Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,958
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AVG. MONTH
72
Total Reviews
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SINCE 2012
2,172
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,172 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1488
  • 4
    442
  • 3
    126
  • 2
    30
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  • Arch RoamRight policy: Essential

    Sign up was easy,only needed to add info to policy directly with Roam Right and get more info about coverage.We
    were extra careful because last year ran into trouble making a claim when signed up with another company.

    I would use squaremouth again for comparisons and Roam Right again.

    Miriam from PA
    Review Received: August 22, 2015
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    Arch RoamRight policy: Essential

    I changed my trip and then changed it back to origianal. RoamRight was very accomidating.

    Diane from FL
    Review Received: August 18, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Outstanding customer support!

    Jeffrey from MO
    Review Received: August 16, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I was traveling with my friend and her children. Because my friend has medical issues (that are well managed), it is necessary to purchase insurance "just in case".

    I contacted Roam Right just before departure, because I realized that I did not have copies of our policies. They were quick to find them and email the to me.

    While we had no medical issues on the trip, my return flight was cancelled. This was Saturday, and the airline could not confirm me on a flight to my home airport until Monday. I was looking at the possibility of a long, unplanned stay in Orlando. I called the 800 number to confirm what my benefits were should I need them. Thankfully, I did not - I was able to stand by and get on a flight home. But the bottom line was that Roam Right was easy to reach, and able to provide me with clear answers to my questions.

    Pamela from MA
    Review Received: August 11, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Answered my question efficiently when I needed to change my policy

    kathy from AZ
    Review Received: August 10, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Filed a claim for a lost stroller. They paid for it without any hassle. It just took awhile (about 1 month). I think they could have been a little speedier in processing the claim, but overall pretty satisfied!

    Chad from WA
    Review Received: August 8, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Since I never had to file a claim (yes!), I couldn't give more than four stars. But the search process was smooth, the customer support was very responsive, and purchasing was easy. A great way to run things!

    Harold from WI
    Review Received: August 5, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    I think you guys are a no brainer!!! The rep was awesome, friendly and answered my questions. The rates you offer are great! I have already "squaremouthed"my rate comparison. More Business on the way!!!

    Guelda from NY
    Review Received: July 28, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    The service and talk with your staff were pleasant and
    useful. Whenever I travel overseas again I would only
    take your travel insurance. Please keep up our best
    service .

    panchapakesa from TX
    Review Received: July 27, 2015
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    They were unable to help us with emergency transport from rural Cambridgeshire to London, UK. We were able to arrange it on our own. If the National Health Service bills us and our regular insurance does not cover it, we may file a claim.

    Lee from DC
    Review Received: July 20, 2015
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    18 out of 20 people found this review helpful

Last updated: November 1, 2026