Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
were extra careful because last year ran into trouble making a claim when signed up with another company.
I would use squaremouth again for comparisons and Roam Right again.
I changed my trip and then changed it back to origianal. RoamRight was very accomidating.
Outstanding customer support!
I was traveling with my friend and her children. Because my friend has medical issues (that are well managed), it is necessary to purchase insurance "just in case".
I contacted Roam Right just before departure, because I realized that I did not have copies of our policies. They were quick to find them and email the to me.
While we had no medical issues on the trip, my return flight was cancelled. This was Saturday, and the airline could not confirm me on a flight to my home airport until Monday. I was looking at the possibility of a long, unplanned stay in Orlando. I called the 800 number to confirm what my benefits were should I need them. Thankfully, I did not - I was able to stand by and get on a flight home. But the bottom line was that Roam Right was easy to reach, and able to provide me with clear answers to my questions.
Answered my question efficiently when I needed to change my policy
Filed a claim for a lost stroller. They paid for it without any hassle. It just took awhile (about 1 month). I think they could have been a little speedier in processing the claim, but overall pretty satisfied!
Since I never had to file a claim (yes!), I couldn't give more than four stars. But the search process was smooth, the customer support was very responsive, and purchasing was easy. A great way to run things!
I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!
The service and talk with your staff were pleasant and
useful. Whenever I travel overseas again I would only
take your travel insurance. Please keep up our best
service .
They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.
Last updated: November 1, 2026