Overview

Arch RoamRight provides two easy-to-understand policies on Squaremouth: Pro and Pro Plus. These plans are great for families because they cover one child under 18 for each adult insured.

Trips Protected
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SINCE 2012
83,314
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AVG. MONTH
49
Total Reviews
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SINCE 2012
2,164
Detailed Rating
Customer Service Before Trip
4.56/5
Customer Service During Trip
4.23/5
Customer Service During Claim
4.23/5

See how Arch RoamRight compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.52 (2,164 reviews)

Many Arch RoamRight customers highlight the provider’s quick claims process and compassionate customer service representatives. However, some travelers report that updates on their claim status are rare, and gathering the needed documents for claims can be challenging.

  • 5
    1482
  • 4
    441
  • 3
    125
  • 2
    30
  • 1
    51
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  • Arch RoamRight policy: Preferred

    I heard about RoamRight from a friend. It was very easy and the assistance was polite and helpful. If I travel again I will be sure to use RoamRight.

    Sharon from MO
    Review Received: October 26, 2014
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    Arch RoamRight policy: Preferred

    I was referred to RoamRight by United Healthcare, my insurance provider through my employer. It was a pleasant experience and a great value for the coverage. I have already referred your policy to a traveler and I will use again for my future travel. Thank you.

    Lisa from FL
    Review Received: October 22, 2014
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    Arch RoamRight policy: Preferred

    Friendly people and happy to help me make a change to our policy.

    FYI, I purchased through Squaremouth, which I always go to first!

    Shannon from VA
    Review Received: October 21, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    I could have used coverage for the cost of the rental car when it was disabled due to an accident. My personal insurance covers the other costs. Had I known that this was available and that it is not covered by my car insurance, I would have bought it. It would have cost $14 per day if elected from the rental agency.

    Mary Louise from MA
    Review Received: October 7, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Unless one files a claim one cant really decide whether the carrier is good or not.

    Louise from NY
    Review Received: October 5, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Preferred

    Roam Right handled our claim in an timely manner and with no issues. We would purchase from them again and recommend them to others.

    Donald from WA
    Review Received: October 4, 2014
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    Arch RoamRight policy: Preferred

    We had peace of mind knowing we had insurance protection if needed while on a three week trip to England. Fortunately we had no problems while there.

    Melissa from ME from ME
    Review Received: September 30, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Essential

    Had to change dates. Had no problems.

    Patricia from NY
    Review Received: September 30, 2014
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    0 out of 0 people found this review helpful
    Arch RoamRight policy: Active

    The website was hard to navigate through and I couldn't find the right insurance for me without asking someone. SO I had to talk to customer service which were helpful. The internet connection was a bit shaky so instead of the chat box closed instead of paused so in the midst of my conversation it shut off and I had to start a new with a new person and re-stating the whole conversation and what type of insurance I was looking for. Then when I manged to buy the insurance a default message appeared on the screen saying that the insurance was bought but not yet processed due to an error. Then I waited and waited to see if the charge would show up on my CC account but it didn't so then I had to send a message to customer service rep explaining what happened but only got an automated reply back saying that someone would be with me shorty. Got a message the next day and thankfully it was then fixed and I ended up getting the insurance. It was a bit stressful though. Wish that it was a much easier and smoother transaction.

    Heidi from CA
    Review Received: September 29, 2014
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    5 out of 6 people found this review helpful
    Arch RoamRight policy: Essential

    squaremouth is the only way I deal with travel insurance

    Christine from FL
    Review Received: September 27, 2014
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    0 out of 0 people found this review helpful