Arch RoamRight Travel Insurance Reviews
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Overview
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
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“Arch RoamRight policy: Preferred
Customer service was really helpful when I called to explain about our much-delayed baggage. I am still waiting the results of filing my claim.
Tiffany from WAReview Received: June 25, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredPolicy information was clear and straight forward. Covered all needed items at a reasonable rate. I was uncertain on a couple items and called customer service. They were very helpful and knowledgeable. They asked questions to determine what our need was and then recommended several options. Will definitely use this service again.
Ervin from AZReview Received: June 25, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: EssentialVery pleased with accessibility, though the after hours service (perhaps overseas?) was less helpful than the daytime staffers. Overall I felt confident that I would not be stranded without assistance at any time, which was very helpful given the multiple plane connections involved in my travel. For this reason I would highly recommend Roam Right.
Jill from SCReview Received: June 23, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: Essentialfelt it was too expensive
Louise from NYReview Received: June 22, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredSpoke to two different customer service agents to insure I would be covered if I cancelled my trip. They both gave me the same answer, which is very good!
Both were very pleasant and helpful. I'll see what happens when the claim is filed.
Linda from DEReview Received: June 21, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 07/19/2016
My claim was submitted with my traveling companion because she had to cancel for medical reasons. We were very careful to dot all our "i's" and cross all our "t's", we thought. Initially the claim was denied, but when my friend called them and clarified as to why it should be covered, the claim was escalated to a supervisor. In less than 24 hours the claim was approved and we received our checks 3 business days later.
I had been prepared to 'do battle' and getting Square Mouth involved, if necessary. I was very pleased with the speed Roam Right resolved the claim.
Also, every representative that I spoke to was very pleasant and helpful.
Response from Arch RoamRightThank you for your review. We are very happy to hear you had a positive experience with our customer service representatives. We look forward to insuring your next trip.
“Arch RoamRight policy: EssentialI have no complaints. I have already signed up with Roamright again for a trip in Jan. 2017
Claygirl from IDReview Received: June 20, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: AdventureI have not filed a claim. I did not see a Dr. during my travels; however, I did contact some kind of stomach bug and went to my Dr. when I got home. She ran several tests to determine if I had gotten a parasite or something else detectable. Still having some slight stomach issues, but not as severe.
Are these tests and Dr. visit after I returned covered on this policy?
Barbara from FLReview Received: June 20, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredWe were very pleased with our RoamRight experience. Your customer service reps were very helpful and efficient. We felt that the policy was affordable and was tailored to suit our needs. I would certainly share my positive experience with others in need of travel insurance and recommend you to them.
Diana from NYReview Received: June 20, 2016Was this review helpful?0 out of 0 people found this review helpful“Arch RoamRight policy: PreferredI just filed a claim for a damaged suitcase (bag). The Customer Services person I talked with was knowledgeable and helpful. She forward me a claim form and I submitted it this week. Hopefully will have a successful result.
James from CAReview Received: June 19, 2016Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 07/17/2016
The claim was handled well.
Response from Arch RoamRightThank you for leaving a review. We are sorry to hear about your bags, but are very happy to hear our customer service rep was as awesome as we know them to be! We look forward to insuring your next trip!
“Arch RoamRight policy: PreferredHope I never need it but the insurance gives me peace of mind.
Donna from COReview Received: June 19, 2016Was this review helpful?0 out of 0 people found this review helpful
Last updated: October 31, 2026