Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,312
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    The experience was great. Would use this company again

    Marla from CO
    Review Received: April 9, 2016
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    Arch RoamRight policy: Preferred

    I like the ease of buying the policy online. Questions were answered promptly. I Lao like having access and being able to print the policy anytime I need.

    Lynette from CA
    Review Received: April 9, 2016
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    Arch RoamRight policy: Essential

    Very helpful so far. Will see how it goes after claim received.

    Brian from NY
    Review Received: April 9, 2016
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    Arch RoamRight policy: Preferred

    RoamRight was good. Staff was knowledgeable, the policy had coverage for a business owner in the event the business owner had to cancel for work related reasons. This feature is not widely available.

    Mark from Muttontown from NY
    Review Received: April 9, 2016
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    Arch RoamRight policy: Essential

    When we were stuck in the airport with our flight cancelled, i phoned RoamRight and they were very helpful in explaining all my options.

    Pauline from MD
    Review Received: April 7, 2016
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    Arch RoamRight policy: Preferred

    Did not need so use, so all good. I was scared of Zika so wanted coverage.

    Margie from NV
    Review Received: April 3, 2016
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    Arch RoamRight policy: Preferred

    My daughter suffered an injury cancelling our travel plans. The claim was handled within a,week. I received rapid reimbursement. Great service!

    Julia from ID
    Review Received: April 3, 2016
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    Arch RoamRight policy: Preferred

    I found the price for the insurance reasonable for what I wanted to cover in case of emergency during my India trip.
    Squaremouth and RoamRight representatives were very helpful answering my questions. I found comments from other travelers very helpful toward my decision to buy this travel insurance. I'm glad that I didn't need to use the insurance, BUT, I felt more prepared having it for the just in case situation!
    I will be buying the same type of insurance from your organization for another upcoming trip later this year.

    Gladys from CA
    Review Received: April 1, 2016
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    Arch RoamRight policy: Preferred

    Would like to see more communication about the claim I filed

    justin from OK
    Review Received: March 27, 2016
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    Arch RoamRight policy: Preferred

    I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.

    Steve from MA
    Review Received: March 26, 2016
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