Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,956
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    When we were stuck in the airport with our flight cancelled, i phoned RoamRight and they were very helpful in explaining all my options.

    Pauline from MD
    Review Received: April 7, 2016
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    Arch RoamRight policy: Preferred

    Did not need so use, so all good. I was scared of Zika so wanted coverage.

    Margie from NV
    Review Received: April 3, 2016
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    Arch RoamRight policy: Preferred

    My daughter suffered an injury cancelling our travel plans. The claim was handled within a,week. I received rapid reimbursement. Great service!

    Julia from ID
    Review Received: April 3, 2016
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    Arch RoamRight policy: Preferred

    I found the price for the insurance reasonable for what I wanted to cover in case of emergency during my India trip.
    Squaremouth and RoamRight representatives were very helpful answering my questions. I found comments from other travelers very helpful toward my decision to buy this travel insurance. I'm glad that I didn't need to use the insurance, BUT, I felt more prepared having it for the just in case situation!
    I will be buying the same type of insurance from your organization for another upcoming trip later this year.

    Gladys from CA
    Review Received: April 1, 2016
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    Arch RoamRight policy: Preferred

    Would like to see more communication about the claim I filed

    justin from OK
    Review Received: March 27, 2016
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    Arch RoamRight policy: Preferred

    I found that calling RoamRight was easy and incurred a very short wait time. The first time I called, I got a quick and definitive answer as to whether we would be covered by cancellation due to illness. The second time, I was asking some questions about filling out the claim form, and I got those answers clearly and definitively. In both cases, the people answering were friendly and informative. I have not yet heard an official resolution of my claim, but assuming all goes well, I will definitely use RoamRight again.

    Steve from MA
    Review Received: March 26, 2016
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    Arch RoamRight policy: Adventure

    So far we have used RR several times Our experience has been good. Cancelled flight help and insurance payments for overnights and Neal's and alternative transport all went smoothly..

    peter from NJ
    Review Received: March 26, 2016
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    Arch RoamRight policy: Preferred

    I called to get a quote and in about 5 minutes, I was able to get the policy and be all set.
    Person on the phone was really reliable, professional and nice. Great experience....

    Betty from GA
    Review Received: March 21, 2016
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    Arch RoamRight policy: Preferred

    Purchased the travel insurance online, did not need to file a claim but I feel travel insurance is a smart buy because one never knows if they will need it or not. I recommend RoamRight.

    MICHELLE from NH
    Review Received: March 19, 2016
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    Arch RoamRight policy: Preferred

    Easy to purchase a travel insurance plan. Trip was delayed and so contacted customer service for more info on the coverage for the delay and they were helpful. Filing a claim this week. We have purchased travel insurance quite a few other times but this is the first time we are filing a claim. From other reviews it seems like the process is not too complicated. We would definitely purchase the plan again.

    heather from AZ
    Review Received: March 16, 2016
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Last updated: October 31, 2026