Arch RoamRight Travel Insurance Reviews

Very easy to navigate and make purchase.

The nurse gave me great advice, they called me to check on me daily

Asjide from a very impersonal email giving the contents of the
policy, I heard NOTHING from RoamRight. Very upsetting!

I didn't quite understand what costs I should and shouldn't include for my trip, so I ended up paying extra insurance. When I first bought the insurance, it wasn't adequately explained. Many of my lodging reservations were completely refundable up to 3days or even 24 hrs. before arrival. At some point, while on my trip it was explained to me that I should not have paid insurance on these types of lodgings.I was grateful for the phone insurance rep who really took the time to explain the policy towards the end of my trip, I wish I had talked to her when I first bought it.

Filed claim online; was asked for a few more documents. Spoke with Jaime, got her what she needed. Claim was placed Feb. 12, check was mailed Feb. 24. Great service. Only quibble was that there were two claims, (self and spouse) but there was no second claim payment eob generated, which caused a bit of confusion at our end. Not critical, in any event.

It was fairly simple and I called customer service to get specific information that helped me make the best policy choice.

Well there was a lot of paperwork involved in filing the claim the process made sense and was handled quickly. They were also very helpful on the phone.

The customer service rep was very helpful in explaining what policy would be best for us based on the risk we needed to cover. Without his assistance we probably would have selected the wrong type of coverage. Fortunately, the trip went well and we didn't have any unexpected events.

After my flight home was cancelled with both baggage and flight postponed 24 hrs I called yr agent from Charlotte Airport and explained my situation. I was told to keep any receipts, no problem. After arriving home without luggage as it was "still in St Thomas " I explained to yr agent that I would need to purchase a few items such as a hair brush and undergarments. Much to my surprise your coverage does not apply to flights home unless my bags are never recovered. This info was not printed on my coverage selection page I had in my hand and Im sure it was not outlined as important for me to know when I purchased the policy or when I called from Charlotte. As I still would have purchased trip cancellation insurance from some provider who probably has the same deceptive marketing techniques, I can tell you it wont be your company in the future. Lack of transparency and accountability in this world is so annoying and you obviously care only about your bottom line not how you achieve it. Guess I'll have to purchase trip insurance from the number 2 carrier next trip.

RoamRight did not process my claim properly. I became very ill and was hospitalized and RoamRight did all they could to not pay my claim. Awful customer service.