Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,171
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,171 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1487
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    Excellent experience dealing with Roam Right.

    Lisa from KY
    Review Received: July 5, 2016
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    Arch RoamRight policy: Preferred

    Squaremouth was recommended to us by a friend. We were very pleased with the customer service from Roam Right.

    Paul from OR
    Review Received: July 5, 2016
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    Arch RoamRight policy: Active

    Talked with Customer Service long before the trip to modify some details -- travel dates, number of people -- nothing major. Was taken care of quickly on the phone with email confirmation. Thankfully no problems on the trip, so no need for further interaction.

    Kristin from WA
    Review Received: July 5, 2016
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    Arch RoamRight policy: Preferred

    Our connecting flight from Denver to Honolulu was cancelled on June 19, 2016. I called RoamRight on the same day and informed the Agent of our predicament. She was very accommodating and sent us the link on where to file the necessary claim forms. It was the highlight of an otherwise dreary day!

    Angie from MD
    Review Received: July 3, 2016
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    1 out of 2 people found this review helpful
    Arch RoamRight policy: Essential

    This, I think, is my third usage of Squaremouth. When I had a question last time, it was easily resolved even though it took long time to get somebody to answer the phone. She was pleasant and easy to speak.

    Nesrin from PA
    Review Received: July 3, 2016
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    Arch RoamRight policy: Essential

    Spoke on phone. They emailed the claim forms. In process of gathering all required info to submit.to RoamRight.

    Walter from FL
    Review Received: July 1, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    Always recommend squaremouth.

    Suzan from AZ
    Review Received: June 29, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Good information for the traveler.

    Robert from DE
    Review Received: June 29, 2016
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    Arch RoamRight policy: Preferred

    We planned this particular trip a year in advance. This meant that after my initial purchase of insurance from RoamRight there were three additional costs I needed to add to the policy as the plans evolved. My contacts with Customer Service were pleasant and efficient. Even though travel insurance is costly, it's always good to have completed a trip NOT having to file a claim.

    Danna from NH
    Review Received: June 28, 2016
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    Arch RoamRight policy: Preferred

    I had to make some last minute corrections in the term of the policy (my daughter did not give me the correct dates) and customer service made happen smoothly.

    Andrew from IA
    Review Received: June 25, 2016
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Last updated: October 31, 2026