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Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

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    1487
  • 4
    442
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    126
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    30
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  • “
    Arch RoamRight policy: Adventure

    Purchased online. When I called Customer Service with additional questions, they answered all of them to my satisfaction. I had no need to file a claim, so cannot comment on the service in that regard.

    Sheryl from CA
    Review Received: August 6, 2016
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    Response from Arch RoamRight

    Thank you for leaving a review. We are very happy to hear you found our customer service team helpful! We look forward to insuring your next trip.

    “
    Arch RoamRight policy: Preferred

    The agents are well informed always happy to help. No question is to small or too big to receive full attention and the agent stays with it until the answers are obtained. Squaremouth is our go-to company for reliable good-value travel insurance.

    Helen Kelly from NY
    Review Received: August 4, 2016
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    “
    Arch RoamRight policy: Essential

    Filing a claim depend on reembursement from my health insurer.

    William from TX
    Review Received: August 3, 2016
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    “
    Arch RoamRight policy: Preferred

    I was very pleased with the navigability of website. also, i engaged a Live Chat to clarify a few details before purchase. it was through, swift and affordable. luckily i did not have to file a claim as my trip went uneventful on that level. i will use the site again when traveling abroad.

    victoria from WA
    Review Received: August 2, 2016
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    “
    Arch RoamRight policy: Active

    We originally purchased a policy for an Alaska cruise, but had to change that for personal reasons. RoamRight made the change very easy and promptly provided us with a refund for the difference in price. Thank you!

    Dean from VA
    Review Received: August 2, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy we were able to make your cancellation and claim process easy for you. Thank you for choosing RoamRight! We look forward to insuring the next trip.

    “
    Arch RoamRight policy: Preferred

    Sadly, 5 days before my departure date I started to have extreme bleeding from my lower lip. It was so bad I went to Urgent care where the MD said it was possibly melanoma , gave me two needles in my lip and stitched it shut. Told me I needed to see an ENT doctor asap. First available was the 20th of July, the day I was booked to fly to SanDiego . Saw him on the 20th. Scheduled for biopsy of my lip and procedure to cauterize and stitch lip. Trying to get paperwork completed for Roam Right but unsuccessful so far catching up with the MD on site that day.

    Rose Ellen from PA
    Review Received: August 2, 2016
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    Review Updated: 08/30/2016

    I decided not to pursue my claim. The Roam Right staff was very good in following up with me.

    Response from Arch RoamRight

    Thank you for your review. You do not need to have the treating physician from your visit to Urgent Care fill out the attending physician statement document. We will accept a document filled out by any treating physician that verifies the need to cancel your trip, including the doctor that performed your biopsy on the 20th. Your claim examiner will be contacting you today to make sure you are aware of all your options for having this document completed.

    If you have any further questions, or do not hear from your claim examiner, please feel free to contact the claims department at 855-762-6252 or by email at claims@roamright.com.

    Squaremouth

    Thank you for posting a review.

    We understand you are in the process of filing a claim.

    A member of our Zero Complaint Team contacted you to discuss the procedures for filing a claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Thank you.

    “
    Arch RoamRight policy: Preferred

    RoamRight checked in with us after the attack in France to give us information if we needed help. Fortunately, we did not but it was nice to know that they were available and ready to help.

    Tamara from VA
    Review Received: August 1, 2016
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are very happy to hear you were safe during those unfortunate events in France. We look forward to insuring your next trip.

    “
    Arch RoamRight policy: Preferred

    Finding and taking out a trip policy was a breeze. Then when I cancelled, no objections were made. I would use this company's service again in a heartbeat.

    Jon from MI
    Review Received: July 31, 2016
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    Response from Arch RoamRight

    Thank you for taking the time to leave a review. We are happy to hear our services were helpful, and we look forward to insuring your next trip.

    “
    Arch RoamRight policy: Preferred

    There was a little bit of a mix up initially, but it got straightened out and RoamRight paid the full amount due. It was very quick and the customer service rep couldn't have been nicer. Thank you RoamRight; I will certainly recommend you to family and friends.

    Phyllis from CT
    Review Received: July 30, 2016
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    “
    Arch RoamRight policy: Active

    Do not understand pricing. My daughter got similar insurance in the same time period with your company. She paid less for two people

    Mary from MA
    Review Received: July 30, 2016
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    Response from Arch RoamRight

    Thank you for your review. Our pricing is based on a number of factors, including age of travelers and trip cost. So even if your daughter purchased two policies, there is a chance her premium was lower because of the factors mentioned above.

    If you have any other questions, please feel free to contact customer service at 855-762-6744 or by email at customerservice@roamright.com.

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Last updated: October 31, 2026