Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,312
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Medical excl US

    I had already begun my trip, being away from home already, when i realized I needed to purchase insurance. RoamRight walked me through the steps necessary to purchase the insurance I I qualified for. This was done very late at night. The assistant was very understanding and knowledgeable.
    I would definitely use them again and I will definitely recommend them to my friends and family.

    Jeallis from MD
    Review Received: October 5, 2015
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    Arch RoamRight policy: Elite

    I filed a claim and never received a resolution . Not even an acknowledgement of the claim.

    Don from WI
    Review Received: October 4, 2015
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    3 out of 3 people found this review helpful
    Arch RoamRight policy: Adventure

    Our overall experience is yet to be determined. We needed to cancel our trip due to a medical emergency with our daughter. Filing a claim has been fairly straightforward. We received an e-mail shortly after filing with our adjuster's name and contact information. Hopefully it is in the final stages of review.

    Tim from IL
    Review Received: October 1, 2015
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    Arch RoamRight policy: Preferred

    Good policy, only the airline cancelled a flight on me. The insurance did not cover this saying only cancellations due to a strike are covered. The airline did eventually compensate, though it seemed like it might not happen at times. I would hope to be covered for something like that if the airline fell through.

    Richard from MO
    Review Received: September 25, 2015
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    3 out of 3 people found this review helpful
    Arch RoamRight policy: Essential

    I looked on line for the company that would give me the benefits I needed for the least amount of money. I have used other companies. The questions I had were well and courteously answered, which made me confident in my choice.

    Janet from OH
    Review Received: September 25, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Very expensive

    Jane from IL
    Review Received: September 25, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I've had no problems so far :-). I only gave 4 stars 'cause it's my first experience with travel insurance, so I have no other point of reference

    Nathanael from PA
    Review Received: September 22, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Easy to purchase online and receive the policy certificates electronically.
    Very reasonable rates are another reason we went with this insurance

    Jim from MI
    Review Received: September 21, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    So far an excellent company

    Harold from FL
    Review Received: September 18, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Customer service representatives were easy to contact, friendly, patient and knowledgable. I was pleasantly surprised at how affordable additional coverage is to purchase and at the extensive choices available to consider. My representative guided me through the menu of options in quick fashion allowing me to make an informed choice with minimal delay. Highly recommended.

    Sabina from TX
    Review Received: September 13, 2015
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    0 out of 0 people found this review helpful