Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,312
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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  • Arch RoamRight policy: Active

    RoamRight provided the coverage I needed for peace of mind during my cruise/vacation out of the country. I was so pleased with the coverage that I recommended the company to fellow cruisers and strongly suggested they check out the company's offerings.

    Jessica from MD
    Review Received: December 14, 2015
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    Arch RoamRight policy: Essential

    Appreciated variety of insurance level options. Cannot speak to how response to claim went as we did not make one.

    Ann from MI
    Review Received: December 12, 2015
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    Arch RoamRight policy: Preferred

    When deciding on a policy, RoamRight answered my questions with knowledge and efficiency, enabling me to decide...

    Diane from VA
    Review Received: December 12, 2015
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    Arch RoamRight policy: Preferred

    The process was simple and straightforward. Everything was done online. I'm 100% satisfied with roamright and would recommend them to anyone . I had to give a rating for my interaction with roamright during the trip, so I gave them 5 stars. However, I didn't go on the trip to to an illness of one of my travel companions, so that particular rating was made up just to be able to complete the review

    Andrew from CA
    Review Received: December 12, 2015
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    Arch RoamRight policy: Essential

    I was very pleased with everthing .thank you

    arlene from NV
    Review Received: December 10, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Getting the right coverage was extremely easy and low cost.

    Larry from NH
    Review Received: December 9, 2015
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    Arch RoamRight policy: Essential

    Everything in the trip went smooth and so we did not have to make any claim. I would definitely recommend your company to others. Thanks.

    PARAM from DE
    Review Received: December 4, 2015
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    Arch RoamRight policy: Essential

    From the time I made my first reservation until my entire travel package was in place took 20 days. Thanks for having a 21 day window for including pre existing medical. The trip had to be cancelled due to serious medical complications. We're almost ready to submit our claim

    David from CA
    Review Received: November 25, 2015
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    Arch RoamRight policy: Preferred

    It is like dealing with a huge black hole. Everything goes in and very little comes out. Whether I get reimbursed or not it will be the last time time I will deal with Roan Right. Delay and three weeks to handle a claim and then more delays.

    I have tried to explain to xxxxxxxxxxx xxxxxxx that there was not doctor involved when I cancelled the trip; until after i came back home. I got my letter from her cardiologist and forwarded it to him. No response.

    I really hate doing this as I am the sole caregiver for my wife who has both a heart problem and Alzheimer's Disease. So to say I am stressed is an understatement. I will try to stay away from any company or service that causes me more stress than I already have. I am not looking for a pass because of our situation, just some service.

    This is my last and final attempt at getting compensation. i will however, do my best to offer my solicited advice should anyone ask me.

    Respectfully
    Paul from Florida

    Paul from FL
    Review Received: November 17, 2015
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    116 out of 123 people found this review helpful
    Arch RoamRight policy: Preferred

    My bag is lost in Rome, fortunately our cell phone was not in the bag, then we contacted them Immediately after we lost the bag, they provide me some information to solve the problem very quickly. So far so good with RoamRight untill now. I just submitted the claim form, hope I can get my compensation quickly

    zhiyu from CA
    Review Received: November 15, 2015
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    0 out of 0 people found this review helpful