Arch RoamRight Travel Insurance Reviews

I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.

So far we have used RR several times Our experience has been good. Cancelled flight help and insurance payments for overnights and Neal's and alternative transport all went smoothly..

I called to get a quote and in about 5 minutes, I was able to get the policy and be all set.
Person on the phone was really reliable, professional and nice. Great experience....

Purchased the travel insurance online, did not need to file a claim but I feel travel insurance is a smart buy because one never knows if they will need it or not. I recommend RoamRight.

Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.

Very easy to navigate and make purchase.

The nurse gave me great advice, they called me to check on me daily

Asjide from a very impersonal email giving the contents of the
policy, I heard NOTHING from RoamRight. Very upsetting!

I didn't quite understand what costs I should and shouldn't include for my trip, so I ended up paying extra insurance. When I first bought the insurance, it wasn't adequately explained. Many of my lodging reservations were completely refundable up to 3days or even 24 hrs. before arrival. At some point, while on my trip it was explained to me that I should not have paid insurance on these types of lodgings.I was grateful for the phone insurance rep who really took the time to explain the policy towards the end of my trip, I wish I had talked to her when I first bought it.

Filed claim online; was asked for a few more documents. Spoke with Jaime, got her what she needed. Claim was placed Feb. 12, check was mailed Feb. 24. Great service. Only quibble was that there were two claims, (self and spouse) but there was no second claim payment eob generated, which caused a bit of confusion at our end. Not critical, in any event.