Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,310
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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  • Arch RoamRight policy: Elite

    Always recommend squaremouth.

    Suzan from AZ
    Review Received: June 29, 2016
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    Arch RoamRight policy: Preferred

    Good information for the traveler.

    Robert from DE
    Review Received: June 29, 2016
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    Arch RoamRight policy: Preferred

    We planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.

    Danna from NH
    Review Received: June 28, 2016
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    Arch RoamRight policy: Preferred

    I had to make some last minute corrections in the term of the policy (my daughter did not give me the correct dates) and customer service made happen smoothly.

    Andrew from IA
    Review Received: June 25, 2016
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    Arch RoamRight policy: Preferred

    Customer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.

    Tiffany from WA
    Review Received: June 25, 2016
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    Arch RoamRight policy: Preferred

    Policy information was clear and straight forward. Covered all needed items at a reasonable rate. I was uncertain on a couple items and called customer service. They were very helpful and knowledgeable. They asked questions to determine what our need was and then recommended several options. Will definitely use this service again.

    Ervin from AZ
    Review Received: June 25, 2016
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    Arch RoamRight policy: Essential

    Very pleased with accessibility, though the after hours service (perhaps overseas?) was less helpful than the daytime staffers. Overall I felt confident that I would not be stranded without assistance at any time, which was very helpful given the multiple plane connections involved in my travel. For this reason I would highly recommend Roam Right.

    Jill from SC
    Review Received: June 23, 2016
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    Arch RoamRight policy: Essential

    felt it was too expensive

    Louise from NY
    Review Received: June 22, 2016
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    Arch RoamRight policy: Preferred

    Spoke to two different customer service agents to insure I would be covered if I cancelled my trip. They both gave me the same answer, which is very good!

    Both were very pleasant and helpful. I'll see what happens when the claim is filed.

    Linda from DE
    Review Received: June 21, 2016
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    Review Updated: 07/19/2016

    My claim was submitted with my traveling companion because she had to cancel for medical reasons. We were very careful to dot all our "i's" and cross all our "t's", we thought. Initially the claim was denied, but when my friend called them and clarified as to why it should be covered, the claim was escalated to a supervisor. In less than 24 hours the claim was approved and we received our checks 3 business days later.

    I had been prepared to 'do battle' and getting Square Mouth involved, if necessary. I was very pleased with the speed Roam Right resolved the claim.

    Also, every representative that I spoke to was very pleasant and helpful.

    Response from Arch RoamRight

    Thank you for your review. We are very happy to hear you had a positive experience with our customer service representatives. We look forward to insuring your next trip.

    Arch RoamRight policy: Essential

    I have no complaints. I have already signed up with Roamright again for a trip in Jan. 2017

    Claygirl from ID
    Review Received: June 20, 2016
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