Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Always recommend squaremouth.
Good information for the traveler.
We planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.
I had to make some last minute corrections in the term of the policy (my daughter did not give me the correct dates) and customer service made happen smoothly.
Customer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.
Policy information was clear and straight forward. Covered all needed items at a reasonable rate. I was uncertain on a couple items and called customer service. They were very helpful and knowledgeable. They asked questions to determine what our need was and then recommended several options. Will definitely use this service again.
Very pleased with accessibility, though the after hours service (perhaps overseas?) was less helpful than the daytime staffers. Overall I felt confident that I would not be stranded without assistance at any time, which was very helpful given the multiple plane connections involved in my travel. For this reason I would highly recommend Roam Right.
felt it was too expensive
Spoke to two different customer service agents to insure I would be covered if I cancelled my trip. They both gave me the same answer, which is very good!
Both were very pleasant and helpful. I'll see what happens when the claim is filed.
Review Updated: 07/19/2016
My claim was submitted with my traveling companion because she had to cancel for medical reasons. We were very careful to dot all our "i's" and cross all our "t's", we thought. Initially the claim was denied, but when my friend called them and clarified as to why it should be covered, the claim was escalated to a supervisor. In less than 24 hours the claim was approved and we received our checks 3 business days later.
I had been prepared to 'do battle' and getting Square Mouth involved, if necessary. I was very pleased with the speed Roam Right resolved the claim.
Also, every representative that I spoke to was very pleasant and helpful.
Thank you for your review. We are very happy to hear you had a positive experience with our customer service representatives. We look forward to insuring your next trip.
I have no complaints. I have already signed up with Roamright again for a trip in Jan. 2017