Compare Arch RoamRight Plans in Just A Few Simple Steps
Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.
See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.
I did call to ask questions about the policy prior to purchasing and while the woman on the phone did answer my questions, she wasn't friendly nor did she seem particularly knowledgeable.
Unfortunately we had to use our travel insurance due to illness just before the trip was to begin. We had to cancel the entire trip. I had numerous conversations with the Claims Department - always with very friendly and helpful Claims Agents. They couldn't have been more helpful in instructing me in the filing process. I sent all the forms that they asked for and in about 3 weeks I was informed that they had issued a check for the entire cost of the trip for my wife and me. Would definitely recommend RoamRight.
Having travel insurance from Squaremouth gives me great piece of mind in planning our vacations.
Did not need to file a claim.
I had to adjust the cost (down) of our policy and the person was very pleasant and helpful. The adjustment was made quickly and was reflected right away on our credit card.
We have filed a claim but it has not been settled yet. When my husband contacted Roam Right from the hospital, he was given a case number. After we returned and had all the documentation together, we heard from Roam Right very soon after the paperwork was provided. We have been advised as to whom at Roam Right will be handling our claim. We have another insurance company, so they will be coordinating. We definitely would recommend purchasing a policy, as the cost for 2 people for a 6-week trip was less than the cost of changing the airline flight home - not to mention the costs of emergency room, hospitals, and other trip interruptions. We will wait to hear the resolution, but so far, we are pleased.
Requested a claim form via email from Roam Right on Wednesday or Thursday, June 17 or 18. As of this writing (June 21st), it has not arrived?
cant reallyevaluate an insurance carrier unless one files a claim
Information clear and customer service excellent for answering any questions.
Made reservations for ourselves, kids, and grandkids in Dec of 2014. I had a heart attack in Feb requiring stents, more stents in March, heart problems in April and May. Doctor said no flying or traveling. The whole family cancelled. I cancelled the flights and filed a claim two days before we were scheduled to leave. Waiting for response.