Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
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    30
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  • Arch RoamRight policy: Essential

    Everything was easy to understand and having the insurance gave me peace of mind...even though we didn't end up needing it. Money well spent!

    Anonymous from OH
    Review Received: July 30, 2016
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    Response from Arch RoamRight

    Thank you for leaving a review. We are happy to hear that your trip went well, and we look forward to insuring the next one!

    Arch RoamRight policy: Essential

    So I have been trying to contact some in the Airline regarding my suitcase being broken. As I sat on the plane I watched from my window as they threw luggage on the ground like it was nothing. Now my suitcase is ruined. The entire inside including the handle is shattered and broken in to many pieces. Can someone please help me?

    MICHELLE from WI
    Review Received: July 29, 2016
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    Response from Arch RoamRight

    We are sorry to hear about your luggage. For information on how to file a claim, visit http://www.roamright.com/claims/how-to-file-a-claim/. If you need any assistance during this process, feel free to contact our claims department at 855-762-6252 or by email at claims@roamright.com

    Squaremouth

    Thank you for posting a review.

    A member of our Zero Complaint team has contact you to discuss details on how to file a claim.

    Please contact us at 800-240-0369 if you have any questions, we are happy to help.

    Arch RoamRight policy: Preferred

    I found the chat service helpful before the trip. We were fortunate not to need to file a claim.

    Frances from MD
    Review Received: July 29, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear your trip went well, and we are glad you found our services helpful. We look forward to insuring your next trip.

    Arch RoamRight policy: Essential

    I will purchase again when I travel overseas.

    Vivian from FL
    Review Received: July 28, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with RoamRight, and we look forward to insuring your next trip.

    Arch RoamRight policy: Preferred

    I will be using them again. Our connection flight home was cancelled and we had to stay overnight in Chicago. I filed a claim and received a check for our hotel in less than 2 weeks. Their customer service was excellent! The initial cost for the policy was much lower than other travel insurances I have used previously.. This was the first time I have filed a claim with a travel insurance company and was impressed with the ease and efficiency of claim filling and reimbursement. I would definitely recommend RoamRight.

    Pamela from IL
    Review Received: July 27, 2016
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    1 out of 1 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review! We are sorry to hear about the issues with your flight, but are happy we were able to make it a little better for you. We look forward to insuring your next trip!

    Arch RoamRight policy: Essential

    I am satisfied with your program.

    FILOMENA from WA
    Review Received: July 27, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are happy to hear you were satisfied with your travel insurance. We hope we can insure you on your next trip.

    Arch RoamRight policy: Essential

    it was a confusing experience on the phone. the agents don't seem to know that much about the policies.

    Joanna from VA
    Review Received: July 25, 2016
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    0 out of 1 people found this review helpful
    Arch RoamRight policy: Adventure

    All my friends and I were looking for was coverage for emergency helicopter evac from the mountains for a backpacking trip. I get the fine print. But seriously, if you or really ANY carrier would just offer a product that would simply state that coverage would be adequate, without any guessing or wondering you would take over this albeit niche demand in the insurance market.
    I'm not talking about high risk stuff here. Just a bunch of guys hiking without tech.
    Honestly I'm still only "pretty sure" that this coverage would have gotten me out of the mountains if I had had an injury. Customer service was marginally helpful here as he kindly read word for word what I could read for myself off the internet.
    After poring over many options, I just picked one. Thankfully, none of our group needed to test our luck and see if our policies would have held water.
    Seriously--write a simple policy and market it. People like me will find the clear cut coverage and buy it.

    Josh from WI
    Review Received: July 23, 2016
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    3 out of 4 people found this review helpful
    Arch RoamRight policy: Essential

    Air Canada lost my piece of luggage for 6 days. I contacted RoamRight and they were quick to send me a claim form via e-mail in case my luggage did not show up. Fortunately they located my luggage and I did not have to file a claim.

    Bonnie from PA
    Review Received: July 23, 2016
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    Response from Arch RoamRight

    Thank you for your review. We are sorry to hear about your lost luggage, but are very happy to hear it was ultimately found. We hope you protect your next trip with us!

    Arch RoamRight policy: Preferred

    Even though I was blessed not to have to have used my trip insurance policy purchased through Squaremouth, I had the security of having the policy if I needed it. I did investigate the company beforehand and was quite satisfied with the reviews that I read. I will be purchasing travel insurance from them again soon for my next trip abroad. They provided the coverage I needed along with reasonable prices and easy-to-compare policy tables.

    Carol from LA
    Review Received: July 21, 2016
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    0 out of 0 people found this review helpful
    Response from Arch RoamRight

    Thank you for your review! We are happy to hear your trip went well. We are also very happy to hear we were able to make it easy for you to find the right plan that fit your needs. We look forward to insuring that trip abroad, as well!

Last updated: October 31, 2026