Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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    51
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  • Arch RoamRight policy: Preferred

    Highly recommended! Filed a trip delay claim after an international flight was cancelled and RoamRight reimbursed us promptly and completely for our new last-minute flight and all other expenses we incurred. Claim process was easy and was completed entirely online.

    Sharon from CA
    Review Received: April 18, 2016
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    32 out of 32 people found this review helpful
    Arch RoamRight policy: Preferred

    Unfortunately my wife was diagnosed with cancer before the trip and we had to cancel due to her condition. We were able to get all but the deposit back from the Disney Cruise Line as that is there policy because it was past the cancellation date. I contacted Roam Right claim service and with a verification letter from her physician and the proper claim form the claim was approved and processed within several days. We received the payment from roam right for the deposit amount we had given Disney within 10 days. Easy to do business with, Iam extremely happy with Roam Right.

    DAVID from IL
    Review Received: April 17, 2016
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    29 out of 31 people found this review helpful
    Arch RoamRight policy: Preferred

    I began feeling ill on a Friday.....I was to leave for Miami and then Cuba the following Tuesday. I saw my doctor on Monday and she advised me not to travel. I called my travel company and then at some point filled out the claim info for RoamRight. I don't remember the timing of all of that as I was not well. A week or so later, I emailed my claim rep to do a follow up. I was advised that the claim had been approved and a check was in the mail. RoamRight was very professional and timely in their response. I will definitely recommend them to all friends and family.

    Lainey from CA
    Review Received: April 16, 2016
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    32 out of 32 people found this review helpful
    Arch RoamRight policy: Preferred

    My interaction is not complete with Roam Right yet. To date my experience with Roam Right has been good. They quickly responded to my email and also sent an email letting me know they had received my claim. Once the claim process is completed I will be able to give a better and more complete review.

    Michael from NC
    Review Received: April 14, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Thus far, interactions with RoamRight have been entirely online. I have submitted all paperwork and am waiting for a determination of the claim. I am a bit surprised that I haven't been contacted by a live person, but I have received periodic e-mails from costumer service so I am being patient.

    Andrew from SC
    Review Received: April 11, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    The trip was cancelled. My son was diagnosed with cancer a few days after I bought the insurance. He did have surgery before I bought the insurance and RoamRight denied the claim on that basis.

    Stephen from IN
    Review Received: April 10, 2016
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    16 out of 18 people found this review helpful
    Arch RoamRight policy: Preferred

    The experience was great. Would use this company again

    Marla from CO
    Review Received: April 9, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I like the ease of buying the policy online. Questions were answered promptly. I Lao like having access and being able to print the policy anytime I need.

    Lynette from CA
    Review Received: April 9, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Very helpful so far. Will see how it goes after claim received.

    Brian from NY
    Review Received: April 9, 2016
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    RoamRight was good. Staff was knowledgeable, the policy had coverage for a business owner in the event the business owner had to cancel for work related reasons. This feature is not widely available.

    Mark from Muttontown from NY
    Review Received: April 9, 2016
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    0 out of 0 people found this review helpful

Last updated: October 31, 2026