Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,314
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
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  • Arch RoamRight policy: Preferred

    No problems so far
    If you pay my $108 claim you are 100% perfect!

    Burton from CA
    Review Received: November 19, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Active

    We were suppose to go on our trip in May of last year, but the travel group canceled the trip because there were not enough people. So, I called RoamRight to have them switch the dates of the trip and they told me that we would have to buy a whole new policy. I called Squaremouth and asked if they could help.They easily called RoamRight and had the dates switched without any additional charge. Thank you SquareMouth!

    Judith from WI
    Review Received: November 13, 2014
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    44 out of 44 people found this review helpful
    Arch RoamRight policy: Preferred

    I will use them again.

    Robert from PA
    Review Received: November 11, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Lots of choices and the customer service rep helped me figure out what best suited my needs.

    Mary Anne from CA
    Review Received: November 11, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    I did not understand that delayed baggage reimbursement was only to cover expenses related to the delay. If I had, then I would have have felt it would be okay to make purchases rather than try and avoid them., I could have traveled by taxi (2 round trips) rather than walk ( at least 10 total miles) . This not only took time away from travel experiences but caused a blistering foot in my dress shoes. (needed a trip local pharmacy for foot issue--did not submit that bill) I could have purchased walking shoes but felt the baggage would be delivered sooner than it was.-again a purchase I avoided. Next time I will not hesitate to include any necessary item--After speaking with the Roam Right agent I now understand all reimbursements are strictly for purchases, never for inconveniences or missing out on travel tours to accept baggage delivery . I will be sure to read the fine print and be a better informed traveler. The Roam Right agent was courteous and did responded to my phone request promptly and I appreciated that very much.

    Carol from WI
    Review Received: November 10, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Phone consultation was helpful to explain insurance options to be sure I got the protection I needed and no more no less.

    Daniel from MI
    Review Received: November 8, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    I made a comparison of policies based on the Squaremouth website which showed me various policies based on parameters I chose. It was a fairly simple process and my one call to a representative at Squaremouth was very easy and informative. Other than that and since I didn't have to file a claim, I have no complaints.

    Peter from DC
    Review Received: November 4, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Absolutely a no hassle experience. Nice folks to do business with. Paperwork straight forward as to coverage. Good price for the value. Hopefully any claims would have been taken care as efficiently.

    Peter from WA
    Review Received: November 3, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    I will file my claim regarding my cancelled flights next week and then I will let you know of my resukts of the claim.

    Dinesh Shah

    Dineshchandra from MD
    Review Received: November 2, 2014
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    Arch RoamRight policy: Preferred

    We were harshly reminded that life is uncertain when my husband became seriously ill this past spring and summer. It was great to know we were well-protected in case we had to cancel or in case of illness during the trip. Happily, all went well , but I am so very glad we had purchased good trip insurance.

    Sharon from NY
    Review Received: October 27, 2014
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    0 out of 0 people found this review helpful