Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Essential

    The buying experience was very simple. The person who assisted me was able to assist me quickly and knew his product. Since we didn't make a claim, I really can't speak further about the insurance and claim process.

    David from CA
    Review Received: October 20, 2015
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    3 out of 4 people found this review helpful
    Arch RoamRight policy: Essential

    I was very pleased with your customer service at purchase as well as another time that I had a question. Fortunately my trip went smooth and did not experience a need for a claim.

    Patricia from PA
    Review Received: October 19, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Since Medicare doesn't cover international travel, I was pleased to find emergency medical coverage and other services at a reasonable rate - $56 for both my husband and myself for an 18-day trip. Thanks for giving me peace of mind.

    Jean from OR
    Review Received: October 19, 2015
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    5 out of 5 people found this review helpful
    Arch RoamRight policy: Preferred

    Easy to purchase and to get questions answered and price was reasonable.

    Mike from KY
    Review Received: October 11, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    Would use this travel insurance again for future trips.

    Gloria from CA
    Review Received: October 10, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I did not go on vacation I had to exit the plane due to abdomen, back and leg pain. I received a full refund with no problem. I will use and recommend RoamRight In the future.

    Richard from WI
    Review Received: October 10, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Medical excl US

    I had already begun my trip, being away from home already, when i realized I needed to purchase insurance. RoamRight walked me through the steps necessary to purchase the insurance I I qualified for. This was done very late at night. The assistant was very understanding and knowledgeable.
    I would definitely use them again and I will definitely recommend them to my friends and family.

    Jeallis from MD
    Review Received: October 5, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Elite

    I filed a claim and never received a resolution . Not even an acknowledgement of the claim.

    Don from WI
    Review Received: October 4, 2015
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    3 out of 3 people found this review helpful
    Arch RoamRight policy: Adventure

    Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.

    Tim from IL
    Review Received: October 1, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.

    Richard from MO
    Review Received: September 25, 2015
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    3 out of 3 people found this review helpful

Last updated: November 1, 2026