: July 30, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for leaving a review. We are happy to hear that your trip went well, and we look forward to insuring the next one!
“Arch RoamRight policy: EssentialSo I have been trying to contact some in the Airline regarding my suitcase being broken. As I sat on the plane I watched from my window as they threw luggage on the ground like it was nothing. Now my suitcase is ruined. The entire inside including the handle is shattered and broken in to many pieces. Can someone please help me?
MICHELLE from WIReview Received: July 29, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightWe are sorry to hear about your luggage. For information on how to file a claim, visit http://www.roamright.com/claims/how-to-file-a-claim/. If you need any assistance during this process, feel free to contact our claims department at 855-762-6252 or by email at claims@roamright.com
SquaremouthThank you for posting a review.
A member of our Zero Complaint team has contact you to discuss details on how to file a claim.
Please contact us at 800-240-0369 if you have any questions, we are happy to help.
“Arch RoamRight policy: PreferredI found the chat service helpful before the trip. We were fortunate not to need to file a claim.
Frances from MDReview Received: July 29, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear your trip went well, and we are glad you found our services helpful. We look forward to insuring your next trip.
“Arch RoamRight policy: EssentialI will purchase again when I travel overseas.
Vivian from FLReview Received: July 28, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you were satisfied with RoamRight, and we look forward to insuring your next trip.
“Arch RoamRight policy: PreferredI will be using them again. Our connection flight home was cancelled and we had to stay overnight in Chicago. I filed a claim and received a check for our hotel in less than 2 weeks. Their customer service was excellent! The initial cost for the policy was much lower than other travel insurances I have used previously.. This was the first time I have filed a claim with a travel insurance company and was impressed with the ease and efficiency of claim filling and reimbursement. I would definitely recommend RoamRight.
Pamela from ILReview Received: July 27, 2016Was this review helpful?1 out of 1 people found this review helpfulResponse from Arch RoamRightThank you for your review! We are sorry to hear about the issues with your flight, but are happy we were able to make it a little better for you. We look forward to insuring your next trip!
“Arch RoamRight policy: EssentialI am satisfied with your program.
FILOMENA from WAReview Received: July 27, 2016Was this review helpful?0 out of 0 people found this review helpfulResponse from Arch RoamRightThank you for your review. We are happy to hear you were satisfied with your travel insurance. We hope we can insure you on your next trip.